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November 2023 by Elizabeth Crone
Waited for someone to call about my appointment only to call for them to tell me they don't do appointments
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August 2023 by Holly Reyes
Worst place ever paid 386$ I was told my car was fixed when I got there they had to jump start my battery the car was covered in dust like it had been sitting there for days mind you my car was there for over a month so I left the shop my car broke down 20 mins later it was the same way I took it in no difference but paid 386$
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August 2023 by Justin Long
These dudes are crooks, claimed my control bar would need replaced to pass inspection. Complete lie. Don’t go here.
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July 2023 by Tina J
Received threatening phone call saying my car would be towed if I didn’t pick it up and then was hung up on! It’s 4:03pm, I’m at work. My phone rings, I say Hello, and I male voice says, We’re having a great day at Jenkins Automotive. I paused and said Hello again and he repeated himself, I then said, OK? The male went on to say I’m calling about your car and you need to pick it up before we close. Understand they close at 5pm. Again, I’m at work. I get off at 5 which I responded to let him know I was not given prior notice to make arrangements to leave work early or get a ride down there within the next 50 minutes… The male became extremely rude and said if I don’t come get it he will have it towed! I explained again, I’m at work, just like you, I also have a job and don’t get off until 5. He asked what time I go to work? 7:30. He said we open at 7, if you’re not here by 8 it will be towed! I tried to reason, explained I tried to pick up my car twice, but he wasn’t hearing any of it! So the day service was rendered I had someone go by, pay for the service and get the keys, made arrangement to pick it up when I got off work… after 5. Upon arriving I see my car in the back of the building and a truck is pulled in front of it so I can’t get out. This is Monday, July 3rd. I left a bit frustrated seeing my car was in the back of the building, unlocked, and deliberately blocked in. Taking a chance I go back on July 4th, they were closed which leads us to today, July 5th and a 4 o’clock call by someone who was extremely rude, didn’t care that I had made attempts to get my car and stated again, get it by 8am or it will be towed! Granted my car is old, 1997, but it’s not a piece of junk to me, it’s my car.
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September 2022 by Zach
Worst shop in town. Needed new transmission lines and radiator. They had to fix my car 3 times after it broke down while driving after every time they 'fixed' it.They promised to reimburse me for the bill after taking it to another shop where it was fixed in less than 48hrs. Jenkins never sent me a check and robbed me for almost $600. I paid them to do nothing except have to have my car towed 3 times and go though a lot of stress.Jenkins had my car for two weeks and still couldn't fix the issue. They messed something up and tried to put a band-aid on it.If the owner See's this review they have my contact information. Still waiting for my check.Will be filing a complaint with the better business bureau.
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July 2022 by Zach Busby
Worst shop in town. Needed new transmission lines and radiator. They had to fix my car 3 times after it broke down while driving after every time they 'fixed' it.They promised to reimburse me for the bill after taking it to another shop where it was fixed in less than 48hrs. Jenkins never sent me a check and robbed me for almost $600. I paid them to do nothing except have to have my car towed 3 times and go though a lot of stress.Jenkins had my car for two weeks and still couldn't fix the issue. They messed something up and tried to put a band-aid on it.If the owner See's this review they have my contact information. Still waiting for my check.Will be filing a complaint with the better business bureau.
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March 2022 by Phil Chroniger
Fantastic service. Quick, fairly priced, and no attempts to "add on" services that aren't necessary, but will give you sound "down the road" advice. Highly recommend these guys for your automotive service and repair needs!
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March 2022 by Macy Gray
The people here are rude and unhelpful. I brought my car in for the bulb on the tail light and my car would not start afterwards. They did not help at all with this.
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January 2022 by L Smith
The mechanics did an awesome job, BUT the help at the counter was rude! Told me about another issue with my car then laughed. Drove 35 miles home where I discovered that the problem he mentioned was much worse! I am honestly surprised my car made it home without an incident.Won't go back!
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December 2021 by muffychick01
I’m not usually one to complain but my last visit was not as expected. I needed my car towed as it wouldn’t start and made sure to call first to see how long it would take to fix it before having it towed. They said it would be next day and they wrote my ticket. The car was towed and dropped off Thursday and when I didn’t get a call close to end of day Friday, I called them and he asked If I had a ticket in. He said he found my info but wouldn’t be able to look at it as there were two cars ahead of me. Said it would be Saturday. They closed Saturday at 2 but when I hadn’t heard from them by 1:15pm, I called and they said the computer was down and they were manually looking and would call back in 15 mins. No call received by 2pm when they closed. No call on Sunday as office was closed. I called again Monday and the guy said the didn’t have my phone number (although I was there twice in Sept/Oct for my 100,000 miles maintenance). The man on the phone said it was the starter and they would also have it completed by Tuesday at the earliest or Wednesday morning at the latest. There was no call on Tuesday so I called around lunch time. The guy answered asked if someone told me it would be done. I confirmed they said Tuesday evening/Wednesday at the latest. The response was they will get to it when they can. It wasn’t done Tuesday, so I called Wednesday morning about 11:30am and they asked again if someone said it would be done. It finally was done afternoon on Wednesday for $505 for a starter. I’m honestly not one to complain but if information was initially given that they wouldn’t have been able to get to it until a week later rather than saying the next day, my expectations would have been different.
