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March 2024 by Iwill Tellonyou
Love it all
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March 2024 by Brook
Magnifico bahaha they threw all the pepperoni in middle maybe 20pcs no big pepperoni at all nothing past 6 inch circle never ever
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February 2024 by Tyler Simmons
Did an online order and when the food arrived part of my order was missing … the doordasher informs me that they hadn’t started on the Italian sub I ordered and someone else would be delivering it shortly after. I waited 30 mins then called the Marcos on south laburnum. I have been on hold for 20 mins and no one has answered so I hung up and tried calling again waited 5 more minutes on hold and just gave up …
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February 2024 by Sean Sutherland
Scheduled my pizza at 3 pm. Got home seams like was prepared an hour before. Overcooked heat lamps made it worse. Will buy from Chester location. Staff was rude. Very
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February 2024 by Urixah G
Good customer service.
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February 2024 by Kathy Wentz
I ordered 3 times with Grubhub and every time there has been an issue. Items missing, not what I ordered and the box or bag is not sealed. Please improve Marco’s!!!
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February 2024 by Chef Lew
Walked in to order and people sitting in cooking area earing and carrying on instead of focusing on customers. Had to repeat myself several times over the carrying on and cashier still got it wrong. Will think very hard before stepping in this place again. Place was dirty and restroom broke.
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January 2024 by Deven Grady
This location is not very professional. I received coupons in the mail only for them to tell me I couldn’t use them. Tried to call and place an order and the woman who answered the phone seemed like she didn’t like her job at all and was distracted (must of been the loud inappropriate music in the background). When I finally told her what I wanted to order she told me that what I see online is not what I can order over the phone or in store. Super misleading! What’s the point of sending coupons and advertising a deal when you can’t even order it the way the coupon/deal says? I won’t be ordering from this location and probably won’t be ordering from Marcos ever again.
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January 2024 by Chynna Holmes
This is maybe my third time going into this location and every time I go in there’s 2-4 individuals behind the counter playing. Today I walk in and there for individuals behind the counter. One stage gave a uniform on, so I’m not even sure if he worked there or not because soon as I came in and waited to be greeted he walked from behind the counter and left. The other three Indians looked at me as if I was suppose to greet them and hand them their pizza order. The service just isn’t up to par at this location. Also, I’ve had to recut my pizza after I receive it because it’s barely cut into slices. If you’re looking to just get your pizza and get out, that’s certainly what you’ll get. Unlike the Short pump location or the VCC location where they greet you, smile, and provide excellent customer service.
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January 2024 by Charmaine Springs
Very Disgusted by the employees at this location on Laburnum Avenue. Called in a order only to arrive and see 3 of the employees standing in front the store smoking cigarettes. One came out the store with his gloves on touching the door handle with the same gloves he just prepared food with. These food places need to practice good sanitation. I called back to speak with the manager. He didn't give a damn about what I was sharing with him. Unless you want food from a place that don't practice hand washing and sanitation don't go to this location.
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December 2023 by Shonie Banks
Marcos never disappoints me, regardless if I do pick up or delivery, my food is always freshly made, always hot and tastes good. Every staff I have encountered always has being friendly.
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November 2023 by MLGSwagLord420
Delivered very fast and love that I can order double sauce on their website.
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November 2023 by Mackenzie Mireles
I have tried several times to give this place a chance. we have ordered through grub hub, carry out and now through their direct site (which apparently is door dash delivery) and every time something is missing, wrong or just poor quality. When I called this last time for a refund the person answering immediately argued saying the missing item wasnt on them because I ordered through grub hub. I didn't. I ordered through their direct site.the comment came after I said I was missing items and they didn't even ask for an order number. Unfortunate because the prices are better than other chains but not worth this hassle. The refund will take a few days to get back to us after a back and forth but won't be dealing with them again.
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November 2023 by Amy Fry
Not sure why the bad reviews, but it's more than likely Door Dash's fault believe me. I was blown away from A TO Z, and this is the night before Thanksgiving Eve.The coupon online was only working for one pizza (no limit) so I called and asked if I could place a delivery order and a pickup order but have them both delivered so I'm not charged delivery twice. Dino was the manager and he was super helpful and reassuring that they had it.I called back shortly after placing both orders just to make sure, which is kinda rude hahaha, and the second guy that answered was even more friendly and helpful.The pizza came really fast (had their own delivery guy not stupid door dash), was hot and was incredibly delicious and loaded up (hot honey pepperoni).I took these to my parents' house down the street as my mom was cooking all day and they too were blown away by the pizza, soooooooo good. It's all of our fav pizza place now and we are beyond excited to finally get great pizza delivered! THANK YOU!
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November 2023 by Sharon Robertson
I called the Marco's pizza on Laburnum Ave in Henrico, VA. I was asked to hold .I drove to the store and was still on hold. I attempted to let the cashier know I called and I was still waiting on hold as the music was still playing on my phone. No apologies or anything. Nicole the cashier only said can I take your order. As he rung up my order and my husband was attempting to pay with his credit card,Nicole said are you paying with card or what. This young man was very rude and impolite. I don't appreciate the customer service he was giving at all..
