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June 2025 by Chyna
Made an appointment online for a vaccine. When I arrived the pharmacy was closed for the day. They never shut down the online service for making appointments. They also sent me a text letting me know that my appointment was coming up. Wasted my time.
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June 2025 by izzie Redmond
The audacity of the people in the pharmacy is astounding. I’m literally just trying to get my medication there is no need for rude behavior. And it’s constant from this one woman that wears a bath robe to work. What forgot your slippers? The entire business lacks professionalism , they manage to “lose” my medication regularly, or they outright do not order what I need for my medication. If you hate your job that much leave it, it’s not my fault I need to get my meds.
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June 2025 by Alana Rogers
Worst experience I am still waiting on my prescription to fill it was sent to the pharmacy on Friday today is Wednesday and it still isn't ready I called walgreen twice the first time I was told that it was still processing the second time I called it was still processing when I asked whats the hold up the young lady got irritated and said we will send you a text when it is ready then she hanged up. Needless to say I switched to Walmart will not use them again.
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March 2025 by Myth Called Love (MythCalledLove)
Expensive but very nice and neat. Pharmacy on Settlers Landing closes at 6 and is closed Sat & Sun.
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January 2025 by Tenisha L Brown
Just wow.
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August 2024 by K P
Sent a prescription to be filled on the21st And I'd go to pick it up on the 23rd and it still wasn't ready. Also I went in on the 23rd at 2 PM to. Pick up the medicine for my kids and my father-in-law, and they said it would be ready in 2 hours. I'd go back at 6 o'clock 4 hours later, and it still wasn't ready. And then the pharmacist has the audacity to tell me to wait for a notification, even though I came in 4 hours ago to get the medicine. Mind you. The one medication that I called it on the twenty third wasn't even ready and I couldn't even pick it up at that time
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June 2024 by FilmThePoliceFTP
Was sent here on an Uber order after another Walgreens refused to help me locate some items. This store was the polar opposite of that one (I left a review, it’s one that is very close by). The employees did not call me rude for politely asking for help locating some items, and helped me locate them. Thank you Walgreens on mercury. Excellent store, excellent employees excellent customer service.
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May 2024 by Trisha Fleener
Ashley really went above and beyond to make sure my medication was right and I truly felt welcome.
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February 2024 by Kingair007 Adam S.
Nice, helpful staff!
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November 2023 by Jessica Johnson
Do not come here to get your prescriptions filled. They will give you the wrong information just so they won't have to fill your prescription. They always have issues ?. They close at 6pm and you can be in line 5 minutes b4 they close to apologize for medicine that should have been filled at noon. You can drive 10 minutes down the road to another Walgreens and get your prescription filled within 20 minutes.
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September 2023 by Lee Noble
I can’t say enough about the customer service I received at this store. I have dealt with four different Walgreens in the last 24 hours trying to get a photo order completed, and the first three were unable to complete the order. Communication with their personnel was very inconsistent. In contrast, both Peggy and Pam picked up the phone promptly, were warm, polite and knowledgeable, and assured me they had the equipment needed to finish the project. Not only that, they had the project completed in less than 30 minutes! Five stars for efficient, polite and professional customer service!
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September 2023 by Maggie H.
I haven't had the occasion to write a bad review in a very long time. Now I must. I have been using this Walgreens location since we moved here a year ago. They have been ok. On one occasion recently the tech on the phone was rude but I let it go. Three weeks later, I had my annual physical and was told my prescriptions for refill would be sent. My 19 year old niece died instantly in a car crash and we were gone for two weeks. When I returned and checked my email and went online, two of my 4 prescriptions had not been filled. I had one pill left and the side effects of missing are severe. I work, my husband picked up the prescription at the doctor's office at 8:30 am. He dropped it off at Walgreens at 9:30 am and explained the situation. They said they were backed up so it would be a couple of hours before it would be filled. I arrived at 5 pm (they close at 6 pm) and was informed that it wouldn't be ready until 11:30 the next day. I explained my situation to the tech and she said, "Then take it somewhere else." I asked to speak to the pharmacist. The pharmacist came over and I explained my situation. She said, "I can't safely fill this." I said, "You know the side effects if I miss a dose." She repeated "I can't safely fill this" and walked away. I then asked the tech if the Walgreens a few miles away might fill it. I asked if they could transfer the script and she said "they" could upload it. I asked if they could make sure they could fill it. She said, "Call them." I asked for the number and she said, "You can google it as easily as I can." I googled it, called but couldn't get through. There were no other customers. The two techs were making phone calls to customers to see if they would like their prescriptions refilled automatically. When the tech I had been talking to finally got off the phone, I asked, " Can you help me?" She replied, "I already did." Shocked, I replied, "Will you transfer the script?" She sharply replied, "I told you "they" can upload it." I said, "Can I speak to a manager?" She replied, "You already did." I leaned over and said to the pharmacist, "This is really not right." She didn't respond to me. She picked up the phone and said threateningly "We need a manager back here." I walked away in tears and heard them laughing and saying, "She was upset hahaha" The store manager saw me and was nice, but said he had no control over them. I drove to the Walgreens at 919 Mercury in tears. I stood in a long line . When it was my turn, the tech graciously said, "Of course, we'll have it ready in 15 minutes." And they did. I asked her what the term "I can't safely fill this prescription" means, and she said, "I've never heard that expression." The Walgreens Pharmacy at Big Bethel should be closed. I have never been mocked and so badly treated in my 67 years.
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July 2023 by Ebony
I understand that businesses are still short staffed, but this pharmacy sucks. Depending on whom you speak with, you get a different answer. Trying to get prescriptions here is starting to be a headache. I am looking into changing pharmacies. I shouldn't have to wait weeks to get a medication that they know I get filled monthly. What is really going on?
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April 2023 by E
I understand that businesses are still short staffed, but this pharmacy sucks. Depending on whom you speak with, you get a different answer. Trying to get prescriptions here is starting to be a headache. I am looking into changing pharmacies. I shouldn't have to wait weeks to get a medication that they know I get filled monthly. What is really going on?
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February 2023 by butterbuddha1
Zero stars! Went in for passport photo, advertised ready in minutes. Stand in the empty store for nearly 5 minutes before an employee comes out. Takes my picture and tells me it will be ready on an hour. (Minutes indeed…60+ of them) I come back an hour later and wait at the counter nearly ten minutes while the employee at the front (with no customers) ignores me. Finally another employee comes out from the back and I get out of there. Never setting foot in this store again.