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November 2021 by Teresa Tomey
I had an emergency and they helped me on the spot. They were kind and very helpful. I would definitely recommend them.
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November 2021 by Kevin R.
Recently my truck's check engine light decided to make its presence known. I took the truck to a local retail parts store and was given the codes associated with the oxygen sensor without charge. I was speaking with a coworker about where to take my truck for this repair other than the dealership. She joyfully recommended Jenkin's Automotive Service & Tire Center.I contacted them and made an appointment 10/5/21 for first thing on 10/13/21. I arrived at their facility at 7:30 a.m., their opening time is posted for 7:00 A.M. When I arrived at 7:30 a.m. an employee was just unlocking the door and opening. I followed him inside because I had an appointment to drop off my truck and my ride was waiting. I commenced to give the gentleman my information and his demeanor wasn't conductive to friendliness towards a new customer. I dropped off my keys and went about my way.On that same day at 12:00 p.m., I contacted them regarding the status of my truck. The gentleman on the phone responded that they had no status and had no idea when they would. He stated that code reading could be tricky. I relayed to the gentleman that I wasn't prepared to leave the truck overnight and I would be picking it up at the end of my workday at 4:00 P.M.At 3:30 P.M. I still wasn't sure the status of my truck, so I once again called Jenkin's. The gentleman stated that the codes revealed an oxygen sensor needed to be replaced and that the part could be ordered and would arrive the next day (10/14). I agreed to dropping it off first thing on that day so the repair could be made. I asked for the estimate and was given a rough figure and I was not asked to sign any documents.I dropped off my truck on the following day (after 7:30 a.m.). I never received any communication that day and I arrived at 4:00 P.M. and the truck was ready. I was given a total and then the gentleman stated the credit card machine wasn't working and that he would need to write down my credit card number. If I had known this before I arrived, I could have gone to an ATM and then paid in cash. Nonetheless, I gave the information including my email address so an email receipt could be sent. I wasn't comfortable with that information being documented on a piece of paper.I received a notification on November 5th that a charge was being made on my credit card from Jenkin's. I think that paying for a service that was performed is a must, but after this long after completion? I've never had a service such as this and not be charged for this long.I do admit that I could have called to ask why I was never charged, but as a paying customer that is not my responsibility.I was considered a new customer and now I'm a past customer. The work was done. I wouldn't recommend this place to anyone who values customer service and effective communication. Prices here are in-line with other local garages. I value communication and upfront service without guesswork and sloppy timing.It seems as if this issue has occurred in the past based of other reviews.
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November 2021 by Kevin F.
Recently my truck's check engine light decided to make its presence known. I took the truck to a local retail parts store and was given the codes associated with the oxygen sensor without charge. I was speaking with a coworker about where to take my truck for this repair other than the dealership. She joyfully recommended Jenkin's Automotive Service & Tire Center. I contacted them and made an appointment 10/5/21 for first thing on 10/13/21. I arrived at their facility at 7:30 a.m., their opening time is posted for 7:00 A.M. When I arrived at 7:30 a.m. an employee was just unlocking the door and opening. I followed him inside because I had an appointment to drop off my truck and my ride was waiting. I commenced to give the gentleman my information and his demeanor wasn't conductive to friendliness towards a new customer. I dropped off my keys and went about my way. On that same day at 12:00 p.m., I contacted them regarding the status of my truck. The gentleman on the phone responded that they had no status and had no idea when they would. He stated that code reading could be tricky. I relayed to the gentleman that I wasn't prepared to leave the truck overnight and I would be picking it up at the end of my workday at 4:00 P.M. At 3:30 P.M. I still wasn't sure the status of my truck, so I once again called Jenkin's. The gentleman stated that the codes revealed an oxygen sensor needed to be replaced and that the part could be ordered and would arrive the next day (10/14). I agreed to dropping it off first thing on that day so the repair could be made. I asked for the estimate and was given a rough figure and I was not asked to sign any documents. I dropped off my truck on the following day (after 7:30 a.m.). I never received any communication that day and I arrived at 4:00 P.M. and the truck was ready. I was given a total and then the gentleman stated the credit card machine wasn't working and that he would need to write down my credit card number. If I had known this before I arrived, I could have gone to an ATM and then paid in cash. Nonetheless, I gave the information including my email address so an email receipt could be sent. I wasn't comfortable with that information being documented on a piece of paper. I received a notification on November 5th that a charge was being made on my credit card from Jenkin's. I think that paying for a service that was performed is a must, but after this long after completion? I've never had a service such as this and not be charged for this long. I do admit that I could have called to ask why I was never charged, but as a paying customer that is not my responsibility. I was considered a new customer and now I'm a past customer. The work was done. I wouldn't recommend this place to anyone who values customer service and effective communication. Prices here are in-line with other local garages. I value communication and upfront service without guesswork and sloppy timing.
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September 2021 by Willie Tingler
Jenkins goes on and above what you can expect. I will be Using them more when it comes to my vehicles. Great job keep up the good work
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September 2021 by Tomas Paz
No good customer service, and bad attitude. They will find the way to rip you off. Definitely they have a lot to improve.
