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November 2023 by James Boswell
Walk-in, waited, got 4 new tires, got a great deal.Guys there did a wonderful job.Well worth the wait time to have something done honestly and correct.
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November 2023 by Nancy Hamlin
Jay and Deric helped a lot. The customer service was great. Got and oil change and 4 tires.
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November 2023 by Venita Childs
Although it was an unexpected car service/repair it proved to be a good experience. These gentleman were knowledgeable and courteous and told me what needed to be not only this initial visit but toward what car services to come. This visit was the beginning of a lifetime NTB relationship for my car needs.Thank you guys.Vee
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November 2023 by Emma Mccowan
Fast and honest service! Jason is a great manager with outstanding customer service skills. I will definitely recommend him to all of my associates. I’m beyond impressed!!!
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November 2023 by Kristina Pasi
Jason and Jay were great! Awesome customer service and quick work.
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October 2023 by Paul S.
Took my car in for a simple tire repair A simple tirerepair took 2 full days, tire not repairedStaff uncooperative
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October 2023 by Tamara Lacy
Jayson and Lionel were great! They got me in without an appointment and were extremely professional. They got my car in and out in no time. I highly recommend this shop as I will be bringing my vehicles here for service in the future!
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August 2023 by Ambar Vasallo
i got a set of tires for my car and they were awesome! they walked me through it all and didn’t leave me with any questions. jason and jay are awesome, go check them out!
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August 2023 by E P
Do yourself a favor, go somewhere else. I bought tires from this place, received inspections. The entire experience was awful. Hours of waiting, always have to come back for things missed or left off vehicle. They are getting ready to be purchased by Mavis, which has proven to only make things worse. You have been warned
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July 2023 by Bailey Thompson
Perfect and easy experience. Made an emergency tire appointment with Jason, and Jay. They were able to get in two brand-new tires installed by LJ late on a Saturday. I will be going back for all my vehicle maintenance.
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July 2023 by Christopher Moody
Fast friendly service. Informed me of potential problem and scheduled appointment to get fixed.
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October 2022 by Nishae Henley
Went in for an oil change and a few days later, my check engine light came on and my vehicle was shaking whenever I was at a stoplight. I took it back and he hooked up a machine to see what the problem was and said it may be the fuel injector. My vehicle was working fine all along before I went to them. I will NEVER go back again, not even to have an inspection done! Now that I think about it, that’s probably why I got a discount because they knew they messed up. Now I gotta spend more money to fix something they messed up smh
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October 2022 by Soufside
Fast and friendly service. Took my car here for an oil change and tire rotation. Jay was great. Staff was great. I will definitely be returning for other repairs and purchases. Keep up the good work!
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September 2022 by George M
I am completely disappoint with NTB, I've been to this particular store5 separate times for issues with my brakes. The first two times was to replace them due to regular wear and tear. shortly afterwards I noticed they were still squealing. I brought my car back and they found and corrected an issue that went wrong during the first installation (rear brakes) I came back three more times since then due to continuous screeching (front brakes). Each time I returned there was a new issue that was not identified in any of the previous trips. Yesterday 10/2/2021 was the final straw. I called earlier in the week to set an appointment for my brakes yet again, we set the time for 8am. I didn't leave until 4:49pm. I spent ALMOST 9 HOURS waiting on brakes. They almost didn't service me because the mechanic couldn't replicate the sound I was hearing, I had to drive the car myself with him in the passenger and he was very surprised to hear such loud noises coming from new brakes. They found out the caliper was no good. My question is how was this not identified the first three times I came in?? Sounds like they put new brake pads on a faulty caliper and didn't realize it? AND how does one get scheduled first at 8am for BRAKES and is the last to leave the shop? I had breakfast/lunch at that place and was planning dinner before they finally got around to my car. Don't get me wrong the staff is great, so is the manager, but he wasn't in that day. 9 hours and $$$ spent on a job that was never really done properly the first time around. I've shown great patience with NTB regarding this matter but I'll be taking my business elsewhere going forward.
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July 2022 by Steven King
Had an appointment for an oil change at 11am. It’s 2:10pm and I’m still waiting. Can’t imagine how long you’d have to wait if you were just a walk in. First time dealing with this company and it will definitely be the last.
