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July 2025 by KK D
Professional and courteous!!! Very clean, and well kept.
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June 2025 by Phyllis albert
I have been going to this store for many years and I have not once had a bad experience. They are always helpful friendly and very efficient.
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May 2025 by Tia Marbury
It’s 6:07 and it’s already closed. Came all the way over here and it’s closed
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February 2025 by Diana Washington
I went to the UPS store in Town Center , Hampton, Va on yesterday Wednesday 2/26/2024. And I had the worst service I have ever had at that store . There was one girl that was working that was rude and nasty and refuse to accept my package’ I mean she was just down right nasty and the Customer service was dirt poor., she told me whether she accepted the package or not she was still going to be paid ! want be returning to the UPS on TownCenter again
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January 2025 by Judy Short
Always helpful and I use this store quite often. I find the price of printing labels high.
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January 2025 by Paul McGlone
This location easily has the worst customer service, hate going here but will have to continue because it’s close. No customer service here. & it’s always the same 3 people.
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December 2024 by Richard Irby
It's a crapshoot whether they'll be open when you arrive... and that's during their advertised operating hours.
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December 2024 by tall diver
Stick to USPS or FedEx.
I sent a package 2nd day air, $95. It sat in the store for a day before being shipped ground. Since it was going to arrive 3 days late I had them return it to me, for which UPS charged me another $50 without asking. I tried filling a claim and was told that since the package was returned to me, I couldn't file a claim. Now I'm fighting with my credit card company to try and get the $ back.
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December 2024 by JGravely2009 Gravely
I dropped of my cell phone (trade in) for it to be shipped to verizon and that went smooth. Got the label and took about 5 minutes. A day and a half later and tracking says the package hasn't been picked up yet. Makes no sense. Even better is that I have called numerous times and no one answers. Contacting an actual person with UPS customer service is akin to to having a politician tell the truth - IMPOSSIBLE. Why do we even spend our money with these folks? Reckon I should have gone to office depot..
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November 2024 by Rachel Unger
Rude customer service. Ignored me the whole transaction - instead was chatting with co-worker and other customer entire time.
Not helpful in regards to packaging or offering assistance
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September 2024 by RONNY WP
Fast service. Helpful and friendly staff.
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August 2024 by Tammie Hicks
Always am served with friendly employees, but today the young lady assisting me was very helpful, patient, kind and respectful. I’ve gone to this store many times and it’s always a positive experience.
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August 2024 by Orintha Johnson
Always something wrong there.. this machine down etc.. staff definitely unfriendly borderline disrespectful... They need a customer service refresher or something, needs more professionalism.
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August 2024 by John Adams
Tried to return an item from Amazon at this location and was told the return label needed to be printers out. They would do it for me for a mere $3.39. That is absolutely ridiculous. Considering a 500 ct of printer paper runs $3-$6. At this rate this location is attempt to sell $5 for $1695. I under stand making a a profit, but really?? Not impressed.
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December 2023 by Sarah Farid
The worst employee ever. It was a black guy who was very rude and disrespectful because we were foreigns. He kept taking customers ahead of us. And charged us extra for the wrong copies the he kept printing. I will never deal with the ups store no more, so racist and disrespectful
