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September 2022 by Pete M.
I attempted to contact this store and they would not pick up or return messages. I would not recommend spending your hard earned money here based on their subpar customer service.
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June 2022 by Paige Cleaver
If you plan to purchase anything from this location or sleep number in general make sure you ask every question, read everything they give you, and verify with them.I purchased a mattress with a adjustable base and mattress protector in March 2022. It’s basically a glorified over priced air mattress. After my 30 day trail I called to return. I was then informed by sleep number customer service that the adjustable base is non-returnable. There would also be a $250 restocking fee for the mattress. I received free delivery and setup. I was never informed of the base not being returnable. I was able to get sleep number to take both the mattress and base back. I still owe $500 for restocking. I never received a mattress protector, it was marked as picked up in store. At the end of the day, when the products are returned, they are not donated. The mattresses are burned.I will never recommend any friends, family, or acquaintances to SleepNumber:
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September 2021 by AH
Sales people at the store were good. But the delivery is big mess . The delivery Appointment cancel 2 times with out a notice.
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June 2021 by Phillip Moyers
Nice sell people. Great bed. there not cheap but worth it.
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January 2021 by Debra Wise
We love our bed. Derrick and Eric were very helpful with the purchase and the delivery. I would recommend this store.
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December 2020 by Afram
Sales people at the store were good. But the delivery is big mess . The delivery Appointment cancel 2 times with out a notice.
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May 2020 by Briana Ariel Green
My husband and I were just in the area for the weekend and decided to stop by to test out the beds. Eric was phenomenal! He took his time explaining every function, provided his personal experience and was very honest. He even followed up weeks later to make sure we were set up correctly. I would advise anyone who is interested to go to the harrisonburg location and ask for Eric!
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December 2019 by cathy rec
Sales team are great.
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November 2019 by Elizabeth Green
This Store is Next door to PotBelly's on E. Market Street.
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October 2019 by Nino Brown
great beds. Helps my back.
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September 2019 by Brian H.
Take everything that these people tell you with a grain of salt. As with dishonest used car salesmen, you need question anything they say. On top of that, when you have an issue with your purchase, like we did. Sleep Numbers customer service is the worst ! A bunch of apologies and talking in circles ! Absolutely no accountability for their mistakes ! Be prepared for a 30 day wait for any service appointment, even when it is their mistakes !
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June 2019 by Amanda Lawson
Great service. Great beds. Go see them. It is so worth it.
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April 2019 by ANTHONY HULL
Do not buy a sleep number me and my wife got the p5 mattress and it is worse than sleeping on a cheap air bed from Walmart. We ended up paying 200 for them to deliver it and we just called to return it and we are being charged another 200 for them to pick up the 1500 dollar bed so we end up paying a 3rd of the mattress for something we are not happy with the 100 night trail is bs if your not 100% for you'll be happy with it dont buy it!!! We was unaware and miss lead of the 200 dollar fee for them to pick it up and we agruged with there customer service for nothing to be down was transferred 3 times finally got to talk to the corporate case manager and he was nasty and kept raising his voice. Please save the money and headache and go somewhere else
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February 2019 by Herman Wells
My wife and I have mostly been dissatisfied with mattresses purchased on line or at a standard mattress store. We decided to check out the Sleep Number mattress set and we are so glad we did. Between Derrick and Adam our sleep number bed was delivered on time and more than meets our expectations. Very happy with these guys. Derrick was our sales person and he took very good care of us. We were not rushed or pressured in any way. But, once you lay on one of these, they almost sell themselves. After we purchased our bed, a delivery was scheduled for a day of our choosing. It takes a few weeks as the beds are made on demand in America. We received an email and were communicated with consistently during the entire process. 24 hours before our delivery we received a phone call and we also received a phone call when the truck was about 30 minutes out. Our bed was set up in our home with a thorough explanation of how the bed works. Derrick even checked in with us the day after our bed was delivered. It has only been a few days but we are very happy with our bed. I am really happy with Derrick. Customer service in the name of the game at this location. So, if you are looking for a Sleep Number bed, this is place to go.
