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November 2023 by Brett P.
James and his team went way beyond to get my vehicle repaired and back on road. Had brake issues and car arrived via tow truck 1-hour before closing time. He and two of his professional team members worked 90 minutes after closing time to get me back on the road. I was from out of town and no hotels were available due to ball game being in town. This business exemplifies what Great Customer Service looks like. Definitely exceeded my expectations and I highly recommend them to everyone. Fair pricing and value for work too.
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August 2023 by Nik
Used to be a decent place. Went to do alignment on my car and 2 replace tires. Was charged $500 at first, then when I asked to break it down they lowered it to $350. Then I checked my car and my steering wheel is still at an angle. They admitted to not doing the alignment and lowered it to $300. $200 for each tire, fine, but $100 for putting on tires? They refused to refund at least $50 for compensation. Crooks with no remorse.Service: Wheel alignment
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August 2023 by Travis Schreiber-May
Absolute joke of an establishment. Made an appointment two days prior for an inspection and to get a tire patched. Dropped car off at 11am, called to inquire about status at 1pm with no answer. Called back at 2:30 and they said they were getting to my vehicle now and would call when it’s done. Fast forward to 4:45 (15 minutes until close) I called and the manager admitted that they never even started on my vehicle. Said if I re-scheduled they’d “cut me a deal”. Told them to lock the keys in the car and I would pickup after work. Went to pick up vehicle, doors were unlocked, somebody could have drove off with it. If you’re looking to get something done in a timely manner, drive in the opposite direction.
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August 2023 by Stephanie Long
I took my Jeep Wrangler (that is garage kept and rarely driven)in for a simple inspection and oil change. I also asked them if they could tell me why my temperature gauge was going in the red. They call me the following week to tell me I need front brakes to pass inspection and a new radiator hose which was causing my gauge was going in the red for a total of 800 and some odd dollars. I told them to slap a rejection sticker on it and I’d pick it up soon. I was still charged over $200 for an oil change and inspection. They FAILED to tell me that there would be a $124 diagnostic fee up front which os dishonest in my opinion. I took it to another shop and gave them a rundown of what happened and my Jeep passed inspection-they said I could use front right break pads but it wouldn’t prevent it from passing. They also clamped my radiator hose for free. They looked over what Precision was charging and couldn’t believe it (even the up charge of non synthetic oil).I feel like chain places such as Precision are why people are scared to have a simple inspection done for fear of crooks trying to make an extra buck. Shame on you.
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August 2023 by Ronnet Passarelli
Friendly staff cleaned fast efficient safety helpful thank you all for fixing my brakes I will definitely be back for an oil change and my inspection in any other vehicle repairs I need
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August 2023 by Thomas G.
Used to be a decent place. Went to do alignment on my car and 2 replace tires. Was charged $500 at first, then when I asked to break it down they lowered it to $350. Then I checked my car and my steering wheel is still at an angle. After confronting them they admitted to not doing the alignment and offered a $50 refund which lowered it to $300. $200 for the new tires, fine, but $100 for putting on tires? They refused to give any compensation. Crooks with no remorse.
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July 2023 by Grace Mulyk
Was driving home from college orientation with my family when our car engine blew up and we had to get our car towed to this location. Heather at the front desk along with Cory, the mechanic working aside her, were able to address our car’s issue and point us to a great dealership to get a new vehicle when we were in a pinch with no other option. we waited there with them for hours and they were very helpful and sweet throughout our stressful situation. although our car was shot and there was nothing we could do, they still helped us to a solution and even offered us to leave our car at their shop over the long weekend until we can come back from NJ to have it towed. They were very helpful, and super thoughtful. Would definitely recommend them to anyone having car issues.Services: Transmission
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April 2023 by Joshua Crabill
Crooks.. Plain and simple. My girlfriend took her vehicle there this week (89 cadillac deville) they charged her $120 for a diagnosis that wasn't accurate. They mentioned that her power steering pump was leaking and that this was causing the serpentine belt to slip. They also said that they couldn't check the alternator until after they fixed the power steering pump. There is absolutely nothing wrong with the power steering pump. And even if there was, you wouldn't have to fix it before checking to see if the alternator was bad or not. If they would have checked the alternator they would've noticed that the clutch pulley wasn't aligned properly and that's what was causing the belt to wear. They were gonna charge her $900 to replace the pump and the serpentine belt.
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March 2023 by William E.
I'm not sure why, but there really isn't a culture of helpfulness there. Scheduling is arbitrary--maybe you schedule an oil change for 2pm on a Tuesday (or whenever). Buddy, you will be waiting FOREVER for them to even get to your vehicle. And then it'll take FOREVER to actually do the service. And then a sullen mechanic who doesn't enjoy people-ing and I'll toss some papers and some keys on the counter without a word. It's fine that a mechanic doesn't particularly want to talk to customers. I get it. Other staff are ostensibly present to handle these human vs shop interactions, but usually they're not. And when they are there, what you'll get is a big helping of "tough luck" or a story about work you need done on your car and scoffing indifference if you refuse. They've repeatedly been unable to help me in a timely manner, and I am not alone. I don't know why these folks don't care... in general... they just seem ornery and apathetic. So. Avoid this place. Unless they undergo a massive transformation. Until then, this place will just make your soul tired.
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March 2023 by Dimple Chalishajar
To the Manager,Lady on the desk cheated me yesterday 2/10/23. I am a customer since 2011. She agreed to match the prize with Groupon for Premium Synthetic oil change which costs $49:00, but after the service she asked me to pay $77:80 with $28:80 extra charges. I requested her a lot but she if I don't pay $77:80 then she will charge me $ 10 more. It's ridiculous. I think precision doesn't know how to respect their old customer. She doesn't care when I told her that I will not come back again.I REQUEST PEOPLE TO THINK TWICE BEFORE YOU GO THE PRECISION AUTO CARE, TO HARRISONBURG, VA 22801.I can post my bill also for the other good people.I give 1 star grad but online it says I gave the Precision 5 star grading. Be careful.I would appreciate Mr Darrel if you can refund the extra money she charged to me...Dimple Chalishajar...Call me if you need any more explanation and the hard time I have faced.My appointment was scheduled at 11:00 am, I was at The Precision at 1:55am, she did not take me in timm11:35, then I requested her and she took me in. This is not the professional attitude. Sir, I just want you to interfere.Service: Oil change
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January 2023 by Waqas S.
I've been coming here for years. They beat all other prices, fast and reliable. I would highly recommend this place.
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December 2022 by Christy Burns
Would never recommend this business to anyone! Made an appointment and stil waited a 1 1/2…. Had a coupon for $40 and still paid $60, and they didn’t do anything the coupon offered!Services: Auto emissions testing
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November 2022 by K G
First time there. Wont go back. Went to save money on oil change bc they had a coupon on site, wound up spending more due to "upcharges". Asked for air in tires, tire light still on despite them saying it was done.
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September 2022 by Jeanette Thompson
I will definitely be using Precision Tune Auto Care for my future needs and I’ll be sharing this place with my children and friends . It’s been a pleasant experience from start to finish because of Heather , she was so pleasant when I called to schedule my appointment and she made me feel like I really mattered to her and the service was speedy and efficient . I’m so thankful I decided to revisit precision Tune and met Heather the service manager and her crew . Thank you for the great Experience ! JeanetteServices: Tire rotations
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September 2022 by Karl Souffrant
I went for state inspection and also to repair my steering wheel that was shaking. I spent $300+ I passed inspection and my steering wheel is still shaking. Why doing inspection if we're still unsafe after inspection?Service: Vehicle safety inspection
