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August 2023 by Augustine Makarutsa
I can't recommend the mattress outlet enough! During a time when money was tight and I was sleeping on an air mattress that barely held air for a couple of hours, Richard and the rest of the staff truly came through for me. Richard understood my situation and went above and beyond to help. He even reached out to management to secure approval for me to get a proper bed. Their compassion and willingness to assist when it mattered most was truly remarkable. If you're in need of a new mattress and want to support a business that genuinely cares about its customers, look no further than the mattress outlet and their wonderful team. Richard turned what could have been a difficult experience into a positive one, and I'm incredibly grateful for his help.
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August 2023 by Ray Romano
Special Thanks to Richard who jumped in to help with our daughters Rize Deluxe Metal Platform Bed. Customer service was outstanding. Knowledgeable and dedicated. Thanks Richard. ????
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August 2023 by joanna bopp
Keith was really helpful and so easy to work with. I highly recommend this store when looking for a mattress!
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August 2023 by hannah tucker
The Manager was very kind and helped us find the perfect mattress.
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August 2023 by Mark Lunney
Keith was extremely helpful and a pleasure to deal with throughout the entire process. I highly recommend Keith and The Mattress Outlet.
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July 2023 by Jack Howe
Wow. What a day. I didn’t know mattress shopping could be so easy! Keith was helpful, knowledgeable, patient, and an overall joy to be around. He helped my girlfriend and I navigate the road to a good nights sleep. If you’re looking for a new box spring, mattress, or friend, GIVE KEITH A CALL!!!!
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July 2023 by Logan Boehling
Keith was great. We wanted to walk out with a comfy double mattress. He helped us pick it out and pay, then brought it out to the van for us. All under 20 minutes. And all mattresses are made locally in North Carolina.
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July 2023 by Leslie Simmons
Keith was fantastic and helped me out in minutes! Great mattress at a great price! Excellent customer service
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June 2023 by Carol Shields
Visited Keith today at the mattress outlet! Wonderful to talk very reasonable on rates and prices!! Highly recommend and suggest anyone and everyone to visit his store if looking for the right mattress and respectful service!
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December 2022 by Matthew Carter
Just be careful. Both at point of purchase, which bed did you buy, and at delivery that what you ordered is what you got. I ordered a pillow top and that’s not what I got and Imma tell you- I’m about to go buy a different bed bc this one isn’t what I chose. They deliver what they want to be rid of and expect you not to notice. Either stay away or wait to be mad that they bait and switch.
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September 2022 by Mya Barber
Bought a king mattress along with the set and we were greeted as soon as we walked in. The district manager, Steve and Roy were very pleasant to work with, didn’t feel pressured and we were able to try out different mattresses at our own pace! Got us an deal we couldn’t find anywhere else!
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May 2022 by Fernando Jose
Zach, the regional manager was very nice when I first came here to check out the mattresses available to me and pricing wise.He was very friendly, respectful and professional. He gave me a business card with the information about the mattress I was really interested in.Came back a few weeks later, and everything changed. New store manager and new employees.I decided to purchase the mattress here, the manager had absolutely no clue what he was doing and the employee knew less.He took my payment, and I got a receipt. I scheduled a pickup delivery for the following week...I called before heading my way to pickup the mattress and no answer.I called a few times until the manager answered. He said that his computer system was not working and they could not do anything. I told him that I only thing I had to do was pick it up. No computer interaction was even needed! He still denied for me to pick it up.I could not pick up the mattress that I already paid for, had a receipt of because their system was not working.Came back on Sunday, and after struggling numerous times to get the mattress to my possession, we finally closed the deal.As I thought, no computer access was needed. Just lifting the bed on to the truck.I gave it a two stars because Zach was very nice and a good company role model and because I actually got a mattress.They never return your calls even as promised!
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November 2021 by lebeauster1
I was skeptical because I found it on Craigslist and I forgot to ask for a receipt when I paid for it over the phone. I went into the store to get an eta on delivery. I dealt with Alex and he arranged things to make sure that I would get a mattress that night because I currently had nothing to sleep on. The price is amazing. The product is good. I got a pillowtop queen, it’s comfortable. Nothing compared to a foam mattress but foam is more expensive
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October 2021 by Kirk Russell
No return or exchange policy even if you haven't picked up the mattress yet. Ordered one that was supposed to arrive in 5 days that never came so they offered an upgrade that would arrive later. Just wanted to get my money back at this point but was refused a refund. They also didn't have a box truck available to deliver the mattress. Return policy is only posted on a small sign next to the desk with tiny writing and on the receipt after you've already paid for it. The photo is where they have their return policy posted.
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September 2021 by EJ TV
Alex at Matress Outlet was very professional and helped me find the mattress I was looking for at a good price!! I would definitely go back to see him for any of my mattress needs!!!
