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May 2023 by Lift 1on1
I got solar on my house and mosaic was the bank. Solar company told me there are 2 loans. Low interest for construction, and a high interest for panels. Solar company said pay the loan with the tax credit asap so u don’t have to pay the interest that is deferred for 18 months. So I did. Or thought I did. 18 months later I get a new account number with all the Interest added in. I was confused because I paid the money into the loan. They told me that was for the construction loan, not the panel loan. I said I never received any information to pay off the second loan. So it is impossible for me to have paid it. They admitted on phone which is recorded they never sent me a confirmation email or access to that loan. I wanted to negotiate a payoff there to get rid of the 9k added to bill but they claim they do t negotiate. All banks do by the way. It’s actually the business they are in. Conclusion, this bank is into usury, and taking advantage of the consumer. I asked if this was common for them and they did not answer, didn’t think they would. Calls are recorded. Do not use this bank. If a company uses them for loan, find a new vender. You will live to regret using this bank.
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February 2023 by Mark LaPalme
Horrible companyThey don’t return callsThey align themselves with thievesSomething is very wrong with these peopleStay away
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December 2022 by Lauren Zinn
I've had my account with Mosaic since 2007 and it has been a pleasure ever since. Friendly, professional staff that are always willing to go the extra mile. Highly recommend!
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December 2022 by Betty Knoght
I have questions if you have direct deposit when does it go in your account
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July 2021 by Robert Bates
Great officers and staff make you feel like family!
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July 2021 by Samari Maldonado
(Translated by Google) Excellent bank ???(Original)Excelente banco ???
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November 2020 by Dennis Rodríguez
DISRESPECT TO CUSTOMERS THAT HAPPENED TO BE SENIORS AND RETIRED DISABLE VETERAN. I WAS GETTING CONFIRMED FOR MY SOLAR LOAN, BUT BECAUSE SOMEBODY FROM UNICITY SOLAR WROTE THE DAY OF MY BIRTHDAY WRONG, THEY MAKE A A BIG FUSS ABOUT IT, EVEN AFTER THE DIRECTOS CORROBORATE THE INFORMATION SEND. THEY SEEM TO HAVE A BIG DISCONNECT IN THEIR CHAIN OF COMAND AND THST IS AFFECTING THE POSSIBLE CUSTOMERS, THAT ARE TRYING TO DECIDE IF THEY SHOULD FINANCE THE SOLAR WITH THE, REGARDLESS IF IT IS A GOOD COMPANY OR WAS RECOMENDED BY UNICITY MANAGER. GROUN IS NOT AN EXCUSE FOR INCOMPETENCE OR LACK OF PROFESIONALISM AND RESPECT TOWARDS POSSIBLE CUSTOMERS. I AM NOT IN DYING NEED OF GETTING INTO A DEBT AND UNDER CONTRARY IS DISCOURAGING ME INTO DOING IT. GOOD JOB ON DOING THAT! I MIGHT NOT DO IT AFTER ALL OR WILL DO IT WITH SOMEONE ELSE. KMA!
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October 2020 by Emanuel Perez
I have been working with this Credit Union for the last 5 years. Since day one they make everything easier to me, their mobile app is getting better with every update. They're focused on helping our Harrisonburg community and I really love that.Hope to become an investor in this city using their services and products in the near future.
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March 2020 by Anne Kennedy
Wonderful service, wonderful people!
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March 2020 by Jayne Sweet
Yes!!!!!this credit union is awesome
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October 2019 by Saul Briseno-Arciniega
The best place to bank with in the valley, great tellers, and professional stuff. Highly recommended.
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March 2018 by Shawn Moubry
Very nice staff, very helpful !!
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March 2018 by Jurguen Villanueva
Excellent Service.
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February 2018 by Felicidad De Martinez
Excellent service! Very professional and caring staff. Very customized service to tailor everyones needs. Its like going back home where everyone knows my name.
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December 2017 by Anne Kennedy
Great staff and excellent service. This credit union outpaces big banks in so many ways!
