Wells Fargo Bank in Harrisonburg offers personalized attention to help support financial goals, alongside self-service banking tools. Customers report that some staff are extremely helpful, polite, and able to resolve very hard tasks, making them a big reason to bank there. The service from certain employees is described as absolutely amazing and the utmost service one can get. However, significant frustrations exist with the ATM services. Multiple reviews state the ATM is literally always down, especially after business hours, with repeated issues with the server or ATM system. Customers report being stuck and unable to deposit money because the only single ATM is down and closed. Furthermore, there are problems with account management, including unsolicited new accounts being opened and a confusing excess of new ATM cards being sent, which causes fear that an account could be compromised. Some customers also report issues with messaging through the bank app no longer coming through.
Christina and her staff are so helpful. They can answer any in all questions if they don’t know the answer they get you the answer. This is a great branch. I love doing business with these guys Christina and Rebecca. They’re all great. I appreciate their service..
November 2024
Great and professional service. Irina Ashurova was courteous and professional. She tried to make sure everything was in order. 5 star for her service.
October 2024
Mrs. Chris & Mr. Chris were two of the best and most helpful people. I came in with a very hard task and they did everything they could to help me and made it all workout and happen. Both were very polite and helpful. Thank you to the both of them. Wish them the best. Would recommend banking here just by the two of them.
