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December 2023 by Patricia Knicely
Great help from Paige to get foreign currency. Everyone is always so patient and answering any questions. Really like banking at F&M
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October 2023 by obstructor
I've always had professional assistance, maybe once I became concern there we was down, sounded strange. Otherwise there a good community aside from my branching.
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December 2022 by Elizabeth Beers
Katlyn was amazing at helping us set up our business account. I even had to leave to pick up my son and she had everything ready when we walked in the door so we were in and out! Definitely recommend for your business needs
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December 2022 by Bob Slash
Once again this bank delivers great customer service!! Always recommend to everyone.
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November 2022 by Ray Wenderlich
I run a small business and we have been a happy customer with F&M bank for over 10 years. We really appreciate the small branch feel where people know you and your business and can provide you individual attention and support. Whenever we need help for our business, whether it be sending a wire, handling a name change, a line of credit, creating a new account, you name it, F&M provides us prompt and reliable assistance.I would highly recommend F&M Bank, especially over the "big name" banks where you don't get support when you need it.I'd like to give a special shout out to branch specialist Paige Swecker, our main point of contact, who is extremely friendly, kind, patient, and professional. Thank you for everything Paige! :]
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November 2022 by Selena Norris
I have been a customer with Farmers and Merchants ever since opening my account as a teenager. Their service is outstanding throughout all the branches I have visited. The Cross Keys branch has been especially pleasant and I have made that particular location my go to bank. Rather I am dealing with something in person or over the phone the employees are knowledgeable, efficient, and their attitude is welcoming. Katlyn Robertson is an employee at the Cross Keys location, and the majority of the time she is on the other end of the line when I call. I can not thank her enough for helping me in the past with all my banking needs. I highly recommend asking for her if there is any issues that need to be addressed or if there is just a simple question that you need answered.
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November 2022 by Fundamental Siteworks
I really appreciate the Cross Keys Branch of the F&M Bank! Our business and personal accounts are all with F&M and we have never had a bad experience with them. They treat us like family, are very easy to work with and are always very friendly and super helpful! This bank is one of the few that still has the small town, community feel. Good job F&M!!
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November 2022 by Mekayla Smith
We have banked with F&M for years, recently after getting Married I needed to change my name on my account & open a new account with my husband. We worked with Katlyn Robertson and she was amazing. She was extremely kind, worked quickly on getting our accounts open and even followed up with us afterwards. We love banning with F&M and will continue recommending them to friends and family.
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November 2022 by Robert Pickeral
We had a great experience at F&M's Crossroads Branch. Katie Robertson was wonderful. So helpful and provided really good information and guidance.
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November 2022 by Erika Ganoe
Ashley Lam was an absolute delight to work with. She went above and beyond to make sure this transaction went smoothly. I highly recommend her and will be sure to use her again!
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November 2022 by Makeup_mamatutorials Mawyer
Katie was such a big help with setting up my Christmas club deposit! If you’re ever in the bank, always ask for Katie Robertson!
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November 2022 by Richard Yancey
Katei and Ashley provided great customer service. Go to their branch for good service.
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October 2022 by lorraine taylor
Ashley has always gone beyond what a customer would expect. I dropped a large bag near my car during the winter when i went to do a deposit. Had my hands full ofmoney bag and coins (wasn't even dealing with Ashley) and she saw it thru her window and went out to my car, retrieved the bag on the ground of snow and ice and brought it to me in the bank. She is a keeper, always smiling.
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June 2021 by soran muhealdeen
Routine and non-working for the costumer
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February 2021 by Shvonne Youngman
I don't know what has happened to this branch in the last year and a half. I currently sit in the drive thru waiting. There is one car ahead of me at the window and I have been sitting here waiting going on 11 minutes now.... In the DRIVE THRU!! This has become the norm for this location.
