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September 2022 by robertmA5024OZ
Takes the cake for terrible experiences. This was not our first time at Sakura 10 in Harrisonburg, VA but is very likely our last. Our daughter is a student at JMU and visit regularly. It was apparently our server’s first night working there. And it was JMU’s Family weekend on a Friday night, so it was predictably busy. The number of issues we experience go beyond both of those facts. New server forgot to place my daughter’s sushi order My wife’s order was wrong My wife removed far more dishes from our table than our server. My Tempura chicken was room temp Another table that arrived well after us (+45min) received their orders before us (same server) Had to get our own chop sticks and to-go boxes New server never followed up or checked in with us, refill waters or drinks, notify us status of orders, apologize for the delay, literally NOTHING! Fried rice was very bland An experienced, second server stepped in and pretty much did the best he could. He was tipped due to how he got things done. When checking out, told the manager and staff of our experience and how they’re inadequate training of their new employees reflects poorly on their business. Another hostess/manager said under her breathe sarcastically “it’s not like we’re not busy” that my wife heard (who has worked extensively in the restaurant industry), to which my wife replied: ‘You can still provide good customer service when you’re busy and short staffed. It’s very obvious our server was not sufficiently trained or ready for what was known to be a busy night. She did not even check on us once even refill our water.” They then proceeded to make other excuses. The manager apologized and took 20% off our bill. Honestly, they probably should have just comp’d the entire bill given the number of issues experienced, maybe then we’d be more open to returning. We were not the only customers complaining that we could hear. Sakura management really needs to evaluate how they train their new employees. Putting them on the floor solo on an extremely busy night should obviously be avoided. If you’re understaffed or overwhelmed, then limit the number of tables being seated and communicate to your customers that things will take a little longer. We were thankful for the seasoned server who pretty much took over our table as best he could. That server demonstrated exemplary customer service as compared to any of the managers.
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September 2022 by I4123IFpauld
My wife and I had dinner here tonight while spending an anniversary getaway at Massanutten. My wife had sushi (3 different rolls) I had the steak, shrimp and lobster hibachi. Everything was absolutely amazing. Our waiter was fantastic
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August 2022 by Kathryn S.
I just have to go on a little rant here... Firstly, please know that the shopping experience itself was fine. The cashier was quick and pleasant, the bagger was nice, the store was reasonably stocked, the lines such as they were moving along at a good pace. Everything was fine as far as the store shopping experience. I noticed while at the cashier, that there are little stickers for items that aren't bagged, like jugs of milk, what have you. It's just a little "You saved a bag! Yay!" type note on these stickers. Well, when I get home I'm starting to notice the items are... not carelessly bagged, but rather the bags are carelessly used if that makes sense. In the spirit of back to school season I decided to do a little scientific observation. I purchased 38 items today, and carried them into my house with 22 plastic bags. Using the calculator/phone in my pocket (take that, Mrs. Morrison!) I calculated that this comes out to 1.72727 etc items per bag. Having a 'use less plastic' campaign whilst putting 1-2 items per bag is worthy of its own essay on the use of irony for comedic purposes. Just be aware of what you're doing, both as employees and shoppers. This is my sign to start shopping with reusable bags.
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January 2022 by 943terryb943
I had whitetail jalapeno for an appetizer, it was great. Then I had the Vietnamese House Special Pho. Wow, I can't wait to go back and try sushi and other Asian meals.
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September 2021 by Gail O.
I enjoy shopping at Kroger. Wide variety of gluten free products and very good variety of produce selections and quality. employees are helpful and pleasant. Good job!
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May 2021 by Dave T.
Friendly people and on the way to or home from Shenandoah Nation Park. Nice selection of things and have anything you could need during your stay.
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March 2021 by Pye A.
They don't require customers to wear masks. They do on paper, but they don't in practice. I have seen whole packs of mask-less Covidiots roaming the aisles, and it's really annoying having to switch aisles to stay away. I have stopped going there.
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January 2021 by Claudia Muterspaugh
Horrible service! Rude, disinterested and inept. After several decades I will never put foot into that store again.
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July 2020 by Jaimie Hensley
So I recently went to this Kroger store (where I ALWAYS grocery shop) and I have to say, if you don’t need to shop here, I wouldn’t. I was going to get some milk in the dairy department when I felt something wet splash on to my foot (I was wearing sandals). I looked down and saw a pool of beef blood on the floor and on my skin. The manager Jim Cox apologized, but also informed me that “spills happen” and that it “must have leaked from a customers package”. He also told me nothing he could say was going to make me happy. Please notice I never said he offered anything to help me disinfect myself because I was never offered anything. I understand that “spills happen”, but it’s a bit more disgusting and unhygienic when it’s something’s bodily fluid. Needless to say, I won’t be shopping at this Kroger again.
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March 2020 by Keara C.
I love shopping in Kroger's, however in this particular location they seem to want to follow you around in the store to assume you are stealing. After I finished checking out my items, a male worker stops me to see if I paid for my water and proceeds to reach for my receipt in my hands. It has been other instances where they "profile" particular customers while walking in the store. They feel the need to sound of on the intercom for people to huddle around the produce section to watch people steal produce which is ridiculous haha but be my guest.
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September 2019 by Bob Moss
Typical deli, nothing special
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December 2018 by Dave Briggman
I love our Harrisonburg Kroger...could use Board Head and a gas station, though..
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December 2018 by Tina Kisling
I like the store but on the 26 O went to pay my light bill the girl told me that no was that could help me the sigh said close at 9pm it 7pm
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November 2018 by Mi R.
I'm writing an update to my review after speaking with the store manager. I appreciate his willingness to consider the situation even though there was nothing he could do. This IS customer service, even though the situation was not positive for us. The problem was more on the Lowes side not accepting their gift cards. This also was remedied by Lowes after the fact. My purpose for writing these reviews was to make people aware of the NO REFUND policy for gift cards. In addition, the manager said he intended to make this well posted as a result of our problem. I appreciate again his willingness to put systems in place to avoid this kind of problem in the future.
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July 2018 by David Briggman
I love our Harrisonburg Kroger...could use Board Head and a gas station, though..
