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March 2022 by Matthew S.
Just a lousy bank. I had been a happy customer at Fauquier Bank for years and then they merged with VNB. A partial list of problems with VNB. 1) The merger transition was a disaster. I could not get through to customer service for weeks no matter how long I waited on the phone or how many times I tried. 2) All old account transaction information from Fauquier Bank is gone. 3) No real time electronic notification of deposits, checks cashed, wires etc. Need to go online each time I want to get updated account information. 4) Security is a joke e.g. no two factor identification available, no real time electronic notifications. 5) The website is cumbersome and difficult to navigate. 6) VNB no longer honors the routing number necessary for wiring funds so I needed to contact over a dozen institutions, partnerships etc. to change the routing instructions. That has been major work which they only gave me three weeks to do. 7) Fees went up. 8) No digital assistant to answer questions It's been my great pleasure to move my money out of this bank to financial institutions who have their act together.
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January 2022 by John J.
VNB is trash. Been with Faquier Bank for years many accounts including business. Find out today that ALL inside branches are closed and by appointment only! Using covid as an excuse to limit access to larger transactions such as wire transfers and account services. You think you have access to your money if things get really tough, think again...moving all accounts away from this horrible company. CEO should be terminated immediately. Please explain how you are protecting anyone when customers have to depart and go right back to every other open business, if that were in fact the case, you could offer appointments to those who prefer or may be at risk. The next appointment made will be to cash out. Just like during the merger, prepare for a mass exodus of customers.
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October 2019 by Jeanne
not sure why someone would give a one star review and not bother to say why, I have had an acct there from the start with no issues at all and everyone there has been nothing but nice to me.
