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February 2024 by Kara McCrickard
This was a busy store right before Valentines Day on a Saturday afternoon, in Harrisonburg, but Ms. DONNA was AMAZING and worked ENDLESSLY to process THREE RINGS I dumped on her for repair/resize. Although she admitted she was new, she didn’t panic and did an FANTASTIC JOB! I love the staff at this store and how they remain professional despite some very impolite customers around me. I WILL MOST CERTAINLY BE DOING BUSINESS HERE AGAIN!
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January 2024 by Tyler Butler
I recently had a beautiful ring resized for my girlfriend of 4 years. They charged me $200 to get it resized, and they shipped it off and it took two weeks to get back to me. THE FIRST DAY I gave my girlfriend the ring, it broke. For the price of $200 I would expect a professional and well-done job. I was also told I would need to pay out of pocket again, if I wanted it fixed by them, NO THANK YOU. I honestly wasn’t even mad until I went home to Northern Virginia and went to ring shop there. They ONLY charged me $65 and it took 6 days to get it back. It hasn’t broken since. It’s apparent that I was taken advantage of and ripped off. DO NOT GO HERE, especially if you’re are a college student!!!
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November 2023 by Queen Dian
Great store. Nice people.
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June 2023 by Michelle Goulart
Diana is an absolute DOLL! We ran into some roadblocks getting my rings resized after my pregnancy but she stayed late and dug into the issue to get it worked out. So thankful for her determination, kindness, and humor throughout it all!
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June 2023 by Bryson Gratz
Me and my fiancée were looking for wedding bands today and stumbled across Kay jewelers a lovely lady by the name of Diana helped us and gave us the best customer service I’ve seen so far whilst jewelry shopping so thank you Diana for all your help
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June 2023 by Jonah Herring
Always kind and very helpful! Diana was very nice in helping me find a diamond bracelet.
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April 2023 by Emily Malik
Lynetta and her staff are always beyond helpful and never miss a beat. Going out of their way to clean my jewelry for free and asking if I need any help in the store while browsing. I had to have a stone replaced on my wedding band and it came back just like new in a timely manner. I was so pleased and they will definitely keep me as a customer! Lynetta has really brought the Harrisonburg Kay's back to life and I hope she manages the store as long as I'm a customer?
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February 2023 by Lynn H
Excellent customer service from Keegan and Andrew. Went in to get two watches re-sized and Keegan handled perfectly. Many jewelry stores refuse that kind of service now. While waiting for the watches, I found a beautiful bracelet for a gift and purchased that too. Highly recommend.
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February 2023 by tina biddle
Andrew and the staff was amazing. Great service and customer care. They were able to fix my watch battery in a timely manner. Extremely happy!
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February 2023 by Joshua Girouard
Andrew was great. Very friendly and professional service. Highly recommend Kay Jeweler's in Harrisonburg Va!
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February 2023 by Eduardo varela
Customer service handled in professional manner. If you are willing to spend , Kay jewelry’s is the right place.
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February 2023 by Claire Hubert
Amazing customer service, they were able to help adjust my watch on the spot!
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January 2023 by Scott Bacova
Andrew was super helpful and will definitely get my repeat business
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January 2023 by Sarok-Raman
it was a great customer service they fixed both of my watches and Mr.Andrew who is the one that fixed both he is a great guy if y’all ever go to the store make sure to stop by him
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January 2023 by Sahid Chavez
Great customer service!!! Had some links taken out of a watch and I was helped on the spot.