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January 2024 by Gail B.
The credit union is convenient when visiting family. As of Jan 2024, it is merging with Virginia Credit Union. The employees are patient and kind. They go out of their way to be helpful.
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December 2022 by Tammy Hynes
Everyone at Westlake is very friendly, helps answer any and all questions. They go the extra mile to fix any and all concerns or problems you may have.
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March 2022 by Roger R.
Convenient to Westlake community; Friendly, knowledgeable associates; No excess fees or charges;
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October 2021 by Rnke Star
Typical wait times of 20 minutes plus at drive through, same as every other branch of this credit union i have visited. Every 6 months I would get a letter stating my vehicle financed through them had no insurance, threatening to insure it at my cost. My insurance never lapsed. They were a hassle to deal with every time until I refinanced. They appear to have significant staffing issues company wide. Avoid Member One if you value your time and money.
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June 2021 by Amanda Moseley
This place is so antiquated. I’ve closed my account.
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April 2021 by David Gaylord
Typical wait times of 20 minutes plus at drive through, same as every other branch of this credit union i have visited. Every 6 months I would get a letter stating my vehicle financed through them had no insurance, threatening to insure it at my cost. My insurance never lapsed. They were a hassle to deal with every time until I refinanced. They appear to have significant staffing issues company wide. Avoid Member One if you value your time and money.
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February 2021 by Lana Ordway
They are always ready to greet you and very friendly.
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June 2020 by Ken Hayes
You can shop at stores but you cannot go into the lobby. One lane drive through 8 cars deep. Extremely poor service.
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October 2018 by Jarrod Kenny
Been with them since I was 18 and have always been good to me they treat there customers like family.
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November 2016 by Doug Morrison
Lengthy wait for tellers or manager. After my boat loan was paid off they quitly swindled $5 per month from the minimum balance needed to open the loan in the 1st place. Very deceptive.
