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March 2024 by Amber O.
Horrible, rude, unskilled, unclean, "veterinary hospital." My experience (as well as my dogs) was the worst we've ever had. Upon check in, the staff member Stephanie was extremely rude, snarky, and unprofessional at the front desk... Stephanie tried to lecture me about vaccinations and insulted me. She used vulgar language to another employee while I was filling out paperwork. When I arrived to pick up my dog, I was required to pay before seeing her. Needless to say, I think I could have done a better job with scissors myself! My dog still has PTSD from this place as do I from seeing her haircut. We will never be back here again.
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June 2023 by E G.
We had an very nice boarding experience last weekend. The staff there, Kaitlyn and Callie, when we picked the dogs (8 years and 13 years old) up, were great! Callie gave us lots of information on how the dogs behaved while they were there. She complimented them and even paid special attention to the 13 year old to be sure he ate his supplements. Thank you so much for your great care. If we are down that way again, we will be sure to board with you. Best regards, E. G.
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November 2021 by Google user
It was supper expensive for 1 shot
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May 2021 by Jami T.
I started taking my dog here for grooming, and I have not been pleased with my interactions with the groomer. It felt like a very unprofessional experience.
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March 2021 by Gaming with popimnew12
It was supper expensive for 1 shot
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May 2020 by Jannelle H.
I got my beautiful Shih Tzu groomed here. He came out looking like a stray mut! I have never seen such a bad hair cut on a dog. I was so upset. As soon as I got I scheduled to have his hair fixed at another groomer.
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October 2019 by Potato Smasher
They take fantastic care of your pets. I wouldn't recommend any other vet office for your fur babies. The kennel tech is gorgeous as well.
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August 2019 by johnny jinx
They take fantastic care of your pets. I wouldn't recommend any other vet office for your fur babies. The kennel tech is gorgeous as well.
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September 2018 by Shannon C.
Their website is misleading and false - it states that they see exotic pets. We had an emergency situation with our guinea pig and called for an appointment. We were told they don't see guinea pigs (even though the website states they do), and had to take the guinea pig to a vet in Fishersville.
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May 2018 by Kearstin K.
I went to Valley Vets the other day and I was beyond shocked and disturbed at the lack of professionalism I witnessed. The receptionist was checking out a pet and speaking with their owner when her coworker (a vet assistant, I think) started verbally harassing her while she was helping a customer. Not only was she speaking to her in a very derogatory way, she also used profanity (the F word & the R word- which was especially offensive and upsetting) towards her. The receptionist was visibly upset and I wish I had intervened on her behalf. I don't know any behavior or mistake that would warrant that kind of reaction. I've used Valley Vets to board my dog before, but I won't return knowing they allow their employees to treat each other like this.
