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January 2024 by Samantha Lubitz
Had the best haircutting experience here. They really listened to what I wanted and I'm looking forward to coming back :)
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January 2024 by Evalyn Myerly
Fantastic experience! Katie did an excellent job on my hair and was so nice and personable!
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January 2024 by Sisof3 Christine
Review mostly from Newport News location but the hair was done in Hampton…RUDE! RUDE! RUDE!DO NOT GO HERE IF YOU DONT WANT TO RISK A BAD JOB (bad client support after)Pictures included.Stylist: KatieManager/owner: RebeccaWent back with a friend who recently got a bleach job. She already had half of her hair bleached at the same location with a different stylist and came back, trying to get the other side in a similar color. However, the stylist that she was assigned messed up the bleaching (picture added) by having the side done a totally different color. The first RED FLAG was that she didn’t even test bleach her hair. Messy, as in the color wasn’t consistent throughout the side she did work on. It was patchy, strands with different shades and she had tried to convince her this was normal!! She also didn’t tell her that’d it’d require more appointments until AFTER the bleach was already on. We left that day thinking it was the best it could get but from other peoples opinions it was not ok. We even went to a different salon for their opinion and they admitted it was not good work. Went back the next day to show the stylist and the owners the bad work done to see if they had opinions to fix it but they did not listen to our concerns, instead they said it was done correctly and required many more appointments for the desired look (they kept replying with this answer after we pointed out the many different flaws in the hair).This appointment costed $400 plus a 50 tip.The GASLIGHT that these people implemented on my poor friend that everything went to plan showed that they aren’t even considering their clients opinions. They started off calm but soon started replying with rude attitudes as if they were getting annoyed. The stylist didn’t say much except that she did all she could, cowering behind while the managers/owners started grouping against my friend, THEIR CLIENT, who wasn’t satisfied and upset.They wouldn’t even give her a small portion of the money back for a job badly done.I would not recommend going here unless you are sure of the stylist and their services. I don’t know exactly was this stylist’s specialties are but KATIE does a horrible job with bleaching from virgin brown hair to blonde.
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January 2024 by Mrs.cloud Fluffy
To start off, I went to this salon in the past and never had a problem until I changed stylists. This salon was disgusting and rude to me when I came back due to a bad bleach job. When I first sat in my stylist's chair, named Katie, she NEVER did a test strand on my hair and kept telling others around her that she was going to lift me to a 9. She only started to backtrack when she dried my hair and started to say that I would have to come back and even out my hair. I was never told this before we started, only at the end. This service cost me 400+ dollars just for everyone to say that I should go back and get my money back because it wasn't worth it. When I went back to get some sort of solution, the stylist kept claiming that nothing was wrong with my hair even though it's clear as day that it's VERY uneven, and I would have to wait 4 weeks until I could do anything to my hair. Their only solutions were going darker or waiting until they could rebleach my hair. I just wanted some sort of compensation so I can get it redone at a different stylist, but refused saying that it was normal and I was warned before hand. They NEVER took accountability for it being patchy, saying it was normal, but I was able to get an even bleach with a different stylist at the SAME SALON. This has emotionally drained me and I just don't recommend because they're not even willing to fix my hair unless I get something I don't want or look like a bad at-home bleach job for multiple weeks. Not worth the money and can't even own up to the work they did, just disgusting.
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September 2023 by Yolanda Munoz
Just had my first appointment with Katie and I’m never going to anywhere else again! She made me feel so welcome and not nervous at all!! I’ve never had a better experience in my life, not to mention my hair has never looked this good! The vibes all around was unmatched! Will definitely be back ❤️Services: Bang trim
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June 2023 by Jezza may Buenaflor
I just wanna thank you too Ms. Katie Bryson she is the stylist that did my hair. She really did a good job ? I was very happy for the result of my hair . She did a hard work and time to make me beautiful and totally new look . So guys the 3 bowls of color they are all professional and really a good recommendation for friends money and wait is worth it.?Services: Shampoo & conditioning
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June 2023 by Danielle (Ellie)
Katie did a great job of fixing my grown out roots! She asked for the input of other stylists to ensure my hair turned out how I wanted it and I really appreciated the amount of time and effort she put into making sure my existing blue hair would blend into the newly bleached sections. I also liked that a couple of the other people working checked in with us to see what we were up to (I was doing a rather unconventional touch up job lol). I had to assure everyone that I was fully aware that my hair was gonna look a little crazy until I went home and put the blue in!
