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November 2021 by Melissa S.
I think this was at least the 5th or 6th mattress I have purchased from The Original Mattress Factory, so I went in sort of knowing what I wanted. Gerren Burke, the sales associate, was fantastic! He quickly narrowed all the choices down to three that he thought met my criteria. There was no pressure and he thoroughly answered my questions. My current mattress has more life in it (my husband has no problem with it, but my back does) and I was happy to find out that they will take unstained used mattresses to Habitat for Humanity for a small fee. I love that my mattress may not end up in the dump. Kudos to Gerren!
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November 2021 by Wendy Nemetz
It's always fabulous and great every time I go there I've never had a bad experience. And Garren, is GREAT PERSON TO WORK WITH FOR A NEW MATTRESS.
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October 2021 by Jadaa M.
This was my first time buying a mattress and it was one of the greatest experiences I've ever had. There was no pressure at all and it made me comfortable to just lay down and figure out what mattress was right for me. I want to thank Gerren who was there today to help assist me. He was great and made me feel comfortable. Very knowledgeable and was able to help me find the perfect mattress. The service was just great!! You won't be disappointed :)
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October 2021 by CHATIA SCOTT
Gerren was very personable and professional. He listened to my specific needs of durability and support. Then he educated me and showed me how to factor in comfort. I'm very confident in my purchase and would recommend you shop with him. Thanks again, Gerren.
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September 2020 by Angela Dehart
Garin (sp?) was so helpful! He explained everything about the materials and options, truly listened to my needs, and worked hard to make sure I got everything just right with my order and choices. I felt like he was honest and truly believed in the product, didn't try to sell me anything I didn't need and I appreciate that! I usually can't stand sales people.
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July 2020 by Kenneth Lampkins
Rick was a customer service professional. Very knowledgeable and very nice.
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July 2020 by Albert T.
The sales associate was great. Gave you the information you needed and the space to try the mattresses out. Answered any questions you had in a way that made sense and is logically sound. Was ready to resolve any issues that i had and helped find solutions to my issues.Great service, great store, and great quality product. check it out!
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February 2020 by Chris Brown
This company is awesome! The main sales associate I dealt with was Gerrin and he was tremendously helpful and honest. I also really enjoyed the conversations we had while I was shopping. The customer service at The Original Mattres Factory is a throwback to how customer service used to be. I would recommend them to anyone shopping for a bed!
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February 2020 by Kenny Young
Great place, friendly salesman.
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February 2020 by Leslie Sawyer
Excellent products, excellent prices
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January 2020 by Arnold B.
Low pressure salesmen. Professional service. Im happy with the mattress i purchased. Only thing i dont like is a no return policy compared to some online manufacturers.
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November 2019 by Dean R.
We have been looking for a new mattress for a few years. We went to the Dump, Haynes, Sleepy's and mattress firm but could never find anything that we liked. I had always heard the commercial for the original mattress factory on the radio and on tv but always thought they would be too expensive. We were surprised that they were indeed almost half of what the other places wanted for a comparable product. We have had our mattress for only two weeks and the difference in our sleep and the quality fo this product is AMAZING! My wife calls it a ultimate "sleeping pill". We will always go here for any of our mattress needs.
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October 2019 by R L.
GREAT selection of mattresses -- where else can you buy a flippable mattress?? Great quality, incredibly helpful sales people (who are NOT pushy), wonderful delivery people who called in advance, showed up when they said they would, and pointed out something I needed but had forgotten to buy. Bought our latest OM at the Hampton location. Ira was particularly helpful, as was the Saturday sales guy (sorry I didn't get his name; he was so nice). Have also bought from other locations out of state -- after getting burned on expensive, low-quality mattresses, I buy only from Original Mattress Factory.
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September 2019 by Kerry May
This is our 4th purchase from the Original Mattress Factory. That speaks louder than any thing else I can say. They sell a great product.
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September 2019 by Roger Collins
Highly recommended! Very quick service and mattress is very comfortable!
