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November 2023 by Stephen Sherman
I have loved working with route 11. Now all my coworkers and myself go here along with taking our fleet vehicles for work. The pricing is fair, especially compared to a dealer, but more importantly they give you an honest assessment of what you need and are not pushy about getting things done. Customer service is absolutely wonderful as well.Services: Transmission
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November 2023 by Tricia Cummings
We have been taking our cars to Route 11 for over a year now, we have FINALLY found our go-to mechanics. They never disappoint. We are very pleased with their commitment to customer satisfaction and quality of work.Additionally, everyone I have ever talked to is always friendly, both in person and on the phone.Services: Steering & suspension repair
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October 2023 by Ariana McDonough
The best mechanic! They were very informative and helped me decide what needed most priority to help save money. While waiting for my car they also offered me a free rental car to drive around and get the things I needed to get done. You gotta check it out! Good prices and good service!
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October 2023 by Kenneth Morris
I've worked on my own vehicles for close to 30 years. I just couldn't figure out what was wrong with my truck, it would only start if the temperaturewas above70.. It took two techs nearly a month to trace down a bad wire in the loom, it now runs great. The bill was almost 2k, but they put in a lot of time on something I couldn't run down. It runs great.Service: Electrical repair
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October 2023 by Griff A
Great service, super honest and very friendly. I was lucky to find this shop when I moved to the area a few years ago and I've trusted them with 3 different vehicles. Extremely fair pricing as well
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October 2023 by Brooke Pettrey
This place is amazing. The inspection was due and I called around everywhere and everyone told me they were booked and couldn’t see me til next week, and some were booked all the way until October! Route 11 got me in the next day and fixed a small problem with the horn AT NO EXTRA COST. I’m so grateful for them and I’d definitely be a repeat customer.Service: Vehicle Inspection
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August 2023 by Jeff Jeffers
On a road trip and wanted an inspection done. They got us in FAST AND WITH NO APPOINTMENT and gave me no hassles with the inspection either. Would use them for sure for more work if I lived closer!!! Maybe I will one day!!! 10 stars!!Services: Auto engine diagnostic
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August 2023 by Gerardo
I recently had the pleasure of visiting Route 11 Automotive Repair for my vehicle inspection, and I must say, it was an outstanding experience from start to finish. As a first-time customer, I was absolutely blown away by the level of service and professionalism displayed by the team.From the moment I stepped into the shop, I was greeted warmly by the staff. Their polite and friendly demeanor immediately put me at ease, making me feel confident that my vehicle was in good hands. The waiting area was comfortable and well-maintained, making the entire experience pleasant and stress-free.What impressed me the most was the way they took the time to explain in detail the issues that caused my inspection to fail. Their transparent and honest approach gave me a clear understanding of what needed to be addressed, which made me feel like I was making informed decisions about my vehicle.Not only did they identify the problems, but they also provided me with an incredibly reasonable price for the necessary repairs. It's refreshing to find an automotive repair shop that doesn't try to overcharge or push unnecessary services. Their focus on customer satisfaction is truly commendable.I can't stress enough how satisfied I am with Route 11 Automotive Repair's services. Their expertise, coupled with their exceptional customer care, has earned my trust and loyalty. I have no hesitation in highly recommending this place to anyone in need of automotive repairs or inspections.Without a doubt, I will be returning to Route 11 Automotive Repair for any future automotive-related needs. It's rare to come across a business that values its customers as much as this one does, and I am grateful to have found them.Service: Vehicle Inspection
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August 2023 by Dick Higgins
I took my car in to Route 11 Automotive Repair to look at a right rear tire that had a slow leak. It turns out that the tire was fine, but the tire pressure monitoring system on that wheel had gone bad and was the source of the leak. Which is really funny if you think about it. They diagnosed the problem and replaced the defective part while I waited, and at a very reasonable price. Every single person I spoke to was friendly, helpful, and professional, and I could not be happier with the service I received.As a matter of fact, just two days later my wife's car needed an oil change before a long work trip she had scheduled, and Route 11 was able to fit me in on very short notice. Thanks so much for your help.
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August 2023 by Tara Moats
Today was my first-time visiting Route 11 Automotive. From the moment I arrived, I was greeted with warm smiles, and it helped ease some of the stress I was feeling. My inspection did not take very long, and they let me know what needed to be fixed at a very reasonable price. I will recommend everyone to come here for their vehicle needs and I will be coming here the next time I am in need of service.
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August 2023 by Justin
Called the place for the first time and they instantly helped me out with my situation. felt comfortable! was concerned about my caliber and the mechanic technician offered me to look at the situation with me in the garage! he got it done quickly for a great price!
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August 2023 by Nathaniel Barrow
I am in Harrisonburg for a wedding and experiencing issues with what I thought was my transmission. They agreed to look at my navigator on short notice. Their tech took it for a test drive and did diagnostics, it turned out the problem was with the differential. They assured me the problem was not as bad asI feared. The vehicle was safe and to take care of it when I get home. They did not charge me for their service. I highly recommend this team and company for your repairs.Service: Transmission
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August 2023 by Camryn Harris
Frustrating experience. Brought my vehicle here to get the AC fixed. They claimed they diagnosed and fixed the issue within a few hours. I was charged $150. Brought my vehicle back less than a week later because the AC was having the same issue. They claimed AGAIN that they found the real issue and were able to fix it within a few hours. They charged me another $80. Brought my vehicle back for a third time within 2 weeks, because the issue with the AC was still not fixed. Left my car with them over night and they claimed again that they had a re-diagnosis and wanted me to pay an additional $300 to fix the issue. My frustration is, why did I pay over $200 for them to “diagnose and fix” an issue, that did not fix my AC? When I inquired about this, I was blamed for not “allowing” them the proper time to diagnose my vehicle. But I was not asked to leave my vehicle with them overnight until I brought it back the third time. I was told twice that the issue was diagnosed and fixed. So now I’ve spent over $200, spent hours of unnecessary time waiting, and I still have a broken AC unit. Definitely feels like they took advantage of a young woman.
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July 2023 by John M.
Was given a quote for multiple tasks for my car with a variable hourly rate. $106 / hr for one job and $136 /hr for another because "it takes longer. ". The whole point of things like the Mitchell guide is that you establish your hourly rate and the job takes X hours on average so you charge based on that. A skilled tech can do it faster but still charges X. A slower tech may take twice as long but still only charges X, thus not making as much per hour of time spent. Their work may be good, but their system for charging per job is not consistent with the industry.
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July 2023 by davis blanchard
Traveling from Maine to South Carolina and stopped for the night in Harrisonburg. Realized I had no lights on my RV. Took it to Rt 11 Automotive and they dropped what they were doing to diagnose and fix the problem. Can't thank you enough for your awesome service. Not many left that would help a traveler in distress. Thanks again.Davis and Kathy
