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December 2023 by Roy Nelson
The Harrisonburg Kroger is small and dirty. Please build a new store somewhere on the west side of town. Other locations have much nicer stores.
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August 2022 by Kathryn S.
I just have to go on a little rant here... Firstly, please know that the shopping experience itself was fine. The cashier was quick and pleasant, the bagger was nice, the store was reasonably stocked, the lines such as they were moving along at a good pace. Everything was fine as far as the store shopping experience. I noticed while at the cashier, that there are little stickers for items that aren't bagged, like jugs of milk, what have you. It's just a little "You saved a bag! Yay!" type note on these stickers. Well, when I get home I'm starting to notice the items are... not carelessly bagged, but rather the bags are carelessly used if that makes sense. In the spirit of back to school season I decided to do a little scientific observation. I purchased 38 items today, and carried them into my house with 22 plastic bags. Using the calculator/phone in my pocket (take that, Mrs. Morrison!) I calculated that this comes out to 1.72727 etc items per bag. Having a 'use less plastic' campaign whilst putting 1-2 items per bag is worthy of its own essay on the use of irony for comedic purposes. Just be aware of what you're doing, both as employees and shoppers. This is my sign to start shopping with reusable bags.
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September 2021 by Gail O.
I enjoy shopping at Kroger. Wide variety of gluten free products and very good variety of produce selections and quality. employees are helpful and pleasant. Good job!
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May 2021 by Dave T.
Friendly people and on the way to or home from Shenandoah Nation Park. Nice selection of things and have anything you could need during your stay.
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March 2021 by Pye A.
They don't require customers to wear masks. They do on paper, but they don't in practice. I have seen whole packs of mask-less Covidiots roaming the aisles, and it's really annoying having to switch aisles to stay away. I have stopped going there.
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January 2021 by Claudia Muterspaugh
Horrible service! Rude, disinterested and inept. After several decades I will never put foot into that store again.
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July 2020 by Jaimie Hensley
So I recently went to this Kroger store (where I ALWAYS grocery shop) and I have to say, if you don’t need to shop here, I wouldn’t. I was going to get some milk in the dairy department when I felt something wet splash on to my foot (I was wearing sandals). I looked down and saw a pool of beef blood on the floor and on my skin. The manager Jim Cox apologized, but also informed me that “spills happen” and that it “must have leaked from a customers package”. He also told me nothing he could say was going to make me happy. Please notice I never said he offered anything to help me disinfect myself because I was never offered anything. I understand that “spills happen”, but it’s a bit more disgusting and unhygienic when it’s something’s bodily fluid. Needless to say, I won’t be shopping at this Kroger again.
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March 2020 by Keara C.
I love shopping in Kroger's, however in this particular location they seem to want to follow you around in the store to assume you are stealing. After I finished checking out my items, a male worker stops me to see if I paid for my water and proceeds to reach for my receipt in my hands. It has been other instances where they "profile" particular customers while walking in the store. They feel the need to sound of on the intercom for people to huddle around the produce section to watch people steal produce which is ridiculous haha but be my guest.
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December 2018 by Tina Kisling
I like the store but on the 26 O went to pay my light bill the girl told me that no was that could help me the sigh said close at 9pm it 7pm
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November 2018 by Mi R.
I'm writing an update to my review after speaking with the store manager. I appreciate his willingness to consider the situation even though there was nothing he could do. This IS customer service, even though the situation was not positive for us. The problem was more on the Lowes side not accepting their gift cards. This also was remedied by Lowes after the fact. My purpose for writing these reviews was to make people aware of the NO REFUND policy for gift cards. In addition, the manager said he intended to make this well posted as a result of our problem. I appreciate again his willingness to put systems in place to avoid this kind of problem in the future.
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October 2018 by Shields C.
It's OK place, very very average! The only thing great about it, is that they were open!
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April 2018 by Mark RC
When I lived in Charlottesville, I absolutely loved Kroger’s. They had a great Clearance section, the store was arranged nicely, and products were available at all times. I even hear they have a Salad Bar now (which is the only reason I prefer the Harrisonburg Martins over Kroger’s). Every time I go to Kroger’s in Harrisonburg, I am disappointed in the lack of anticipating supply and demand. Several items that are not on sale were not available l. Then, they had a great sale on Cantaloupe, grapes, Deer Park water—-part of their attempts to get you to download the Kroger app—and they did not have a single item available. I drove 30 minutes to Kroger and of the 7 items I came in here for, they had 2.
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June 2017 by Ralph H.
Nice store. Great selection. Nice associates. Tough location to get to on east side of Harrisonburg esp during high traffic volume.
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March 2017 by Ed W.
Good place to grab some grimes and go. The fruit selection is a bit weak, as is the other stuff (like cheese etc.) It is like a bigger 7-11 but with (maybe) better prices. The thing that really annoys me is that it closes really early when one would think it should close more like - never. Maybe this is just a sleepy little town and no one stays up late, but I would think with several colleges in the area that it would be supported to open all the time. All in all, it is an ok place but nothing to get too excited about. I have never been here when the deli was open, but it looks like a pretty limited selection as well.
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January 2017 by MG H.
I wish I could give half stars and give this grocery a 2.5. First, it's just worn out. It has a dirty feel like everything could use a good scrub. I've shopped here a few times, so I'm thinking it is now mgmt. issues. The produce is never fully stocked. The organic produce section is never in order. They do, however, have a nice selection of organic dry goods. You'll get the staples here. There's no effort re: customer service. I rarely call a store to advise, but it was 'that bad.' The 'cart pusher' couldn't be bothered to assist with a question. He referred me to the customer service desk 20' away then went over to a non-busy cashier to talk. They weren't even busy. I was told they didn't have my product, but next trip, there it was in quantity on the shelf. The parking lot is shared and in sad shape. I'm from the area originally. It's sad how far down the Kroger chain has gone. Luckily, there's a locally owned co-op that is fantastic we've found. They know customer service and how to properly manage a grocery. It will be by necessity that we ship this Kroger store in the future.
