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February 2024 by millsjam8
The staff at the Westlake CVS is so helpful. I can see how busy they are and likely need some additional staff, but they have helped me look up discounts, are patient with requests and if they aren't crazy busy - like yesterday (a Sunday) when they saw I had arrived after urgent care submitted my prescription - they expedited my order. They were still busy, but really helpful and kept me posted on progress. I appreciate their hard work.
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November 2023 by Debbie Handy
Very impressed with service and personal care ? thanks
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October 2023 by Warfinge Forever
Pharmacy is a constant disappointment. Frequently has no drive thru service available because of "Staff problems". Slow as the day is long when inside. Pharmacists are indifferent to your waste of time compared to the importance of their time. Not recommended. While hand written signs claim to be short on staff, it appears to be a management problem due to the frequency of those staff problems. I wish they would get their act together.
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October 2023 by Matt Penman
Completely incompetent service. Won’t even answer the phone from Caremark… denies even speaking to Caremark, can’t get important medicine.All the 4-5 stars are either really old, lies, employees or friends of employees. Most likely fake.I hope this place gets shut down and CVS fined for their problems.
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October 2023 by Don Craig
Been on hold for the pharmacy for over 40 minutes! Not during their lunch hour and during normal business hours.
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May 2023 by C E
Slow pharmacy. And NOW.....require employees to use woke "pronouns?" Just like Bud Light.....never again.
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December 2022 by Casey Johnson Realtor
Everyone is very friendly, the pharmacy does get backed up some but everyone is still nice and always tries to help me get the best price with either insurance or helping me look things up on goodrx! I wish they had one extra staff member in the front to assist with getting items that are locked up(nail glue) but overall I don’t mind coming here. Usually the phone hours are correct, I think they have been wrong one time but most of the time it is okay.
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September 2022 by Brooke Welch
Called to get prescription returned to stock so another store can fill. Asked them to transfer it out since it's in another cvs but their policy is exactly the opposite from every other store I've been at. An tech who answered phone was rude and curt.
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August 2022 by Casey Johnson
Everyone is very friendly, the pharmacy does get backed up some but everyone is still nice and always tries to help me get the best price with either insurance or helping me look things up on goodrx! I wish they had one extra staff member in the front to assist with getting items that are locked up(nail glue) but overall I don’t mind coming here. Usually the phone hours are correct, I think they have been wrong one time but most of the time it is okay.
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August 2022 by loraina lee
Time and time again my family have called asking if scrip is ready and told yes. Get there and they'd be closed. This business is nothing and needs to just shut down. Half time they aren't there like again today. Yet they are falsfully advertising on web and else where there times . And they are totally wrong. Looking for legit place in east lake. Wouldn't advise anyone to try get ur meds or nothing here. Smh
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July 2022 by Billy McLaughlin
great pharmacy employees
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June 2022 by Angela Wood
I wanna shout out the cashier Brandon!! I called this afternoon on behalf of my mother-in-law who forgot to get a receipt after her transaction. She has dementia and was very upset that she couldn't recall the total. Brandon was her cashier and when I called he was very helpful and patient as we tried to find her transaction and get a total. He was so very sweet and polite and it warms my heart knowing he was so willing to help. We need more people like Brandon!
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June 2022 by Stanley Mackzum
Pharmacy hours were not as stated on telephone recording on 6/12/22. Pharmacy was suppose to be open, including pick-up, 10 am to 2 pm. Even with the abreviated hours, Staff was inconsiderate enough to take their normal 1:30 lunch break. Needless to say, I was very disappointed, making a 55 minute round trip and getting there at 1:40 pm, and for the staff to ignore my attempt to get their attention.
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June 2022 by William Griggs
They gave me a 11:00 A.M. appt. For a booster shot, I showed up on time, and was told "their not opening until 12. But, they will be glad to see you then," 2 gallons of gas later I'm sitting at home with no booster. Very Disappointed having had no call or text to keep me from going, Very Unprofessional.
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June 2022 by Mason Randolph
This place sucks. Waited 15 minutes at the drive through window and no one came to help. Rang the button and everything. Had to go inside to get my stuff. Avoid this place at all cost. Get you stuff at Kroger or Food Lion.