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January 2024 by Ebony A.
Pretty decent truck stop. The showers are clean and the water gets hot with great pressure. The only thing is it's not a very big parking lot. Other than that it's fine.
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December 2023 by Elyza P.
If you need gas or to potty for sure don't go here. i wish i could give this place negative stars. We went to 3 different pumps and not a single one worked and only AFTER DOING ALL THAT I walk up to the door to get me a coffee and to use the bathroom, well we can't bc the bathrooms aren't working BUT HEY THEYLL BE GETTING PORTAPOTTIES SOON FOR THIS BEAUTIFUL OUTSIDE SHITTING WEATHER!! we didn't even get to meet grayson and see if they had any cheese pizza
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November 2023 by Arthur P.
I went to this location for gas coming from visiting a college with my daughter. I tried to purchase gas at the pump with my card. At first the pump requested for me to put in my pin, which I did, then it asked for my ZIP Code. Then it said "See cashier." So as I was heading inside, I noticed another car pulled up at the same time I did, and they proceeded to use their card at the pump, and pump gas without incident. When I got inside to the cashier, I asked him what gives? He flat out told me "We don't trust your kind around here, so we request You to come to the counter." Needless to say I did not purchase anything from this place. I am in African-American who was simply trying to purchase gas at the pump, but this cashier felt it was necessary for me to come inside to use my card instead of using the card at the pump as everyone else did. I could not believe the cashier was bold enough to say that to my face. No one should shop here at all!
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October 2023 by Destiny G.
The employees are so lazy. Especially Grayson. They don't want to check restrooms, fuel aisles, or anything. Grayson is a real tool-bag. We literally go to a pilot/flying J everyday. Grayson said they don't sale whole cheese pizzas. How is it that every other Pilot/Flying J will make one but not this one. Common sense says if they sell pizzas at all then they can make a whole cheese pizza because the base of every pizza in the goddamn store is cheese. Grayson is just a lazy little fellow with no common sense or concern for customer satisfaction. Zero stars for that zero.
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September 2022 by Maddie D.
Worst pilot gas and employees do not check bathrooms or care about gas pumps working properly
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May 2022 by Simmons F.
This location is very big. It's also very clean and the bathrooms don't wreak of urine. The staff is friendly as well.
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May 2022 by Sandra L.
This Pilot is located right off the highway and east to access. Plenty of parking for semi trucks and cars alike. The inside was very clean including the restrooms. The cashier was very friendly. You can't ask for much more when traveling
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October 2021 by Mike B.
I'll start by saying I grew up in Knoxville, TN (where Pilot is HQ is located) and have been a Pilot customer for well over 40 years. I actively seek out Pilot locations via their mobile app while traveling. Not sure I'll be back after the experience at this location. Stopped here to fuel while traveling home from the DC area. I swiped my card as usual, entered my rewards info and proceeded to fuel. I purchased $33.08 in gas. When I finished fueling my phone buzzed with a notification from my bank about a charge of $151 to Pilot. I was shocked! I checked my transactions and sure enough there were 2 charges - the $33.08 in fuel and $151. I immediately went inside to speak to a manager. The person I spoke to told me it was normal - they put a hold on my card and it would be returned the following morning. I told him that had NEVER happened to me before at Pilot (or any other gas station), and he just shrugged and said it was normal. I was outraged! I'll note that I fueled at 2 other Pilot locations on my drive up to DC, and this did not happen at either of those. It has never happen, and I have been fueling at Pilots for years. I emailed Pilot's corporate office to complain and an awaiting a reply. This has made me question whether I'll ever use Pilot again. I know I will NOT be back to this location!
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August 2021 by Bruce K.
Located not far from the highway and mostly easy to access. I found this convenience store and gas station to be a great stop to refuel the car, visit the restroom and pick up some drinks for the road. The station includes a Subway if that's something you enjoy and a selection of Dunkin Donuts donuts and coffees. It is not a full DD location. Gas pump area was wide with a high roof. Squeegee worked well as did the receipt printer. [Review 15621 overall - 1352 in Virginia - 1125 of 2021.]
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May 2021 by Neil L.
I just read this morning how your location has been assisting the family from Colorado who have been stranded due to their bus breaking down with limited money to repair it for now. So very kind of your team to do that. I will stop in for fuel and more every chance I get to come to Harrisonburg.
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August 2020 by Amy C.
False advertising! Update for gas price Today, says $1.85. Went a bit out of our way to get the best price, and when we got here, the price was $2.09! That's a BIG difference! BUYER BEWARE!
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February 2020 by Shanna Z.
Worst staff attitude I have ever encountered. Toenails and dirty towels in a shower that was deemed "clean". When I got into a different shower I was walked in on! By. A. Stranger. I was mortified. The lady offered an apology. Awful.
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June 2019 by Professore P.
I have to thank this Pilot location and their phenomenal powerhouse of a manager - Cricket. The way she solves problems and leaves customers satisfied is nothing short of phenomenal. Pilot, you have a new customer
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January 2019 by Garrett O.
Quick place to stop. Very convenient. 4 stars because they know that it is like the only thing out in h middle of no-where so they up charge some of the most basic products they sale, but ehh, their choice to do so. Bathroom was really clean when I went, then again it was like 3 or 4 am.
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August 2018 by Kate B.
A traffic jam on the freeway brought me to Pilot. Well... plus the need to use the bathroom. Being the expert public restroom user that I am, I drove past one of Pilot's competitors since their gas station looked older, which generally means outdated bathrooms, and headed to Pilot. Entering the store, it smelled of tasty food and the aisles were well-stocked and clean. I breathed a sigh of relief when I entered the women's restroom. It was clean!!! Thank you, Pilot, for coming to the rescue! Unfortunately, they were out of cheese pizza so I cannot speak of the quality of their pizza. They only had pepperoni and sausage pizzas in stock.
