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July 2025 by Christopher Boehm
Service was scheduled and very quick. Only had a state inspection on my RV but couldn't have been better. Thanks to Delores for getting me in quickly and the mechanic who were both very kind.
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May 2025 by Jonah Bell
Excellent
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May 2025 by amir saad
My truck completely broke down at 64 west. Called them to tow it since it won’t start. they kept the truck at their yard for three days. I had to pay for hotels since they won’t let me stay in it. Then they call me to tell me it was just a burnt fuse and it’s ok to pick up. Come to find out they charged me 1409$ to change a fuse and when I told them this is absurd their response was “they worked on it for a long time”. Truck broke down again 67 miles down west. Only person that actually helped me was one of their service guys. Thank you so much Steve.
Long story short their shop mechanics are terrible and what’s even worst is the way they took advantage of the situation.
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April 2025 by Hal Gwyn
I'm second generation customer here. My father while alive brought his class A Winnebago here for inspections and general maintenance work. Like my father I have been bringing my past 2 campers and my current camper van here. Always the professionals here. From customer service to shop work, always comfortable here knowing there won't be any compromises.
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March 2025 by Dima
Did a great job fixing a truck, where gas was pumped instead of diesel. Everything was done very quickly. Thank you.
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February 2025 by Isaac Barr
Omy was very professional today , really appreciate his recovery skills!
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December 2024 by Lisa McGlothlin
I picked my car up today from the body shop due to a run in with a deer. I stopped to get gas & my battery was dead. One of your drivers was taking a break in the parking lot. I hobbled over to his truck to ask for help. He was so kind and said he would be right over. The gentleman boosted my car & then proceeded to make sure it was the battery & not the alternator. I was ever so grateful for his kindness & professionalism. I highly recommend this company for your needs. I will certainly call them up if I find myself in need again. I didn't get the drivers name but he just happened to be on J Clyde Blvd around 10am today. Please express my sincere appreciation to him.
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September 2024 by Two Peppers
Needed a wrecker...Jay came to the rescue. Jay was very polite and never looked upset. The motor couch had significant towing problems. All is great. Tidewater thanks for a great job and special thank you to Jay.
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August 2024 by Jennifer Fisher
Our semi needed fixed and we’ve used them before mainly for inspections and took our Kenworth in Monday around 11am, was told they would try to get to it by the end of the day, if not first thing Tuesday. Well here it is Tuesday late afternoon and still haven’t even looked at it and can’t promise to even look at it tomorrow. We could have easily taken to another shop on Monday but trusted them. Which we just did. If downtime is important to you do not come here!
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May 2024 by Kenneth Melton
Great people and service. Looking for a place to have your class A or C motorhome serviced this is the place. They have the lifts.
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March 2024 by Richard Scavone
Maybe your drivers shouldn't cut other drivers off. No, there was no warning, just turned in front of me on Effingham the other day. Glad I had good brakes.
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March 2024 by Darrell Harrah
Great service and the people there are trustworthy.
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March 2024 by Volk LLC
Great customer service. Thank you Ms Deloris ☺
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January 2024 by Sarah Thompson
I called to get my 4runner towed since it broke down, and they weren't friendly on the phone. And the tow truck driver never showed up :(
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December 2023 by Mike Parker
Our fifth wheel burned up a bearing in the Hampton Roads Bridge Tunnel and we did but we did NOT know it until several people pulled up alongside in tunnel and pointed to the RV. I looked in the rear view mirror and smoke and sparks were coming from the front tire area and then a fire ensued. We stopped in the tunnel and my wife grabbed the fire extinguisher and put the fire out.
VDOT tunnel personnel assisted us safely to the south island. Cory, a contractor was assisting us and highly recommended Tidewater Express. I called Tidewater Express and within 30 minutes, C.J. (the mechanic) called and we discussed our situation. C.J. arrived an hour later as he had come from another job and I had the tire off and had already determined the bearings were toast. We could not get the axel spindle off because it had gotten too hot, C.J. tried the torch, but no luck.
This is a triple axle fifth wheel, so the only option was to drive it slow somewhere safe. So, Ft. Monroe campground was 4 miles away and this was late afternoon/evening rush hour traffic. VDOT stopped west bound traffic, so we could safely get on 64. C.J. followed us in his wrecker truck with his caution lights on all the way to the campground.
C.J. determined exactly what we needed to facilitate the repair and I ordered all the parts to next day shipped to Tidewater Express.
Their schedule is backed up, but they are going to squeeze us in first thing in the morning (12/7) and have us on the road before noon.
All I can say is ALL these folks I talked to are top notch!!! From Deloris, Aaron, Mike, and most importantly C.J.!!!! I can’t say enough positive things about him. He is just a great guy first off with a ton of knowledge and experience. His personality and professionalism was perfect for my wife and I during this extremely stressful situation. Thank you C.J. and all the good people at Tidewater Express!!!
