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January 2024 by Marc Ludwig
I have had waste management service for almost 5 years now.Over the last 5 years they have gone completely down hill.I have more missed pickups, trucks turning around in my personal driveway ruining my grass and driveway, and the cost has nearly doubled in the last 3 years.They were never willing to work with me and every time I had an issue. It seems they can never solve the issue over the chat and always provide a 877 number. If you call that you will be on hold for 1.5 hours each time...This place is trash... literally!I have switched to a local disposal company and am Much happier.
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January 2024 by Jason Voigt
Avoid at all cost! Missed pick ups with false claims that my container was not out. Most recent incident this weekend 12/30 Container out on Thursday night12/28, Pick up is Friday12/29(no delay due to holiday) and no one came. Saturday 12/30 Container still siting by the side of the road. When I check my pick up status on the website it states that my container was not out for pick up. Container has been out since Thursday night. Since no Truck came by my house how can they claim that no container was out? This is not the first time this has happened. Very Very Very unhappy with the service.
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December 2023 by Camryn Deem
DO NOT USE THIS SERVICE. They were fine initially but we cancelled service with them at the beginning of November. They want to charge $97 to pick up their trash cans. They will not allow you to drop them off anywhere. They were supposed to pick them up on Nov. 7th. They rescheduled the pick up several times without telling us and we would have to call them to ask why they didn't pick them up. Apparently they think we have nothing better to do than to drag trash cans up and down our driveway. They did (after several complaint calls from us) start posting notices on our account about the pick ups being moved but we had to keep checking our account. The last scheduled pick up was on Nov. 30th. They still didn't pick up the cans and there have been no new notices on our account about when they will be picking them up. It is now Dec. 28th and we have received a bill for the $97 and the trash cans are still in my drive way. Horrible, horrible company. If I could give them less than 1 star I would.
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December 2023 by Jared Martin
The weekly service was wonderful and I never had any issues. The price was incredibly affordable and we were happy with our services. Unfortunately, WM dropped our area so myself and several neighbors accounts were closed. When our services were stopped, we had less than 48 hours notice from the time an email arrived advising services were being terminated, from the time WM took their bin and left. WM advised the city was taking over services, which turned out to be wrong, so this left many of us scrambling for new services since proper notice was not given by WM.
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November 2023 by Tammy Wood
I switched a little over a year ago from Republic Services to Waste Management and I am amazed at the difference in customer service and price. We were told to switch sooner but Republic made it very difficult to leave, representatives were rude or did not return calls and finally we just had to give them a date that we were done and NO MORE. They increased the monthly rate also at the end of our contract. I'm saving $150.00 / month now by having Waste Management as our dumpster service and the representatives are very friendly and helpful. God Bless Waste Management!
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November 2023 by Maya Kartseva
We love having Waste Management as our reliable partner in keeping our property neat and clean. Thanks for all you do!
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November 2023 by Bradley Mckenzie
Terrible customer service. No one locally will call me back. And when I call someone I get a representative from out of state. They have no idea what I’m talking about. All they can do is put it in my “notes”
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November 2023 by Donald Tucker
I’m sorry to say this I don’t like putting up a bad review but I’m tired of being lied to they didn’t come on Tuesday morning to get morning like they were supposed to so I called them and they told me that the truck was here well my garbage is still in the can so he didn’t come then they told me on the phone that they were coming to get it Wednesday sometime and that never happened and I just payed for another month of service and I’m sorry to say it’s not worth it I’m a senior citizen and disabled veteran and this isn’t right so I don’t think I would recommend them to anybody I don’t know why they lied to me but I don’t like it so I think they need to give my money back and still get the garbage they said they already got which was a lie
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October 2023 by Bob Coakley
Been with them for over 30 years
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October 2023 by Sandra Irby
The driver still leaves our trashcan in the street where it may be hit by a car. I have reported this before. Today is 10/26/2023. I'm reporting this again. Please stop leaving the can in the road after you empty it. Please!Sandra Irby.
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October 2023 by Melissa Cave
Our driver is always on time every week and does an awesome job.Service: Trash removal & disposal
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October 2023 by Chad Johns
Worst company on earth. Wish GreenEarth was still the company. Do yourself a favor and call Bobby's Trash Service instead.Service: Trash removal & disposal
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September 2023 by Felipe Cabrera
Excellent jobService: Trash removal & disposal
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September 2023 by Barbara Coakley
Very happy with my service.Service: Trash removal & disposal
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September 2023 by Kevin Holcombe
Worst customer service experience of my life. I’ve been trying to get them to pick up their trashcan for three weeks since I moved. I have spent hours on the telephone requesting callbacks. No one calls me back and no one can help me. The trash cans are now sitting on my previous landlord’s property, and they refuse to come pick them up. I have no idea what the problem is. I’m at a loss as to how to get any help. **UPDATE** After this review, they came and picked up the trashcan. They also did not charge me the original $75 they were going to charge for pickup.Service: Hazardous waste removal & disposal
