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December 2023 by Marc Walls
So bought GE refrigerator from Home Depot it work for 3 weeks and stop they sent GE repair man he then told these refrigerators are junk and freeze up constantly u need take hair dryer thaw it out so I’m like wow the repair guy says GE is horrible well that make me feel good so he replaces parts and still doesn’t work lost 500 in child medications 1000 in food and home depot could get 2 shots store manger just told ge does this to everyone and they do not recommend buying GE but wait yet home depot sells GE she was like yes they are horrible just want to run the warranty out so they don’t have to repair DO NOT BYE FROM homedepot they don’t care about customers at all just taking your money!!!!!!!!’nstill no refrigerator that works all I want is my money back
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November 2023 by Brian McKain
Increasing from 4 to 5 Stars based on the assistance we received yesterday.Darren in hardware was extraordinary perceptive, patient, and helpful in helping us find parts to repair a broken leg on our bed.
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November 2023 by Hisham Hadi
I tried to rent a ladder, they said “ we don’t have a key to open the door on storage” then I came back later, then they said we still don’t have the keys, and when I told him to call, he said I can’t and I put off my project . Not make sense
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September 2023 by Carol Verrier
This store is always well-stocked with just what I need. It's part of my commute so I compare it often to its competitors. Always seem to have a personal feel and I enjoy that. More variety, too...why won't you send me discounts?
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September 2023 by Jeff Shoup
I placed an online order on a Friday morning about 6am for 9 items. Several hours later I received another email saying 2 of the 9 items had be cancelled, unavailable. A few minutes later, that same morning, I received an email that the remainder of my order was ready for pickup. Went to the store the next afternoon, Saturday. Only 2 of my 7 items had been picked. The associate said “I’m have trouble finding the rest of your order”. He disappeared. He came back 20 minutes later, looked at the computer. I asked, are you picking my order now? He said “yes, but I’m having trouble finding everything.” I said, just call me when you have my order ready.I called called customer service, when I left the store. I explained what just happened. They said “let me call the store …”.I said, just let me know when my order is ready. I checked my order status online the next night, Sunday. Order status says “ready for pickup”. I then received an automated text, on Monday morning, saying my “order is ready for pickup”. I called the store. Bill in customer service said “only 2 of your items have been picked”. Bill called me back later that morning, Monday. He said, “your order is ready for pickup”.I went in Tuesday morning. Picked up my order. When I got to my car I thought to myself, I better check the bag. Two items were missing. Back into the store I go. Four days after my order was supposedly “ready for pickup” and they still can’t get it right.
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August 2023 by Justin Kidd
Nice clean and new store however they seem to require customers to scan and package their purchases without either: hourly pay or any kind of discount. As far as I could tell this store doesn't have any provision for having cashiers at all. I didn't have a bad experience at self checkout, just that I had to utilize it was bad enough. In the future I'll take my business elsewhere.
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August 2023 by Shaney McCoy
Ashley D, Weezy, Landon are all true assets to Home Depot and truly went above and beyond for me today. Thank you so much for all yalls help today! Also this is a very nice well kept store.
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August 2023 by Mike Via
It's a nice hardware store it has many different things. The pricing is not bad. They sell many different brands milwaukee, rigid, crescent, channel lock, and klien. Many hardware store choices, lumber, plumbing, electrical, and many garden items.
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August 2023 by Sissy O.
I'm updating this review because the GM at the Haymarket store location called me to talk to me about this and to explain the problem and how there was a work around that perhaps all 3 people I encountered at the store didn't know about. He took care of it within 30 seconds, and today I saw the transaction refunded to my PP account; even though he didn't even know if the item was still at the store. I applaud the HD management team for their lightening fast response to make sure I stay a Home Depot customer for life!This is how it's done; pick up a phone; resolve the problem. Sometimes computers really aren't the best way to deal with people!KUDOS to you, Gunesh and team!
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July 2023 by Shaney I.
Ashley D, Weezy, Landon are all true assets to Home Depot and truly went above and beyond for me today. Thank you so much for all yalls help today!
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July 2023 by Rich Craighill
Very nice store. Still smells new! Similar layout to mine
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July 2023 by Jason Kyer
I've never dealt with such a trashy homedepot. I won't even go into the trouble it took ordering the door and 2 screen doors. Main issue is the installer installed the 2 screen doors with scratches on the glass (identical spots). He never cleaned the doors off before leaving of the manufacturer's/shipping stickers. Homedepot wanted me to deal with warranty since they were installed. I finally got them to handle it since they were defective when installed. 6 panels later (all damaged in shipping or ordered wrong by homedepot) and almost a year later my glass/screen is still not 100% right. Store manager wanted to give me two new doors but did not want to install them (though they installed them originally). Last time I ever order from homedepot. Just go to Lowes!
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June 2023 by Mrs. Davis
They really need to get it together here. Another customer and I were both purchasing plants in the garden center checkout. There are big promo signs posted, but the plants didn’t ring up according to the sign. After not being able to adjust the price due to lack of proper training, they told her the promo was expired. I had completely different plants but the same situation, at first the guy tried to figure out 100 ways to fix it then he goes back checks the sign and says the plants I got are behind the sign. It was for 12 pack annuals and they are the only 12 pack annuals on the table. Then when we go back again he says the offered was expired. There was literally no date on the promo sign when he pulled it and we read it. I agreed to pay full price I didn’t want to make their job difficult. Then I’m assuming a manager ( I didn’t see a name tag she has a shaved head with a small flap of blonde on top) comes from outside and yells at the girl behind the register to “just mark them 3 for 12.” The cashier tried to ask her a question and she just cuts her off and yells “JUST MARK THEM 3 for 12 OKAY!??” The poor cashier looked very embarrassed and seriously over her job. No wonder the kids working there are struggling, management sucks. We own a business in Haymarket but I think I’ll travel to Warrenton from now on. I have buyers guilt after spending money there after that experience.
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June 2023 by Debra Stevenson
Associates are now speaking to customers, asking if they can assist and providing assistance. It is almost like when Home Depot first opened but without the low prices.
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June 2023 by Kenneth Michaels
Horrible service in lumber department. Rude employee not willing to bring down deck boards and told me to pick thru the trash. My company spends 1.5 million with home depot every year....I won't buy anything at this location again.
