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December 2023 by Sara V.
The staff was extremely rude to customers. Very rushing and disrespectful. One staff member, Rhonda, continued to yell into crowds rushing people out of the store. The selection was limited at best and the prices were not worth the membership price.
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December 2023 by Crystal Comer
Costco itself is a great place to shop. But the lack of personality and friendliness with the same employees every week makes me not want to go. I have severe anxiety and crowded places can often cause me serious distress. The last few times I have went it has been overwhelming. I admire a store that works efficiently to get you in and out but the constant "quick hurry" followed by actions of the employees makes this a struggle for me. As I waited in line to pay for a few items (less then 6 or so) the lady upfront was screaming "pick a line...YOU go to 6, YOU go to 4...Lady pick a line or move". The older slower lady was nervously fumbling through her belongings trying to find her card. She apparently lost it on her way to the register. The impatience and rudeness of the employee to this older lady was uncalled for. As I made my way up to use self checkout I was about 2 feet from the register when suddenly a employee jumps in my face wanting my card scanned. She startled me. She rung up my things so fast that she scanned 2 of my items multiple times. She caught it and begin aggressively pushing the screen to correct so fast that she messed it up twice. I could have already done this myself in the same time. Finally I go to pay and put my card in my wallet and go to get my receipt and another employee grabs it, shoves it in my face and rushes me off. I felt so rushed so befuddled so overwhelmed and very frustrated that I could not remeber to use my gift card or put my debit card back in my wallet before leaving the register. When i got to the car I thought I had lost it. There is a difference in moving efficiently to keep the flow of customers going but this has been a constant issue here. There is no appreciation for the customer if your treating them like an assembly line. Don't even get me started on the rude lady who checks the receipts. I really wish the employees would slow down and consider some people move slower.
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December 2023 by Chris Hamilton
We all love Costco for the low prices and good quality goods.One negative is that they move stuff around which is confusing.They also occasionally discontinue an item that you really like, which is a little aggravating.
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November 2023 by Steve Goad
Clean store, well stocked with an outstanding staff. Ready for any holiday. With over brand new carts a great place to shop. Great deals...
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November 2023 by Keith Long
Super place to shop. Nice people. Great deals on high quality products. THE OPTICAL DEPARTMENT IS REALLY FANTASTIC. ALWAYS KIND AND HELPFUL!
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November 2023 by Mike Arbaugh
You have a self checkout that is not self checkout. You have your team members doing it. Now you have taken away scan guns. You should either let it be self checkout or put normal lines back.
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September 2023 by Jonathan Smith
Has a great stock of our major necessities. -1 ⭐️ bc the whole crackdown of sharing membership cards. Also, never go on a weekend to avoid the busy lines and crowds.
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August 2023 by timothy hansberger
My wife and I shopped at Costco for years. We really liked their meat selection because it was much better than other grocery stores. We considered getting our membership again when we moved and had one close by.After reading their terms and conditions, we will most definitely not be customers ever again. They are taking away my Second Amendment right to carry concealed. Something I have done for more than 28 years now. I guess they don't know what people who carry concealed have to do whenever they go somewhere.Hopefully, this review will help someone who does carry not get arrested because they don't post it on the entrance to the stores. It's most definitely in the contract you sign when you become a member.
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August 2023 by P V
I do not care what anyone thinks. I don't see where I can save any money shopping at Costco, unless I just happen to find an item that has more of a quality brand name but the prices are the highest I've found. But then I don't have a lot of space to buy bulk but I also see what I think is a decent deal (yogurt) and I get home to find it's not what it appeared to contain. I just do not see the value shopping there and then again I'm not out to buy name brand items or imported items. I'm down home on the farm type. I think.
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August 2023 by Tara Lynn
Very nice and clean, I liked the variety of items available here more than at my Costco (we were helping family nearby).
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July 2023 by Kara
Really great customer service. Answered my questions on a product incredibly quickly and getting everything squared away for membership was quick and easy (about 10 minutes with photos).
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July 2023 by Emily Crum
Super friendly staff. The line may be long, but they run that like air traffic control and get it moving. There's a super busy spot to eat before you leave, pharmacy, hearing aid center, optical (somewhere in there), and samples at every turn. still haven't made it through everything, so I'll have to update this.Random tidbit --- I work remotely for a WV employer and my insurance was accepted at the pharmacy (unlike when we lived in Maryland). My 3 Rx cost $10 (vs $60+ with that store's version of GoodRx in MD or almost $600 if it wasn't accepted here) for anyone with Highmark.
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July 2023 by Mike Slash
Loyal customer for over 25 years. That place used to be good one stop shop, lately went down hill with quality of service, their line order seemed to me that they are training obedient herd.After speaking with manager, he has very legit reasons for every thing they do to humiliate you the customer. Super long unreasonable wait time at tire center, triple time identity check “they want to make sure you are the legit card holder”. Though you pay your membership for over 25 years, now just because someone plays the system, you the loyal customer suffers from this.Even though, the management finds legit reasons for every thing, I can’t hardly find any reason to support the regime with my very own hard earned money.
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July 2023 by Robert Murphy
Nicely stocked. Good prices. The line to check out was redonkulous but it did move very fast. No liquor store is a sad thing.
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June 2023 by Laura Reagan
Love coming to Costco (but never on the weekends.) Parking lot was free of shopping carts and there was no line to get in. The store was clean and had plenty of samples to taste. Bathroom was clean; plenty of soap, toilet paper, and paper towels. Easy self check out.