-
December 2023 by WolfgangForMe
Poor customer service from the old crone with an attitude. I hate this bank and I'm going to close my account.
-
December 2023 by Rosie Osborne
If I could give them 0 stars I would! If you open a account the minimum is 50.00 for checking and minimum is 50.00 for savings so all together 100.00 to open a account! DO NOT TRANSFER FROM ONE ACCOUNT TO ANOTHER because that 100.00 will go missing and they will not give you a answer as to where the money went! Truist bank will rip you off in a blink of an eye and not worry about it or look into it because its not their money that is lost or missing!!!! This is the most horrible bank I have ever seen! Please go somewhere that is trustworthy will do everything's they can to figure out what is going on with your money!
-
November 2023 by Brian Wills
Not this branch, but Truist in general: They are incompetent, uncaring, and utterly devoid of any responsibility whatsoever. These people made an obvious mistake and paid our mortgage payment twice, as it was set up through their auto-pay system. We have other auto payments set up as well, and due to Truist, now everything is bouncing and we have incurred fees from the people that they have issued our payments to. Oh, and overdraft fees from Truist also. There's a slap in the face for you. When we call them, they tell us that there is nothing they can do to assist or correct their mistakes and that we just have to take it. They floated the possibility of waiving their overdraft fees, but they will not do so until we fill out paperwork, have it notarized, gather up documentation, and jump through all of their hoops. Run far away from this company. Do not trust them. Do not deal with them.
-
July 2023 by Courtney Williams
Showed up for a confirmed appointment 5 minutes early. I was told the person I needed to see was on lunch at 2:23 and I could wait 10 minutes. I said I’d give them until the appointment time. Appointment time and past so I left. Disappointing since I was there to make a 6 figure investment CD. I’ll find another branch.
-
September 2022 by Christopher Pridgen
The people here at the Westlake office are a dawsome group of people. Every time I visit, whether inside or via the drive-thru, the people are amazing!!! I don't know enough about Truist to be able to provide any reasonable review, but the reason I have stayed is that the customer service is just unbelievable.
-
March 2022 by Jeremy Wilcox
Friendly and courteous people fast service.
-
March 2020 by Sam Shamaa
This branch is one of the best I have ever seen since I bought my business I been with Bb&t for over 20 years but this is by far is the best branch they welcome you with a smile they greet you by name and they make you feel welcome as a family so thank you to everyone at Smith mountain lake branch
-
November 2017 by Gail B.
My family members belong to this bank. The employees are incredibly nice. They answer any questions and don't make you feel rushed. They even have a notary on duty. Bonus points for the dog bones.
