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January 2024 by Margaret
It was really hard for me to think about what kind of dress that I wanted because I'm quite indecisive. I only knew a few things I was looking for specifically, and I know that I can make me a difficult bride to work with.However I was treated with the utmost care by Kim, who went above and beyond to find me dress after dress that met so many expectations until she finally brought me out *the one*. I was overwhelmed with so much emotion, and she made it all feel so special. Now I get to live out my dream wedding in my beautiful, black (and very sparkly), cinderella-esque wedding dress. Thank you Kim, and thank you to the team here. These are truly wonderful people!
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December 2023 by Lisa Harvey
The staff at Isabella Grace was awesome to work with! They listened to my daughter's likes/dislikes and was able to pull several dresses which were exactly what she was looking for! Would highly recommend them!
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October 2023 by Cynthia De la cruz
Awesome place and people!! I went in last minute with my daughter hoping to find a dress for her homecoming that night and they did just that!! From the moment we walked through the door they were very welcoming and helpful!! They took my daughter right under their wing and found her the perfect dress!! Definitely recommend!!
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August 2023 by mackenzie perry
I am just starting my dress search but the girls here were so sweet and helpful. They have me the best experience. Would definitely recommend.
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July 2023 by Paula Edwards
Joy, Thank you for making the experience so easy and for finding the perfect dress. I knew it was mine when I saw you bring it out and before I even tried it on. I cant wait to wear it for the big day. You all are amazing and made me feel so comfortable its not easy for plus size brides put you guys are the best!!
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June 2023 by Meadow Hamilton
I found my wedding dress here, and had a wonderful experience!! Sarah helped me and let me tell you she did a wonderful job on helping me find my dream wedding dress!
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April 2023 by Tiffany Coakley
I was nervous about going to try on wedding gowns, as it's a commitment in itself and I've never done it before, and didn't know what to expect. I had a bit of an idea of what I liked and my stylist, Kim, listened to me and pulled gowns that matched what I was looking for. She was very nice, easy to talk with, and very helpful! Joy was sweet as well. I found my dress and my crew and I had a wonderful time!
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April 2023 by Tiffany Trzicak
I was nervous about going to try on wedding gowns, as it's a commitment in itself and I've never done it before, and didn't know what to expect. I had a bit of an idea of what I liked and my stylist, Kim, listened to me and pulled gowns that matched what I was looking for. She was very nice, easy to talk with, and very helpful! Joy was sweet as well. I found my dress and my crew and I had a wonderful time!
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March 2023 by Rhonda Croy
This is our second year purchasing a dress here. Last year we had a good experience. Today was was amazing. All the sales people and Joy were great. The went above to make my daughter feel important. I highly recommend this store.
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March 2023 by Erin Anderson
I cannot say enough great things about Joy and her staff. They completely listened to my “vision” and were well prepared before I arrived. My consultant was kind and courteous and very knowledgeable. I cannot wait to wear my CUSTOM one of a kind dress basically designed just for me for a fraction of the price that I’d have paid at other shops for an off the rack dress (trust me, I checked) whether you’re local or not it’s worth the trip! I’ll add a photo after my soon to be hubby has seen me in it :)
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March 2023 by Allycia Heath
This review is a long time coming. My mother and I came to Reflections years ago while on a vacation from Alaska to buy a wedding dress. It was kind of a weird situation, I was only 17 years old at the time, and my mother had been diagnosed with a terminal illness. While I was not engaged, she wanted to make sure that I was able to have that memory of picking out a wedding dress with my mother.My mother was afraid that the experience would be more about her than me if we told the truth, so we said I was older and also engaged. Looking back I wish we had told them the truth so that they would know just what this experience meant to us.We showed up without an appointment, but they still let us come in and gave us their full attention. I never felt rushed and was treated as if I had an appointment. Every dress they brought to me was exactly what I had pictured for myself, but the 5th dress was absolutely perfect. They shipped it all the way to Alaska for us and it arrived in perfect condition.4 years after this experience I was able to wear this dress on my wedding day and it was still as perfect as the day I tried it on for the first time. Thankfully my mother was still with us for my wedding, but I never regretted getting my dress early. My mother passed 6 years ago now, and I will always hold a special place in my heart for Isabella Grace by Reflections. I hope one day to be able to take my daughter to pick out her wedding dress here as well. Although I hope that circumstances are different.
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March 2023 by Alyson Cregger
We traveled two hours to get to Harrisonburg to try on dresses. We ended up finishing early at Amanda’s Touch (fantastic experience) and went over to Reflections to just look.When we went in, there was no one to greet us. We waited nearly 15 minutes before anyone came to just ask why we were there. We didn’t have an appointment so we just wanted to see if I could look at the types of dresses they stocked which would help me determine if I needed to make an appointment. No clue who she was, I’m assuming the owner as she was also the person at the Fishersville wedding expo the following day, but we were told we couldn’t even look. We were then told that we could look and try on the sample/discontinued dresses but we couldn’t go back and look at what they stocked. Even after trying to explain that we were 2 hours away and we just wanted to see what was stocked (to avoid wasting hours driving there only to find out the style of dress I like wasn’t stocked) we were still told we couldn’t go back. Instead of getting upset, we decided to look through the sample room… it literally looked like those dresses were from the 80s or 90s with how dated they were.At no point were we offered assistance making an appointment nor were we asked what style of dress we were looking for. The stark contrast in how we were treated here and how we were treated at our prior appointment with Amanda’s touch was noticeable. We watched people at Amanda’s touch walk in without an appointment and be treated significantly better.There is a way to turn away a customer who doesn’t have an appointment and how this shop did it was NOT the way.
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February 2023 by Reagan Hubbard
Place was very unorganized. The staff seemed all over the place. We got there 30mins early and told them we had no problem waiting till our apt time, they made a few comments that it was kind of inconvenient that we were early, even though we said we were fine waiting in the lobby, out of the way. Bride was on a lower budget and we asked if they had a discontinued rack, and they seemed very offended that we wanted to look there, and when we (the family with the bride) suggested dresses from the discontinued rack (even ones the bride wanted to try) she was very rude about it and said the bride was too big for the dresses (the dresses were in her size). While the bride was in the dressing room waiting for the staff to pick out dresses, she over heard the staff saying they wanted to make the sale because "it would look good to their boss" and she was going to push the bride towards a dress even if it wasn't one the bride loved. When the bride had a dress on, she made a comment in front of all the family and the bride that she was chubby, and they didn't have many sample dresses that would fit her (shes a size 14, which i think is a very average size). When done with the apt, and walking to the lobby to discuss 2 different dresses that might work, two staff members said 2 very different things about the price of the dresses, and proceeded to argue/aggressively discuss the difference in front of the bride and family. We were so confused about pricing of the dresses when we left. Bride was disappointed with experience, comments made, and was very uncomfortable with how the staff acted.
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September 2022 by annabella
Came here with one of my best friends and the workers were judgemental and rude. They kept making remarks about her weight and continuously fat shamed her. Would not come again
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August 2022 by Krissy Small
Took my to be daughter here today to find a wedding dress. We were not disappointed. The staff was incredible, and worked with us every step of the way. I also got to try on a dress. They staff is the best.
