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March 2024 by Laura Hopper
We recently purchased a truck through Enterprise with Brendan McGuire and I can’t say enough good things about our experience. Brendan met us after hours because we had a long drive in. After our test drive, we asked about a few minor things that he promptly had his service team handle. Any issues that came up he went out of his way to “make it right”. Brendan has such integrity and an honorable way of doing business that is rare these days. Enterprise is extremely fortunate to have him and they have a “stand behind the sale” policy that makes us want to buy other vehicles from them and Brendan in particular.I highly recommend.
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January 2024 by NKadi
it's all about customer service. I had the pleasure to be assisted and helped by Austin, one of their representative at that location, and he certainly went the extra mile to make sure that everything was tailored to my convenience and fit my schedule. The service he had provided me with, has certainly exceeded my expectations, not to mention their reasonable and competitive rates. Highly recommended.
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October 2023 by T. Wesley
Glad to have this Enterprise Truck Rental location as close by as it is. Super convenient location and good staff - especially Amber and Jacob, both of whom were attentive and knowledgable. I had to change my reservation twice due to shifting requirements, but the answer was always "no problem." I got exactly the truck (Rangemaster) I needed and they went over it well to make sure I understood everything I needed to know. Will definitely be back.
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June 2023 by WAYNE HARRIS
This place can't be beat for your BIG TRUCK needs!
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June 2023 by Mike jojo
I rented truck from location on Friday 6/2 have some issues when I went back to turn truck I was upset young man ask me I told home immediately one manager step in Jacob Moore I explain he look at truck and he corrected with no questions ask he was concerned a bout our safety not money i appreciate it Jacob we be back thank you
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May 2023 by Gary Lawson
great place to rent a HD truck
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December 2020 by Jaquan Charles
Not a good company to do business with 4yrs of constant unprofessional and inconsistent service. Wouldn’t recommend for growing companies. Cant be trusted there regional Mike Hodges supports and defend there poor performance.
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November 2019 by Cindy Catalano
I suppose I have to put 1 star or I cannot write my awful experience. If I could, I would not even put a star. I called Chris on 11.13.19 and reserved a truck over the phone for Friday pick up 11.15.19 at noon. I was on my way there and called him to let him I was on my way and he said no problem, they had a truck there waiting for me. I get there at 8000 W. Broad Street, Henrico, VA and Chris does not even get up to greet me and sends another employee Joey to take care of my transaction. Joey asked for my Drivers license and credit card. I handed him my Debit card, which can also be used as a credit card and they can put $200.00 hold on it for any incidentals. However, I just moved from Florida and when I handed him my drivers license (which lists "Safe Driver" on it and I am 55 years old), he said he could not rent me the truck without a major credit card. I do not have a major credit card, I pay everything with my Debit card. I asked for the manager and Monica (who has been with Enterprise for 16 years) came to the front to assist me. She told me the exact same thing, that they would not rent me a truck due to I had a Florida Drivers license and not a major credit card with me and could not rent me the truck. She then proceeded to ask her employees for other managers phone numbers at the Richmond Airport to be emailed to her so she could call them and ask if I could go rent a truck from that location. Now I ask myself if you are a Manager of a franchise, why would you not have other Managers phone numbers stored in your cell phone and have to ask your 4 employees for other managers phone numbers? Mind you, I just drove from Ashland, VA 1/2 hr drive only to be told they would not let me rent the truck I had reserved. Nothing was told to me over the phone by Chris that I had to have a major credit card in order to rent the truck if I had an out of state license. Wouldn't you think they would take that information over the phone first before even considered to rent me one of their trucks? I find this totally unprofessional and unacceptable. However, in my conundrum, I happen to look across the street and there was an Avis Rent a car. I told them to forget the truck and I was going across the street. I walked in to Avis and the girl behind the counter was extremely helpful and rented me a truck within minutes and no problems, she even lowered my rental by $35.00 and was able put a $200.00 hold on my DEBIT CARD for incidentals, IMAGINE THAT!!! There is a problem with today's generation, they are not given any training, not taught customer service and do not know how to communicate. They are too busy glued to their personal cell phones and don't care about being good at their jobs and customer service. It is a shame what society has come to not caring about anything but themselves. Moving on, I will never rent from Enterprise again and will make sure to post this on my facebook page to all of my friends and followers! .................Karma
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March 2019 by Kshitij Vadake
Great customer service. Prompt attention was paid to customer and cargo van was ready when I arrived. Fixed a glitch in the billing system and I was out in no time.
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December 2018 by Robin Lawson
Although I like Enterprise, I can't recommend this location. It used to be different, but the new manager does not value short term, non-business customers with reservations. Very rude. Unhelpful. It took a regional manager who happened to be visiting to step in and offer to help me at a different location. Even though I rented from this location several times under the previous manager, I won't return. I'll go to the Midlothian location, instead.
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October 2018 by B.A.L.A TV
Excellent Trucks rental service. I have a box truck rental here. I used it every day. Great and reliable service
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August 2018 by Seth Ganz
Great place to rent trucks and vans, has a flat mileage rate on certain vehicles, great deal. Staff is super nice and very helpful.
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June 2018 by Aaron Lee
Great customer service and quality vehicles. The trucks are top notch and in great condition. Their speciality is in longer term rentals, so the available trucks does fluctuate as other reviewers have noted. I have never had a challenge picking up a truck with at least a 1-day notice. Everyone in the office treats us really well!
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February 2018 by Amy Penley
Time waster. Person who said “sure come on and rent a truck “. Maybe next time try telling your potential customer about all the required paperwork needed.
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October 2017 by JOHNATHAN MILLER
Brianna is Amazing! If you want to have a successful transaction she is the most efficient employee, I have met to date! She works hard to deliver a customer experience that is beyond measure.