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March 2023 by Grace Collins
This place is amazing!!! Very fast and nice service. This place also had the cutest atmosphere. I got my hair cut to my shoulders, bangs, and styled in less then an hour! I definitely recommend coming here.✨
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October 2022 by Hannah Albert
In July 2022 I got my hair cut at this establishment. I thought everything was fine except on the left side of my head I noticed an area was cut noticeably shorter in the front. I noticed this the day after the appointment. I was able to style it where it wasn’t noticeable and I wear my hair up for work anyways. Last week I made an appointment with the same stylist because I don’t mind giving second chances and was going to address this issue at the appointment. On the 19th an hour and 15 minutes before my appointment they called to cancel. I received a survey that morning around 8 a.m. for my appointment and was confused on why they waited so long to let me know the situation. I told them I had an event on Friday to be at and this was the reason for this appointment. They were able to get me in on the 20th with a different stylist. I showed up 10 minutes early to the Hampton location for said appointment. To my surprise the store isn’t open. I called the Newport News location, and apparently the other stylist was in Newport News. I was unaware of this. I made them aware I was going to be late and proceeded to the other location. Then I get into an accident on the way there. So, I essentially had to cancel said appointment because I wasn’t going to make it and ended up going to the hospital. This all could’ve been avoided if there was clear communication from the beginning on where my appointment was. I will be taking my business else where as I feel the experience from this establishment hasn’t been great from the beginning.Services: Haircut
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September 2022 by Katelynn Thibodeaux
This Salon’s atmosphere is absolutely amazing! Everyone is so nice and attentive to their clients. Trin did amazing job on my cut, color and style. She is so knowledgeable and kind to be around! Will definitely be going back!
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September 2022 by Skylar Dees
The Hampton location has my heart! I love the atmosphere and Madelyn is amazing and incredibly knowledgeable. I trust her entirely which is so important in a stylist.
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September 2022 by Margaret Schulenburg
Shiela did a beautiful cut and color for me. She is an excellent stylist and I highly recommend this salonServices: Hair coloring
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August 2022 by Kimberly C.
This was my first visit as I am new to the area, so I had no idea which stylist to request. I had a short bob and wanted to go shorter, like a long pixie. I saw a few other clients in there with short do's, some styled better than others, and that gave me some promise that they could do short hairstyles. As she cut my hair, my stylist checked to ensure it was the right length (not taking off too much). It was the styling phase that disappointed me. For what I paid, I felt like I was sent out looking a little like 'Saul Goodman' (Breaking Bad/Better Call Saul) with somewhat of a combover and very little lift.
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August 2022 by Cory and Ronald Powell
Three bowls of color and my stylist Paige you are awesome !!!!!!!Beautiful color beautiful cut perfect I love I love love !!! Paige was my stylist and was able to go above and beyond my expectations I look so amazing now Paige was able to give me perfect all round hair!! Thank you so muchServices: Hair coloring
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July 2022 by Melissa Hanley
Really wanted to give this place a chance. As a military spouse who moves around constantly, my strategy is normally to guarantee quality by finding a high end salon wherever we move. This place is the first time that hasn’t worked. High price tag for disappointing service. I once waited for over an hour for my appointment with no apology (did I mention I was 8 months pregnant?!). Thought a different stylist would solve that problem but then I waited a month for an appointment to just get cancelled on two days before. Save yourself the flaky frustration and go somewhere else.
