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February 2024 by M C.
The staff are awesome! Friendly they go above and beyond! They care and that is something you don't find much of today! Not to mention they have some of the best auto rates in town. I highly recommend HENRICO FEDERAL CREDIT UNION!
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December 2023 by Melanie Whitlock
Kuddos to Kathy Scott! I'm so thankful she was avaliable to assist me with my account and auto loan today. I had so many things to get completed at the bank and she knew exactly what to do and in what order to do them!
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September 2023 by Stephanie Mason
I recently opened accounts the process was smooth and staff was friendly. I plan to open a business account in the near future and expect the same!! So far so good keep up the good work!
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September 2023 by Stephanie
I recently opened accounts the process was smooth and staff was friendly. I plan to open a business account in the near future and expect the same!! So far so good keep up the good work!
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June 2023 by Lindsay Brinkman
I do not usually leave bad reviews, however after having multiple car loans / mortgage loans through different institutions and never having any issues with doing business with either of them I decided to take the time to write this review. I have had the worst experience with the customer service from the LP team as well as the call center with HFCU. The lack of professionalism ( being argued with / hung up on ) due to their mistake is unacceptable! Not to mention it taking over a month to reach someone who could help due to every excuse under the sun. I was promised within 60 days my credit would be fixed , here we are 5 months later and it’s still not fixed! Back to waiting on a response. I will never use HFCU in the future.
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May 2023 by Lorane Arritt
Kathy Scott was very professional and helped all through the loan process, would highly recommend you go to see her at Henrico Federal Credit Union 9401 West Broad St 23294. Great Experience!!
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April 2023 by Iris Winston
I got approved for my loan for rent.kathy Scott was my loan officer. She was very helpful, kind, understanding and caring. I appreciate her going out her way to help me and looking out for me. She was very patient with me. She is the best.
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March 2023 by Shannon Banks
Henrico Federal Credit Union came highly recommended by my mother who was already a member. I was in search of some place new because I was very disappointed and unhappy with my current bank. I came into the West Broad location after being told at one of the other locations (Dixon Powers Drive) that I had to have an appointment to set up a new account. This was an inconvenience because I needed to open a new account as soon as possible. I didn’t have time to wait. I wasn’t happy about that. So I left that location and drove to the West Broad location and they were able to assist me immediately. Without me even mentioning my experience at Dixon Powers they made up for that inconvenience and I left very happy and pleased with the service I was provided by Kathy Scott. She was awesome! She actually helped me open two new accounts on two different occasions and was most pleasant and helpful. I honestly don’t want to see anyone else if I ever need one on one assistance again in the future. She was great!
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March 2023 by Elizabeth Dacha
I absolutely love going to this branch because of Ms. Kathy Scott!! She is thorough, pleasant and always takes care of my financial needs.She deserves a raise and promotion!!Excellent work Ms. Scott!!
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March 2023 by Mary
Ms Kathy Scott is so Excellent and thorough in her work. She is very patient and yet caring for everyone including customers.She deserves a promotion &raise .
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February 2023 by Brian Berger
My son and I spent 3 hours getting several loans, setting up his checking account and auto-withdrawals. Kathy was awesome. Very patient and answered all of his questions. It was a great experience with outstanding service!
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December 2022 by Daryl Powell
The assistance I received at this branch has been outstanding! Fallyn Farley helped me with my personal accounts and getting things straight. Jessi Slattery has helped me with the same thing and I appreciate her. Phillip Barss assisted me and I sincerely appreciate how detailed and thorough he was. HFCU membership services and customer service is 100%!!!!
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December 2022 by It's Me
Called in to ask a question. I do not know which place answered the phone. The phone rep was very rude and talked over top of me. She also gave me some wrong info, while acting like she was right, 100% Customer service, a lot of times, is not as friendly as the big banks.
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November 2022 by Meagen Christophersen
This Bank is a crook & a scam. They prey on the unfortunate & those they know they can take advantage of. I will never recommend this Bank to nobody especially for those who is looking to obtain credit for the first time & get a credit card or for anything else. And if you do go through with this Bank Do not fall behind or forget to pay something they will attempt to take everything from you literally. They honestly don't deserve 1 star..
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October 2022 by Cortney Epps
Working with Kathy Scott to do a refinance at HFCU was simple and easy. I would highly recommend HFCU for any auto loan needs in the future.