-
August 2025 by ali amar
A few weeks ago I bought a phone from this store. When i recieved my bill the following cycle , noticed it was higher than normal. I meant to call Verizon but I did not. Last week. I called to change my service because of an international move. The Verizon agent stated going over my account- we have five numbers- describing all the services and the monthly fees. I was shocked to find out that I was paying monthly fees for unli.ted cloud, line insurance fees, and more. I told the Agent that I never ordered those services. She said that I got them when I bought my new phone. And it HIT me: the guy and the Verizon store in Haymarket padded my account without my knowledge! It also explained why he never gave a receipt nor asked to review the bill before closing it. So. I asked the Agent to review my wife's number because we have bought a phone from him a few months earlier. The agent found the same pattern of padding and adding.! So far, Verizon credit my account with a total $330 in unlawful fees, and promised to investigate the Haymarket Verizon store!
So, if you have to go there. Please demand a receipt and review EVERYTHING before you sign because he will rob you, if you don't.
Ali, Haymarket
-
August 2025 by Cory T
Had an amazing service at this location, Varun was amazing highly recommended this store.
-
July 2025 by Money Only
Jaylen and Varun were amazing and extremely helpful. Thank you for all your help guys. Outstanding customer service
-
July 2025 by Alec Volles
Outstanding service that was knowledge and helpful. I went to 2 other Verizon stores that were not helpful before this one and much to my surprise was helped right away here.
I highly recommend this store!
-
July 2025 by Gail Buchanan
Varun at the Haymarket, VA location was very knowledgeable and helpful. He saved me money on my account which is greatly appreciated. He is a very good at multitasking. He is also very patient.
-
July 2025 by Lauren Thorne
Went to the store on a Tuesday at 11:30. The store opens at 10. Went to open the door, it was locked. Tried to call the store and no one was available to pick up the call; I remained “Caller #1” for over ten minutes. We couldn’t see anyone in the store and eventually the lights turned off. I double checked online and on the store hours listed on the door, both stating that the store was open. Eventually had to leave and go to the store in Gainesville. Disappointed!
-
July 2025 by Michael McDonald
Great customer service!!
-
June 2025 by Eric Jantz
My first experience when I bought the phone was great. I received the phone at a good price. I got a great price for my trade-in plus I was able to combine it with an ultra two iPhone watch which I also got a great deal on. Over the last two weeks, I’ve tried twice to return my phone and even though the store hours on the door have something written on it I believe it’s from 10 to 8. It didn’t seem like there was enough staff there to keep it open all the time and two times when I try to return my phone During open hours, they were closed. I finally got it dropped off and that went well also. It would be nice if they’re not gonna be open to at least have the doors or the next time they would be open on the door so people were aware
-
June 2025 by Jessica Springer
I had an amazing experience at this store. I broke my phone and Varun was extremely helpful and made the process very easy. Would recommend going here.
-
June 2025 by mike bounds
Very knowledgeable with new phone replacement process
-
May 2025 by Lisa Turnage
I had a great experience at Verizon today thanks to the outstanding help from the sales associate who assisted me with purchasing a new phone. She was friendly, knowledgeable and patient throughout the entire process. She answered all of my questions clearly, explained my options, and made sure I left feeling confident with my purchase. Excellent customer service. Thank you, Nasreen for making the experience smooth and enjoyable.
-
May 2025 by richard mccord
Nash was great.
-
May 2025 by Myles Colson
Quick, easy, exactly what I wanted
-
May 2025 by Nicole
Nash did a great job helping us change our plan and get a new phone. She made the process easy!
-
May 2025 by Ron Spink
Hassan was absolutely incredible. Great knowledge. Worked my account to save me a bunch of $$$. Knew his product super well, the process, and multi tasked like a machine. Go here.
