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January 2024 by Trish Hankey
Always beautiful place to shop
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November 2023 by Debra Lawlor
I have always loved shopping at The Cottage Gate since I moved here in 2020. I bought a beautiful lighted/musical Christmas decoration & my puppy chewed the cord before I even got to use it. I went back to the store to see if I could buy or order a new one & they graciously gave me a new cord at no charge! Now that’s great customer service! It is my new tradition to buy one of these lighted musical decorations & collect them all. The staff are all so friendly & helpful and there are so many pretty things! You won’t be sorry you stopped in!
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November 2023 by Shannon Sweeney
This is the cutest gift shop!! The ladies that were working were SO sweet and helpful!! I will definitely be back!!
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August 2023 by Marie Kelly
Love the service, treated like family
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December 2022 by Deddy Witcher
It's a beautiful shop! Customer Service is to die for as well as having so many precious and adorable things to choose from. Just wonderful!!
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December 2022 by Linda Nekic
I love this store! I'm never disappointed especially for holiday shopping.
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October 2022 by Ellie Hursky
Love this place! The new owner is an amazing local woman who will truly help keep the Cottage Gate a wonderful treasure of Smith Mountain Lake. Thanks for the samples and the help this afternoon!
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September 2022 by Olga Drozd
Open until 6 now, was worried I wouldn't make it in time for the 5 pm closing time! Always come here to find cute and unique earrings and they haven't disappointed yet.
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August 2022 by Meg
Loved stopping in this place! We quickly found the game section and the sweet lady introduced us to a few games that we could not pass by!! They were so much fun we had to get them for our family!
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January 2022 by karen hughes
I went there in hopes of finding a birthday gift for a friend. I was surprised to see that I was the only person in the store that was wearing a mask. I made several loops through the store, hoping to find something to purchase that was interesting and affordable. I just could not find anything that I liked at a reasonable price. No employees acknowledged me or offered assistance.
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January 2022 by Patrica Marshall (Patti)
They are very nice, they have a massive inventory so they have employees all around to help you find what you are looking for.
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January 2022 by Tammy Baker
I absolutely love this store and everything about it.
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May 2021 by Sharon Harrison
Exceptional friendly service as always!!
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May 2021 by C B.
Woman behind the counter, could have been the owner, or a sales clerk, was not wearing a mask. I was wearing a mask, and I noticed that other customers were wearing masks. I turned around and left. There is no excuse for not wearing a mask these days. The owner obviously has no regard for the lives of their customers. I will never shop here again. Enter at your own risk. My visit lasted about 2 seconds. Never again.
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January 2021 by Allison R.
The Cottage Gate is a super cute novelty shop in the Westlake Kroger plaza. The shop has quite a bit of Smith Mountain Lake memorabilia, but it also has home & holiday decor (lamps, artwork, wall hangs, diffusers, potpourri, etc.), glassware, kitchen supplies, women's clothing, aromatherapy, baby clothes, toys, and more. We really only went in to browse, but ended up buying an awesome wooden carved wall hang of the lake. We thought about buying a couple of card games to stock our condo, but decided we'll come back on our next trip for that. I also want to note that contrary to other reviews that I read, the employees here were all wearing masks and abiding by social distancing guidelines. There were three employees and all three greeted us as we walked through their sections of the store, but none of them were pushy. Additionally, I was handed a freshly sanitized pen to sign my credit card receipt, and the cashier also sanitized my credit card as she handed it back to me, too. There was a plastic shield between the cashier and I, and she even commented about keeping people safe in this crazy world we are living in. I felt that they were truly trying to do the best they could to abide by the current restrictions.
