-
February 2024 by Shivonne DePugh
Isaac sold me a new cell phone. Very personable, knowledgeable about products. I would purchase again.
-
October 2023 by Hawleri
One of manager who’s name John, in this location is rude unprofessional. He has attitude! The way he communicated with me as a customer is terrible. He is a shame for T-mobile. Based on my personal experience, this unprofessional manager is awful and shame on him. I feel bad for his employees.At this location I recommend Payton.
-
October 2023 by Brandon Lam
Awesome customer service, helped me with all my problems and transfers of my photos and videos. Went over to satisfy to help me. Thank you all ☺️
-
October 2023 by Sabir Haji
Very pure costumer service they don’t know what they doing been waiting for 1.5 hours in the lobby to get help that’s on 10-01 2023 , and two more people who come after us they get called be for us
-
August 2023 by Joshua Gordon
I was on a Pokémon adventure in Harrisonburg Virginia on Burgess Road and needed a mobile hotspot to connect my Nintendo Switch and Pokémon Go to for my future adventures. I made a pitstop at T-Mobile to inquire about these. I was greeted at the door by Katie, who was eager to help me become a Pokémon Master. She lead me to the mobile hotspot display and assisted me in determining which hotspot will guarantee my success on this task. Once purchased and activated, Katie went the extra mile to ensure I was able to catch that next Pokémon! Definitely recommending others to come here and I hope to stop by again on my future adventures!
-
August 2023 by David Huot
We were looking for simcard for traveling, customer services was Great, they give us great deal. Fast and pleasant services. Thanks!
-
August 2023 by vladimir shokov
Just switched to t-mobileI highly recommend it. They have great customer service, great prices. The workers are very friendly and helpful
-
August 2023 by Ilya Shokov
We moved the whole family, and buisness to T-mobile today, we were really impressed by hiw friendly and helpful the staff was. I highly recommend ?
-
July 2023 by Diego Ramirez
There is not enough personal, every trip was over one hour waiting. Tmobil customer service used to be much much better in the past
-
July 2023 by Pamela Drake
Just switched to TMobile from Verizon and got two new phones. The person who assisted us did not wait for all the files/apps to transfer from our old phones and he forgot to tell us that we would not have our phones working for 24 hours. We cannot work, check out finances, etc., because we are stuck with phones with temporary phone numbers -- not our phone numbers that were supposed to transfer over. We could not make or receive phone calls on the temp numbers for at least 6 hours after leaving the store. Calling the store was not helpful (they said that they could not do anything) and calling TMobile tech just let us know it could be 24 hours. Worried that we made a mistake switching from Verizon to TMobile.
-
July 2023 by Lorie Brown
Came in on Saturday evening at 7 pm we was going to upgrade 4 phones the representative we had was not very helpful she was more worried about whoever was calling her on her private phone because it was getting close to closing time and she still had customers and there was more coming in that was the conversation she had with who ever was calling her. There was a phone my husband was wanting to look at she told him that she couldn't unlock it from the stand that it was on he wanted to hold it and look at it before we paid that much money for a new phone but she wasn't willing to help so at that point we just decided to upgrade 2 of the phones because it was our grandchildren birthday and we was getting them iPhones she didn't ask if we was trading any phones in or anything she just wanted to get them activated get us out of there. We ended up having to call customer service because one of the phones still wasnt set up correctly and they also informed me that we could have turned in the old phones for a rebate off the iPhone cost. We will take our business to a different store to upgrade the other 2 phones.
-
March 2023 by Anna Aldieny
Josh, the manager and his expert associate, Diana were absolutely incredible! My father and I had an issue with 5 phones. They both stayed an entire hour past closing time just to resolve and help us. Hard to find smart, professional and kind service nowadays. But this was 5 stars. Thank you josh and Diana
-
March 2023 by Gabriel Agha
I was greeted promptly and enthusiastically. My issue was resolved quickly and everyone was super friendly. Great job to everyone at this location!
-
March 2023 by Larry Harlow
Worst customer service from Aaron. Had issues with phones, went to location to resolve it with text messages from T-Mobile and was told it was our Xfinity wifi causing our issues.
-
February 2023 by Ailem Rosales
Me & My Family Got 2 upgrade & a new line & Tes was our customer rep person OMGGG !!! He the best I wouldn’t go to no other t-mobile store in Town or out of town ! Go see Tes..
