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“The sales person Ihab. Had to call his manager to confirm the excellent deal I got on my mattress and box spring. They loaded and helped me to load it in my truck. I was in a bind and they came through.”
“Rene was great to work with. Listened to everything I said, didnt push me. I actually ended up buying a mattress he didnt show me. He didnt show me because I explicitly told him I had zero interest in memory foam..multiple times..lol. Just shows you that he truly listens to what you have to say. He was also very patient with my 7yr old who was running around, complaining about being hungry. It was really an all around great experience. I take delivery tomorrow for everything but the pillows. Hopefully delivery lives up to the high bar Rene already set.”
“Service rep Abul was very helpful and professional. He explained the options and graciously offered additional incentives. Highly recommended. Hopefully the delivery will at least match the service received from the store.”
“Mattress Firm was great! We found the perfect beds with adjustable frames in our price range and catered to our needs. We were attended by Dorothy, who was not only helpful and knowledgeable about the different beds, but she was accommodating, warm, welcoming and just an all around kind human being. She was a delight to work with and made our experience really easy and comfortable. I'd highly recommend visiting this location and asking for Dorothy!”
“Monty was extremely helpful! He was patient and incredibly resourceful. He told me about all of the many options and different mattress. He took the time to ask me about my sleep patterns and make sure my needs were matched. I felt no pressure, there was no push towards more expensive models, just what would best suit me. Highly recommend!!!”
“David my sales representative was very warm , professional and took time with me to find the right mattress and price I wanted. He also was very knowledgeable on the different types and options they offered for my needs.”
“Brian was extremely helpful and made the whole furniture shopping experience easy and stress-free. He was patient, knowledgeable, and took the time to help me find exactly what we needed. Gave us a great discount for the dining table we purchased. Excellent customer service, highly recommend asking for Brian!”
“Charles was very the very beginning after entering the store an immediate friend. He wanted to help me and my husband with our neck and back pain. The moment he showed us how the raising or lowering the pressure on our bodies made a big difference in our comfort, we were sold! I want to thank Charles for his patience with us in determining which bed to take!
Thank you Charles (in Gainsfield, Virginia) for your professional but awesome friendly and not pushy sales pitch.
Alice in Gainesville, Virginia”
“I bought a love seat and a sofa from elite with the help of Claudia and everything went smoothly. We received our purchase about 5 days before the delivery date (they called the confirm beforehand). We love our new couches and everyone who comes to visit says the same. The price was also fair. I recommend elite.”
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“The company was very informative with helping me choose the right Boxspring for my bed. They went above and beyond to make sure I had the correct furniture for my individual needs. Top notch customer service.”