-
November 2023 by Abigail
The Property Manager Ms. Linda has been very helpful and transparent. She was also easy to reach and upheld open communication throughout my entire experience. Thank you for all the support!
-
November 2023 by ebonie taylor
When I first needed a storage the customer service rep was very knowledgeable and super sweet she went beyond to help me get clarity I’m sorry I can’t remember her name a few weeks later I had some questions and I was supposed to get a refund for lock which I never received I called up Ms. Susan was very nice about it went out of her way to get me answers and kept her word she called me back and resolved my issues with no problems the customer service at this location and Pembroke is truly one of a kind they all displayed compassion and great communication skills and willing to help and educate customers I would recommend over and over
-
September 2023 by Sarah Osborne
The place is 100% autonomous, and they have live support after hours. Great clean units and very easy to work with. Definitely recommend! Susan was beyond helpful, and she has great customer care
-
September 2023 by Caroline Arthur
Got a great deal on a climate controlled unit for their labor day sale. Paid for everything online and when I got to my unit I had some difficulty opening the door. I called and spoke to Susan. She took the extra time to swing by my unit even though she was at a different location, fixed my door and then hung around until I got there to make sure I could open it and I was good. All of this happened within 1-2 hours of me calling. Hands down the nicest and sweetest lady that will go above and beyond. Glad I rented with them!
-
September 2023 by johnell hodges
Susan and Melinda were absolutely the best . Very professional and kind turn my day around . Thanks ladies recommend to anyone that you use there service
-
July 2023 by John Walker
Dealing with two of the best customer oriented ladies I've ever had the pleasure of dealing with. Both Linda and Susan were great and made my day!!! Thank you very much!!!
-
July 2023 by Tammy Woolard
Susan was a great person she handed me very well I really appreciate it I would recommend someone to come here and rent from the storage place and I will most definitely come back if I ever need to come back to the storage place thank you have a good day
-
July 2023 by Reynaldo Fernandez
I paid a visit to this location and got a wonderful assistance from Susan. She was able to show us around the ins and outs of the place and answered all our questions.
-
June 2023 by Karen Brace
Susan was absolutely amazing! She helped get us checked in and walked me through the contact and how to use mobile app! So quick and friendly!
-
April 2023 by Jaliza Nicol
My experience was so easy I did everything online my access code was sent right away after payment my lock was in the storage as stated. I can’t complain my experience was 5/5 even though I didn’t encounter the team because it was not needed my experience was so easy and stress free. I definitely Recommend and the site is clean and kept up.
-
April 2023 by Terkessa Whitfield
Susan was great!! Very helpful and professional. She really went above and beyond when problems arised
-
March 2023 by Lateaia Price
I love this property! The manager Ms. Susan is so helpful and understanding. The property inside and out is always so clean and well maintained. I love the location and gate hours are convenient.
-
February 2023 by amanda burns
February 3 was a very stressful day for me and my daughter! All the emotions from moving out of our childhood home and the downsizing that came with it was more than I could beer when I came to check in at the Public Storage here heading to Poquoson. I believe she was training. Another young worker, and at the same time she was multitasking and not making me feel rushed. She was going to let me look at the lockers storage and size before I ever even got it. The customer service went beyond expectation when she Went into her own pocket to let me borrow the taxes for the Storage. I had tapped out from moving expenses and everything else. At that point she did not make me feel less then for not being prepared This woman was doing a great job relating to me, and it meant a lot this particular day. I did not even catch her name. I believe she was the Store manager, but I told myself that I was going to take the time and write a review on her even though it has taken me well over a week lol she also made Me smile taking the time to show me all the details of the app and then telling my daughter that she needs to put it on her phone too and she showed us the tricks To the latch. I’m going to get her name please hold. Distressed from move public storage from Hampton, was my breath of air?
-
February 2023 by Jessica Moore
Susan was super helpful and very kind. It was a pleasure working with such an amazing individual. She was very knowledgeable and I appreciate all of her help! Thank you, Susan! ?
-
January 2023 by Gamali Brown
Susan is such an amazing person!!! She helped me so much today . She's kind, caring and understanding. The property is so clean !!! That was a definitely plus for me. With everything going on with my move I needed her kindness.
