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March 2024 by Jeff Gibbs
Poor communication by The Other Moving Company Management. Supposed to have furniture assembled shortly after delivery. It has been a week now and our China Cabinet has yet to be assembled making it impossible to use our Dinning Room as well as put stuff away
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December 2023 by mthomp1980
Horrible experience, I consulted with a sales person Bill Kibik and coordinator Lawrence Farmer prior to my move and everything that I paid for and discussed wasn’t executed by the moving staff… it was extremely stressful and disappointing to have to supervise my movers so much. If you are looking for a long haul move or a move out of state …. DO NOT use North American Van Lines. Call a friend or a cousin an save thousands of dollars. North American I Am DUE a refund because this wasn’t it !!!
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June 2023 by Mary Grant
Great moving crew. Very efficient and professional.
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October 2022 by Ashley Long
Everyone was very professional and kind. The move was easy, though there weren’t enough people which resulted in some shoddy packing and the breakage of many items. Many.
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September 2022 by Cal Hardy
Movers were professional and mindful. A few items damaged and missing but that's how it goes moving a household.
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September 2020 by Jason Harris
I'll try to keep it short and to the point, this company overcharged us when they moved us out of our house and into storage (after speaking to the owner it was corrected) but we gave them the benefit of the doubt and thought it was a simple mistake. When we finally moved into our new house they overcharged us again. I did not realize it until I had already paid them and the movers had left. I did eventually get a refund for $247.50.
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August 2020 by Jessica Russell
I recently used this company to move us from Hampton to Newport News. Everything was great with the estimator we met with. He was very friendly and explained everything clearly and well. I was quoted more than I spent, which was great, we had moved a little more ourselves. My problem is, why did I spend $835 for my furniture to be incorrectly put together? Now I have to take it apart and do it myself, which I could have done if thats the route I wanted to intially take, but I
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July 2020 by Jennifer Cash McCardell
Definitely would recommend!! From the moment they rolled up to the last item was in place...they were an awesome crew!!!
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March 2020 by Catherine Carruthers
I was quoted 1500 and it ended up being several hundred dollars more. One of the movers did hardly anything and yet I was charged for 4 men.
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January 2020 by Nancy Evans Bates
They did it ALL!!with wonderful supervision from the boss lady!!!
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November 2019 by Susie L.
I give the highest praise and recommendation to The Other Moving Company! The staff, especially Diana Giles, worked tirelessly ands patiently over a week to get a complex issue resolved for me that was critical to a construction project linked to items I had in their storage! They worked hard on my behalf to get to appliances , get them unpacked, to get to model numbers and provide exact measurements of two large appliances, so that cabinetry could be built that requires precision. Diana and Brian Hudgins staff were kind, professional, and kept at the task to bring this to a successful conclusion! I am thankful and grateful that they care enough about their clients that they went the Extra Mile for me. Diana's efforts saved me what could have been a costly mistake. I have the highest praise and recommendation for The Other Moving Company and their commitment to serve their clients needs! Sherrye from Williamsburg.
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October 2019 by Alex W.
Moving is always stressful but this company really made our move easier! Brain was there every step of the way. He paid attention to detail and gave us top notch service. I would highly recommend.
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October 2019 by Sherry Boylan Hackney
I use this company regularly to deliver our commercial custom cabinetry to job sites, always a seamless, easy and timely transaction. Today I used them to unload my parents truck as they moved down from NY to Gloucester. Excellent 5 star service! Wonderful men, friendly, quick and professional, and they went out of their way, above and beyond, to help my parents move a few things, they thought they might be challenged with. I highly recommend using smaller local businesses and this company does not disappoint!
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June 2019 by Anna Reyes
They underestimated the project by hundreds of dollars. They left the apartment in a shambles. They were VERY rough with my daughter's belongings broke two pieces of furniture. They never responded to any of my emails when I reached out to them. I WOULD NEVER RECOMMEND THEM FOR ANYTHING
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January 2019 by Theodore H.
We used the other moving company for our move from Hampton VIRGINIA to Austin Tx. It was not a good process. Most people expect to have a few items broken on every move. What most expect is the mover will work with you to process the claim quickly. That was not the case it took over a year to get paid on our claim and because we didn't keep all of the broken furniture for 7 months so because we didn't we did not get paid. We paid extra for the insurance but got paid only 1/3 of our loss. Both my wife and I are business owners that pay for our employees moving expenses and we put the moving company on our list of movers if our employees choose to use WE WILL NOT PAY FOR THE MOVE. I would recommend not using them.
