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January 2024 by Kyle S.
I came to Crutchfield out of desperation, but I should have gone there first. I pulled my brother's old Atari 2600 out of the attic and exhausted every option trying to get it connected. Nothing seemed to work. Well, I brought the box with the console, games, cables, etc down to Crutchfield and their eyes lit up. The staff not only heard me out as I tried to explain how I was struggling to get this 70's dinosaur hooked up to our modern television, they did research on the spot to see if we could figure it out together. One of the techs was literally on his way off-shift for the day, but he stuck around to help me out. When they couldn't find a suitable adapter in stock, the guy crimped a custom RF to coaxial cable right in front of me. On the spot. He fabricated the connection we needed from scratch, like he was pulling it out of thin air. This man is a wizard I will absolutely be back here for any audio/visual needs I have going forward.
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September 2023 by Matthew Creech
Went in talked to Kevin. Didn't really know what I wanted for my car other than a receiver and he asked alot of interesting questions as to what type of music do I listen too. What kind of sound I'm I looking for etc. And by the time I left the store. Kevin had me all good to go to get the quality and sound that I really wanted. Awesome job to Kevin for helping me.
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September 2023 by Tony Brown
Tyler the Liquidator is everything a good stereo store floor salesman should be - informed, courteous and available - and isn’t everything he shouldn’t be. He found me a $270 scratch-and dent discount on the items I coveted, and set them up in advance of my second visit so I could audition them with the music I wanted to hear.The listening room adequately and comfortably functioned to its purpose. And I walked out the owner of a new pair of Revel Performa3 M105 speakers (in piano black), which have thus far proven their value in my home 2.1 audio system. And the only minor blemish on either speaker disappeared with a careful, light application, with a soft, clean, microfiber cloth, of rubbing alcohol.Bonus: I still have 57 days in which to return the items for a full discount. I don’t see that happening, but it’s nice knowing those days are there.Huzzahs to Tyler and to Crutchfield for making life in the ‘Burg a little more civilized.Now, if you’ll excuse me, I’ve got music to return to.
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August 2023 by Adam O'Connor
I purchased a Sony head unit - got a great price, and since I live in VA - my package arrived the next day. Lost a couple screws like me? Called Crutchfield and their knowledgeable tech found the hardware and it arrived the next day. No charge.Crutchfield is like Amazon with a heart and more brain
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August 2023 by Frank H
0 stars if I could. I am in the market for a car stereo and here's why I would never consider Crutchfield. It has been years ago, but I had an appointment to buy and install a system in my new car at the time. This would have been repeat business for me.Well I show up for my 9 AM appointment, that was made several weeks earlier, I am greeted by a small older man that tells me "we just had 20 some golf cars come in today that we have to take care of first, we won't be able to help you today." Really? You cancel my appointment after I drive 45 minutes because you have a more important customer, I ask?.The small old guy says "well the boss say's we have to take care of this customer first but we can re-schedule you." Um no, I want to talk to this "boss" myself, please. I hear in return "I just talked to him and that's what he said, and he's not available." Ok, I can piss boiling water at this point and it takes everything I have not to smack a smart old man. But instead of getting ugly, I tell him you guys just lost a customer for life, pass it along.So here I am years later in the market for a new stereo and this thought, is what I remember of Crutchfield.You clowns don't deserve my business, and I'm making good on it, you lost a customer for life. I hope those 20 some golf carts were worth it, and I hope this review is read by many, and they understand their business mean nothing to Crutchfield, and they go elsewhere.
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July 2023 by Peter Kennerdell
I wouldn't consider buying electronics anywhere other than Crutchfield. They have quality products, competitive prices, and attentive, knowledgeable and well-trained customer service.
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July 2023 by J&F Histand
Good stuff! I haven't used Crutchfield much, but I have been very pleased with every purchase and I'm glad to have a branch close to home!
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June 2023 by Darrick1dj
I chose Crutchfield because of their reputation for being the best in the industry. Well, after my car audio installation experience, my opinion of Crutchfield has diminished and trust has been lost. The Harrisonburg store, at the time, didn't have the tweeters in stock a week prior to my installation date. So, I called and spoke with a nice lady in customer service to ask if it would be alright if I bought the tweeters from another dealer and bring them with me for installation. I asked if there was a store policy against installing products not sold by Crutchfield. The answer was "no", and she told me I could buy the speakers elsewhere if their store didn't have them. The day before my scheduled install, I received a courtesy call from my sales rep to make sure we were all set for the next day. He also informed me the store just got their shipment of tweeters in stock from JL Audio. While speaking, I informed the rep I already purchased the tweeters and he said "great, bring them with you". The story ends with Crutchfield not using the tweeters I bought and installing a set from their inventory which forced me to pay additional money after the work was complete. The rep did not call me to inform me of the decision to make the change. When asked why, citing "warranty" as an issue, with no further explanation. To make matters worse, the tweeters they installed from their inventory are making a popping noise with the bass response, which suggests, according to JL Audio, incorrect wiring. Crutchfield offered to check the tweeters, but I have lost trust and confidence in their ability to perform at the standard and level of professionalism placed upon them by so many consumers.
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May 2023 by Todd Gardner
EXCELLENT Customer Service! Needed help getting a dash cam today... staff was very knowledgeable and helpful. Also great selection in stock! Highly Recommend!
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May 2023 by Mike Litters
My car sounds and looks great thanks to Brandon, Tyler, and the rest of the guys down here! Thanks a million y'all!P. S. They do window tinting!
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May 2023 by virginia Miller
Customer service was great. Very helpful and professional and courteous.
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March 2023 by Andrew Kilimnik
I came in to get a radio for my car. They got me everything I needed for a clean install, down to the little cubby to fill in the gap under the new radio. Even the buttons on the wheel work in my 2002 Toyota! Very helpful people, wonderful displays, and great deals. 10/10.
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March 2023 by Steven Rhinehart
I have been shopping with Crutchfield and Harrisonburg since 1990. I have always had great experience with the sales people. They are always very helpful and personable.
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February 2023 by Andre Sanford
Really disappointed they don't recommend equipment for my 2016 Impala. Others have interface modules to use factory features with aftermarket stereos. Shopping elsewhere
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February 2023 by Brittany
Crunchfield will personally work with you to find out what type of speaker/audio system you're looking for. They are a 10/10 with customer service and a 10/10 with selection.
