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February 2024 by Brett Isernhagen
I didn't catch her name, but the lady running the shop was so incredibly kind and helpful. We ran into a few bumps in the moving process, but she was able to get us sorted with the additional time and equipment we needed, and even offered some expert advice. She certainly went above and beyond. I don't want to move again anytime soon, but if I needed to, I'd go back to this Uhaul location in a heartbeat.
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January 2024 by Joseph Harrington
The lady who works up front is amazing. When I showed up to pick up my moving truck, she asked “will you need a ramp for what you’re doing? Because the truck you chose doesn’t have one.” She saved me an entire wasted day, because I absolutely needed a ramp. Then when I needed the dolly for a bit longer than my reservation and called to tell her I’d pay for an extra day, she said not to worry about it. I’ve rented from them once before and the experience was similar. I look forward to renting from them in the future!
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January 2024 by alvin criss
Great customer service
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June 2023 by Cecelia Canfield
When I got there for my reservation all systems were down. The lady had to call someone to check me in. She charged me insurance without saying or asking. Then charged me for 50 miles without asking. I didn’t approve or authorize any charges or confirm anything. I didn’t even know I was charged extra until I was handed the keys and then looked at receipt emailed to me. So it was too late to even edit the charges. The whole inside looks run down as well. And the cargo van is terrible. Makes sounds when turning wheel and sounds when driving. Also smelled weird from when I first got in it and still does. I’ve rented from multiple U-Haul locations and never had any of this occur. Will never come back and don’t recommend to anyone.
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June 2023 by CJ Canfield
When I got there for my reservation all systems were down. The lady had to call someone to check me in. She charged me insurance without saying or asking. Then charged me for 50 miles without asking. I didn’t approve or authorize any charges or confirm anything. I didn’t even know I was charged extra until I was handed the keys and then looked at receipt emailed to me. So it was too late to even edit the charges. The whole inside looks run down as well. And the cargo van is terrible. Makes sounds when turning wheel and sounds when driving. Also smelled weird from when I first got in it and still does. I’ve rented from multiple U-Haul locations and never had any of this occur. Will never come back and don’t recommend to anyone.
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June 2023 by Misty Hodges
Excellent experience with the location. Staff was very friendly and gave me all the info I needed. Pickup was quick and the truck was clean and drove well. I used the mobile app for after hours return and it was very simple.
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May 2023 by Jason LaRue
Very kind and helpful staff. Found a truck I needed for the day and it all worked out perfectly.
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May 2023 by Tiffany Mullins
I don't have any experience there, but I know someone that does, they it's not bad at, reasonable prices... ?
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February 2023 by Zach Zupan
WARNING: DO NOT RENT OR DROP OFF TRUCKS FROM THIS LOCATION - They LIE about check in times and MILAGE DRIVENI rented a uhaul moving truck from Blue Mountain Group Inc, 21615 Cascades Pkwy, Sterling, VA 20166, with the drop off location of O'Hanlon Service and Repair and Uhaul Dealer in Harrisonburg, Virginia. The approximate distance between the two locations is ONLY 123 miles. I checked the truck out in Sterling, Virginia on 1/28 at 9:23 am, and checked the truck back into O'Hanlon's on 1/28 at 3:23 PM.O'Hanlon's did not check my truck in officially until the next day, 1/29 at 10:46 AM. They then accused my of driving a total of 526.1 miles, which is significantly more than the amount I had actually driven. The critical part of this, what I would describe as a SCAM, is that I have no way to actually fight against it as they extended my liability window of my truck by nearly 24 hours without due reason.I was given ZERO documentation or check in process upon returning the truck, and I do not know what was done during the time that the truck was in their possession but still technically under my liability, they could have even driven the extra milage themselves!According to the milage they are accusing me of having driven, I would have had to go nearly 86 MPH with the truck for the entire 6 hours I had it nearly without stopping, despite the distance between the two locations being only 120ish miles away.The clerk at O'Hanlon's named Deborah was openly hostile, not willing to discuss these statistics that frankly made no sense, and was aggressive and rude. She is one of the worst people I have ever had to deal with in customer support. Deborah is a disgusting, awful rat of a person and I will be telling everyone I know to never rent from this awful location again.
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November 2022 by Stacy Renee
The girl that worked this morning when we picked up our trailer was very helpful very sweet it made it a very pleasant task that we had to Deal with.
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July 2022 by Dark Vctry
I have never given a negative review on any place yet, until now. This old lady at the desk is the most rude and disgusting person i have ever dealt with. Honestly, I dont even know why she gets out of bed in the morning, she is so miserable. If I would have known, I would have gone to another u-haul miles away to avoid her. She may be old, but her maturity and self entitlement is on par with a child. I will NEVER go to this u-haul again, avoid it if you want to steer clear of negative energy for the rest of your day.
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April 2022 by Cassandra Shenk
Easy transaction, very pleasant employees and very helpful.
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December 2021 by Anthony Robinson
Very good service. Highly recommend.
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November 2021 by absolute recycling
One of the worst human beings I've ever met works there she is rude and hateful and very sarcastic. She got upset about the mask when I put the mask on she was still upset and refused to rent because of the middle initial on my credit card. And then tells me she's sorry that I went to U-Hauls that didn't follow policy ... Ridiculous
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November 2021 by Adam Cam
There is no way anyone can deal with the people working here I highly recommend you don’t waste your time and go els where. Extremely rude old lady. they never have moving trucks ready. I’m 100% sure that 99% of the good reviews are the workers and company it self all the bad reviews are actually the customers. This is the one 2225 S Main St Harrisonburg VA 22801. 3:30pm
