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March 2024 by jaeniesha anderson
Stay away please they are very unprofessional and they will not properly file your taxes at all I would highly recommend going somewhere else if you want it done correctly and if you are unaware of what and how there filing your information basically a first time customer and or not knowledgeable about what’s going on then they will take full advantage of you so be aware
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March 2024 by Alfonso Zavala
Cynthia was very nice and made the tax prep process as smooth as possible here. It was my first time here at Jackson Hewitt.
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March 2024 by Adam Nelson
Not impressed. By anything.I came in January, did all the paperwork. Filed.A month later I get a call to come in and finish filing. I come in. They've lost my entire file.They copied my license, my w2s, took my name, my adress, 100 questions straight off the tax form, basically just filling it out from my answers.Lost it all.I'm waiting in this chir being tossed around again.This is worse than just doing it myself.Never again.Slightly more expensive than turbo tax
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December 2023 by Ms Dee
X. Goodall made my day. I went in having a bad day and she made me laugh the entire time.
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October 2023 by Sandra Livingston
I completely trusted and felt my preparer was “ on the ball “and up to date. Told me exactly what I needed to bring to our appointment. I left feeling I had no worries about my taxes. I will certainly return next year.
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May 2023 by Donna Tamplet
I am so thankful that I had someone like Linda Denton to assist with my difficult return. This office is friendly, professional, and most of all Patient! After almost 2 hours on hold waiting for the IRS, I can’t say enough about how much I appreciate their service!
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April 2023 by Jenny D
This was my first year using a tax service other than my long-time accting firm. I saw that JH had excellent reviews so I called to make sure long forms were done there. Yes indeed, they do it all. I dropped off my package at the Fountain Sq office and 2 days later I had a call that they were ready. We set the appt to go over everything and Kim went over my return more than my prev firm had ever done. She was professional, accurate, and so warm that she made you feel like family. Honestly, I was overjoyed with their service and even their finished packet to me was in perfect order and enveloped almost exactly as it had been done by my old firm. Cost? Less than half of what I was paying. Kim and the other JH employees were so terrific in every way that I said I'd be back next year and I will. They made a not-so-fun-time a wonderful experience. Thank you, JH, and thank you, Kim!. And by the way, I gave a coupon to my neighbor and they, too, will be coming to you this year!
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April 2023 by James Mercer
Jackson hewitt has been doing my taxes for 24yrs.havent had a problem up to this point the same person done my return for10 yrs b/4 retiring .
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April 2023 by Tiffany Vordjorbe
Xavier was a great help in processing my mother’s taxes! She was friendly and nice and made the whole experience go as smooth as possible. She made sure to breakdown every important factor in my mom’s taxes. The receptionist was also very nice and eager to assist us in getting the best service possible. I definitely recommend this location above all the others!
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March 2023 by Jessica Fleming
Great customer service, I will file again with Jackson Hewitt next year! They are so patient, and kind. I had my 3 month old with me and they made feel very comfortable.
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March 2023 by Vikki Pelham
The lady that helped me file my taxes was super nice and helpful… I lost my husband 5 months ago and she put a smile on my face that I hadn’t had in months.. Thank you so very much for being super nice. Didn’t take long and she was done so I could get on with the rest of my day.
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February 2023 by Jairo Vargas
Everyone is very professional,& Xavier Goodall is great, she goes beyond expectations, explaining every single thing & answered all of my questions.- Thank you Jackson Hewitt!!JV.
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February 2023 by Ashley “1OfAKind”
Xavier is still providing exceptional service. Seems no matter where Xavier Goodall operates with Jackson Hewitt, she will provide exceptional service. I’ve been a returning customer for years and will always look for her location. It’s not surprising that Xavier is still exceeding expectations ?#FlawlessTaxExpert
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January 2023 by Toya Jackson
Ms. Beverly at the 8030 West Broad Street location is amazing. She goes above and beyond. Also, Ms. Melissa at the same location. Thank you both ladies. See y'all next year. I've been a customer for over 15 years at this location.
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April 2022 by Shelley MARIE Walker
My Tax preparer Linda is the best. She is professional and thorough. While I don't like the fact they have eliminated past discounts they had in place now they have a loyalty discount. I will return because of the professional and polite way I was treated.
