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December 2023 by April Dove
I needed a rental car because of an accident, I have been using Enterprise for many years, and they have never let me down, always excellent service excellent atmosphere excellence all the way around they are top-notch and that’s why I continue to go back. It is so effortless so easy to go in and get everything taken care of, and walk out and under 10 minutes if that, no other rental place will compare.
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December 2023 by Nicoleta Radu
Mason Fridley went above and beyond during the renting process. I was renting a car during Thanksgiving holiday and I was late for my appointment. He stayed over his schedule to help me check-out. I had a great experience and I highly recommend this location.
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November 2023 by Joe Jones
I contacted and reserved a one way rental from Harrisonburg VA to Jasper TN. The day of pickup a Nissan Versa was ready and appeared to be a nice vehicle for my trip. I saw Enterprise had just taken in a Toyota Corolla and I wanted to switch cars. The staff was very accommodating and allowed the switch. Once driving I discovered the condition of the Toyota was disappointing with 60,000 plus miles not clean and in my opinion needed service or retire from Enterprise fleet. The website for booking worked well and the daily rate for one way was extremely helpful to get me to Tennessee.
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November 2023 by Vinnie Paladino
The team at Enterprise in Harrisonburg VA do an exceptional job at making me feel like a value repeat customer. They go above and beyond to help me get in and out. The cars are always clean and is just a great positive experience.
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October 2023 by Rob Whitney
Enterprise is hard to beat. They continue to be the best. Great cars, clean and superb quality. Customer service is excellent. And the rates are always competitive. Thank you Enterprise for being there when we need you.
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October 2023 by Ann Durdaller
I needed to rent a car for a family emergency and no other enterprise provided a one way trip. I called Harrisonburg Enterprise and Christian Sanchez put my mind at ease got a car ready for us and due to weather we were 30 mins late and no extra charges were added. Christian was kind , reassuring and the best customer service I’ve ever experienced with Enterprise. He deserves 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️!!!!
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October 2023 by Eugene S
Very busy place, provide good customer service. The only thing I was not sure about is the class of vehicle I was offered for my insurance rental. Even though they had the same models on the yard and I made reservation couple of weeks in advance, I was offered the vehicle much smaller size. Overall the renting process was easy enough so I would recommend this place.
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October 2023 by Chris Hansen
These folks do an amazing job. Emily introduced me to the purchasing program they have where you can buy decommissioned vehicles straight from Enterprise at a discount, which I plan on doing soon. Very friendly, professional and efficient.
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October 2023 by Tiffany Whitlock
I believe it’s important to give credit where it’s due because I’m always quick to write a bad review when given a bad experience.Not even a year ago I swore this particular enterprise off bc of this location. Lucky for me, management changed, & Mr. Andrew Miller has been fantastic at meeting our needs quickly and efficiently. With there being limited options to rent a vehicle in Harrisonburg, I’m happy to say I feel comfortable going here again.
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September 2023 by Wade Lam
I regularly rent vehicles from Enterprise Harrisonburg for longer-distance business trips, and I've never been disappointed! Their staff is friendly and accommodating, their inventory selection is fantastic, and their vehicles are always super clean. Would definitely recommend!
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September 2023 by coolkidcolin Gaming
BEWARE DO NOT use this franchise! This franchise is the worst! Scam and customer service is horrible! I had a car maintenance issue while taking my daughter her things to college in DC. Single woman travel alone. Then the cover under my rental lost a screw and customer service sent me to this location. They told me I would have to use my insurance and pay my deductible. Talked to Enterprise customer service who said no problem no need since it was a vehicle issue but this franchise would not budge saying Customer Service is a third party. I’m sorry … you are Enterprise and it all should be connected. Just say no to this franchise. I have traveled the US and always used Enterprises but this one is the worst of the worst.But Customer Servise was always excellent third party or not!
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July 2023 by PJD Minerals
Kept me on hold for 15 minutes and hung up on me. After another 10 minutes on hold for attempt #2, I got attitude. Don't bother with this location. I'm a long time member and have never experienced anything like this from any other Enterprise location.
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July 2023 by Susan McDonald
Everyone was extremely polite and helpful. It took only moments to complete the process to get the car. I think having a car reserved helped. Upon return Mason was very courteous with a good knowledge of his job. All around a pleasant experience.
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July 2023 by Chasity Falls
So far this location has been wonderful, great staff, great rentals, including working with me for a rental on such short notice!Have gone to them three times in the past few months and have had great experiences, they feel like family!
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July 2023 by Thomas Moffett
My car was clean including the inside windshield (pet peeve) and ready to go when I got there. The staff was very pleasant and polite and efficient. Will rent again.