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November 2023 by jmiyah keys
They don’t answer the phone
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September 2023 by emily pryor
I was recommended to this spa by a friend, she had said they were hard to get into contact with but I’ve never experienced this. I called multiple times for days with no answer just trying to schedule an appointment, left messages with no call back. I finally got an answer one day, paid my deposit, and work happened so I have to reschedule my appointment. Now I can’t get in contact with them again. Multiple calls, voicemails left, no call back. I would just go somewhere else.
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May 2023 by BGOC Black Girl On Campus
What an amazing experience! Serena is top tier! Takes her time, clearly has extreme pride in her work and representing this awesome establishment owned by visionary Black women (they also own a restaurant nearby & another business). I have to go through the tunnel to get there but I don’t mind paying for quality and great services, and they deliver on both. The atmosphere is so relaxing and if Serena is any indication, the staff is highly qualified. So glad I found Simply Panache, this is my new nail and self-care services spa!Services: Manicure
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March 2023 by Momina Marcel
Black owned and black loved. I’ll never cheat on them again!!! Everyone is awesome
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November 2022 by Patsy Sheppard
Simply Pananche treats me like I am the most important customer they have when I am there. Serena is an awesome nail technician. Her skills and customer service are second to none.
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June 2022 by Desiree Walker
I love love love this place! However I haven’t been back in years because I can’t make an appointment. Every time I call nobody answers the phone…we know how voicemail goes… They need to update and get online booking or a dedicated receptionist.Services: Manicures
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May 2022 by Michael A
Wife called to try to schedule an appointment, waited 2 weeks for a call back just for them to tell her they were full until June . Gee thanks? Said they would call back with their next available appointment, still waiting on that call back. Lol . No thanks
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April 2022 by Van Mckennon
Serena is truly AMAZING. She gives excellent services. I had a wonderful experience with her each time. I really enjoy the relaxing, zen atmosphere of the spa. I HIGHLY recommend you check them out. Be prepared to book well in advance.They are definitely worth it!!!Services: Back massage
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February 2022 by Abeni Ofunniyin
ABSOLUTELY LOVED THIS PLACE!!! Came because my sister gifted me a 1/2 day of spa treatments and I cannot wait to go back!!! Very clean, very welcoming, every detail was considered in the design and bringing it all together with their brand. I even got a birthday surprise and it was super sweet!!!
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February 2022 by Rose Nieves
It was a gift and I thoroughly enjoyed it :-) thank you so much Miss Serena you did a great job
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January 2022 by Clare G
I absolutely love this place!!! I have been here quite a few times for massages and let me just say, I was thoroughly impressed! The service is top quality, the establishment is clean, and the ladies who answer the phone are always very polite and kind. Serena is an amazing massage therapist and personally my favorite! My favorite service would have to be Panache Half the Day Away!!! If you really want to treat yourself, I HIGHLY recommend this service!! It was truly the best thing I could have done!!! I would give more stars if I could!!!Services: Pedicure
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January 2022 by Julianne Jones
They advertise that they are open every day and Sundays by appointment only, I went well after opening time this morning and the doors were locked in the entire business was dark. If your business is closed for whatever reason you should post a sign to let your customers know or update your hours accordingly
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January 2022 by Paige W.
Came here on a whim as I'm in need a of a new pedicure spot and I have most DEFINITELY found it. Not only is the atmosphere very relaxing and nice but the staff are very polite and attentive. One thing I hate when getting a pedicure is if the water gets cold halfway through but they actually refilled the water () small detail but definitely noticed. Serena who did my pedicure made sure my feet were the softest I have ever had them, and I work on my feet all day so trust me they were ROUGH, but also did an incredible job with the massage part. On top of great service they also offer complimentary drinks. Will definitely be coming back here!!!!
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December 2021 by Kimberly Caldwell
I am in love with this spa!!! So professional and they do an amazing job with all the services I have had. The facial is out of this world. Such a welcoming environment. I can’t wait to come back!!Services: Facial treatments
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November 2021 by Alexandria B.
Be ready to repeat your contact info 5 times and the receptionist will still get it wrong. Pretty much you may end up being Simply Panache's receptionist. I booked an Acne Facial and a 911 massage in September, the week of my birthday, so around September 15th-21st. Understandably, they were booked and didn't have openings until Nov. I took a Nov 5th appointment. My plan was to make sure I'm relaxed and taken care of before the holiday and end of year stress. When making my appointment, I had to correct the receptionist when she repeated my contact info. When we hung up something told me she still got it wrong. A few weeks pass, so around early October, I still didn't get a confirmation, so I decided to call. I would call during business hours and no one would pick up. I did this several times over a couple weeks. The Friday before Nov 5th, I call while I'm at work and still no one picks up. I call immediately again and finally someone picks up. It's the same receptionist from Sept. I ask if I'm still on for Nov. 5th? She has no appointment for me on that day. She continues looking then says I had an appointment on Oct 7th, but I was a no call, no show. I told her how, I didn't know nor did I move it. She says she moved it due to open availability, but she said she couldn't contact me like it was my fault. She also said she'll need to get my credit card for my file this time. Unbelievable. 1. Simply Panache ruined my plans to reduce holiday stress this year. Of course they're booked for the rest of the year. I have to scramble to find a masseuse and an esthetician now. 2. The audacity to ask for my credit card and say I'm a no call, no show when your employee botched my info to even contact me! You're absolutely not getting my credit card, when you can't even manage my phone number. I can't leave my info with you and you don't have common sense nor professionalism to leave my appointment on the last agreed upon date, since you can't reach me. Please be sure that receptionist has your contact info correct, even if you have to repeat it 10x and ask for a manager and repeat it to them. Simply Panache you need an online booking system.
