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April 2024 by Kevin White
Brought my car in because I had misplaced the lug nut key. They took the lock off and put a new lug nut on free of charge! Extremely satisfied with their service and hospitality.
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March 2024 by Aaron
Didn’t tell me the full truth about when we start paying and we missed and were late for our payment and on top of that wasn’t well informed on car condition it was in since it was returned from a precious customer
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March 2024 by Steve Waddell
Had a problem with the PCM / EPCM module on my 2019 Ram. I live in Suffolk and went to Southern Ram on Western Branch Blvd, they couldn't take me that day (Tuesday) but made an appointment for me for Thursday, 8am. After I dropped my truck off, the lady asked if I needed any of my keys, and I asked why - she said it might take a couple of days. What? To do a diagnostic??? I called the general manager after I got back to my office (he wasn't in when I arrived, perhaps that's part of the problem) and left a message. He called me back and I explained that as a business owner, I could not leave my vehicle for days just for a diagnostic. He checked and called me back and said one of their service techs had left, and they were short handed. They would not be able to check my truck that day, but could to it Monday. Seriously?? Why didn't they schedule it for Monday to begin with?
So I got my truck at lunch and told them never again. I searched and found Banister and called to see if I could get an appointment for a diagnostic. They not only got me in the next day, but fixed the problem while I waited!!! If I had left it with Southern, they wouldn't have even looked at it until the next week!
Banister - you don't just give service lip service (like Southern's marketing), you mean what you say. I'm very happy with the service I received, and I'd give you more than 5 stars if I could! Great job!
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December 2023 by Carla Green
I bought a Audi from them it broke down about 2 months later after 6 months the engine was gone I’m out of 20,000 as what they charged me due to me not knowing about cars I’m a 58 year old female that got taken by my own people please bring someone with you iamb you’re buying a used car.
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December 2023 by Kalicocat Craig
Went to winners circle in Hampton to the express lane for an oil change was told it is really not enough workers to have the express lane so why is it advertised as a express lane when I ask to speak to a supervisor was told they were all out to lunch .so not enough employees to run a so called express lane and no one in charge is available to speak to . What kind of place is this or run by I gave them a 1 star because I could not give them a zero.
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November 2023 by Nathan G
Worst place to take your vehicle too.
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September 2023 by A Jackson
The dealership where they whisper its black owned to the black customers. When that's only partially true. Secondly they never tell non black customers that. Buyer beware.
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September 2023 by Jonathon Kryszewski
Julliana helped us find the right fit after our first pick didn’t work out. We loved how was helpful and caring she was the whole time!
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July 2023 by Vernita McRae
Amazing!!! I would give more stars if I could!
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July 2023 by catherine freeman
I went to winners circle and explained in the door I have no credit! Merrick was my salesman he provided excellent service. Unfortunately the next step in the process did not go as well. Working with financial person was not a good experience. I ended up going elsewhere.
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June 2023 by Stacy Pauley
Excellent customer service!
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June 2023 by Shinzu
Just bought my new 2022 Dodge Challenegr R/T ScatPack 1320. Amazing service. They worked with me very clearly and understanding. Walked out with my dream car.
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June 2023 by Seth H
Ashley is 5 star.
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June 2023 by Tracy Gilmore
Great service, helpful associates.
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April 2023 by Austin Owens
I can only speak for the “collision” part of winners circle, but the only issue I had was they didn’t pick up the phone as often as I liked, but the lady at the front desk was really sweet, and the other guy was pretty cool and worked with me on getting my car fixed, they got the car out faster than I expected, and it looks great, the paint was perfectly matched, if I wasn’t leaving VA, I’d definitely come backService: Auto body & trim replacement
