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April 2021 by Katherine Devine
Have been with essex for well ia decade and have never had any issues until today. Every month, ONCE a month my husband and I deposit a large sum check for our pay. Ive been to this particular branch previously & never had an issue. Not sure if the 2 ladies are new or what... but today they wanted to say they would have to put a hold on the check even tho its significantly less than we normally bring in. Usually they call bb&t to verify the payroll check & account and today they said they don't do that when they have for the last 2 years. So disappointed by this, strongly considering changing banks again at this point. Just unacceptable. That i now have to go to a bank I don't have an account with and lose money off of my check to be able to deposit funds into my account. This is just absurd.
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July 2020 by EM Lindo
A great branch. Stellar customer service from all personnel. I do the majority of my banking online, but, Teresa and team make the times I must go to the bank an enjoyable experience. Outstanding leadership.
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February 2020 by Matthew Coy
The staff members are superb and the customer service is excellent.
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December 2019 by Beena Shelton
Love this branch, manager and staff! They will do absolutely anything to relieve the stress of banking on your already stressful life!!!
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November 2019 by Sharon Bouffard Raab
They are supporting Goochland Community Cats this month
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August 2019 by Matthew Kcraget
Great bank and the staff is awesome!
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November 2018 by Courtney Wallace
Great bank love those people. They always seem to care about me and what I want to do but also give me advise. Thank you Essex for a great place.
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November 2018 by Jamie Hue
My cousin said I should go to this bank and I am glad I did! I love the relaxed open set up and when you walk in everyone seems super excited to help. I get all my questions answered and stuff done in one stop plus a free cup of coffee. Cool place with cool staff I hope it stays like this forever :)
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November 2018 by Michael Simpson
This is a FANTASTIC place! Everytime I stop by here I get thr same great energy, kindness, pleasant faces, wellingness to help and professionalism. Just the right amount of fun for my bank. These folks are great!
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November 2018 by Terrence Foster
Friendly and extremely helpful.. I love my bank!!
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October 2018 by Matthew Winston
Riem was excellent and provided amazing customer service and made the process very easy. I no longer live in the area and my godmother lost her sister recently and needed to know what to do with the insurance money. She is unmarried with no kids of her own so me and my family are her family. I wanted her to be in capable hands and Riem proved Essex Bank and her staff were the right place.
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August 2018 by Sasha Kerr
This place is amazing! I always feel like the employees there are looking out for my best interests and they've really become friends and family! I love the contemporary design of the building and would recommend this place to anyone looking for a personalized, trustworthy, and passionate banking experience! Would rate more than 5 stars if I could! :-) Also, personal shout out to Chris, he keeps it real and provides exemplary customer service with guaranteed satisfaction!
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August 2018 by clarissa ayensu
I was very impressed the level of service received from this branch. Everyone was knowledgeable and friendly.
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August 2018 by John Starke
I always enjoy the small bank experience here. The folks at Essex Bank West Broad Marketplace know me by name and do their best to accommodate my banking needs with professional, efficient and courteous conduct and knowledgeable interaction. Good complimentary coffee is available there too. A better place to bank in Short Pump.
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July 2018 by Gaile Anita
Great team of professionals!! And Excellent! customer service thank you Christopher PreVot for your always prompt and courteous assistance.
