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March 2024 by Joe Earhart
It was the first time I visited this store. The sales person I spoke with was great! She was pleasant, thoughtful and extremely helpful. I made a point to tell her and to someone that said he would relate it to her supervisor. You need a lot more like her! Thanks.
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March 2024 by pink lemonade
Very rude, mean to pets,worst place to take ur dog. Pls go somewhere else where they are going to care abt your experience .
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March 2024 by Raul Duran
I had the great pleasure of encountering Miles in the store, who helped me find all of the many items I needed. Without this individual, my experience would have been wholly lackluster and hardly worth venturing out from underneath Bezos. In my experience, it is hard to find knowledgeable, friendly staff who are willing to be so very helpful! Kudos to you.
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February 2024 by James Harper
Customer service was awesome! The groomer really cared. This Petco on Parham is the best, actually All Petco groomers are great. I've used two locations And both are wonderful!
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February 2024 by patricia mwila
The ONLY reason I took my dog here was because of Dr. Zoghby's awesome care when I was suddenly responsible for an elderly dog hours previous to my first visit. Today, it was Dr. Germane working instead... Whomp, whomp! Very peculiar affect...Crude and bizarre which coincides with her personal regimen.
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February 2024 by E B
Lauren greeted me as I walked in the store. She was very knowledgeable and caring for my pet rat.
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February 2024 by Samm Star
One gentleman with long hair (didn’t catch any names lol sorry) directed me to a clearance section where I found exactly what I needed for an incredible discount. And the lovely cashier with purple hair was super awesome. She asked about my pup, tried to direct me to more stuff I might like, and commented on my purse that I crocheted myself :) awesome visit.
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January 2024 by Jess Kilgore
Friendly staff.
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December 2023 by Jo Hardwick
Everyone was extra helpful in finding what I needed and ensure that I knew that I had rewards in my account to use at checkout.
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December 2023 by Jennifer Hayden
Got everything I needed and the service was great !
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October 2023 by Jess O'Daire
No greeting, no people, no one spoke and couldn't find anything. Miles at the register was extremely pleasant though and made the visit better.
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October 2023 by Raffi Bilek
The staff here were incredible. They gave freely of their time and went above and beyond in helping us and fulfilling our requests. (e.g., Ian built our birdcage while we were shopping for other items). Very impressed with the customer service.
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October 2023 by Nicole Kelleher
CHAD at the Parham Rd Petco in Richmond, VA was MORE than willing to help my daughter and I out as we shopped for our new kitten. I've been a dog owner my whole life so didn't know where to begin. He spent his time educating us and helping us pick out a scratching post, non-clumping cat litter, kitten food, litter boxes, toys, etc. He did all this with a huge smile on his face, never once seemingly annoyed with me despite my tons of questions. Thanks, Chad!
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September 2023 by Shina J
I like that you can take your pet there for all their shots. And they have a fold out paper listing all the prices to do different services for your pet. I never saw this list before. But the nice cashier gave me one when I asked questions about pet services.
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September 2023 by michele watkins
I am a new dog mommy and needed to prepare for Simba. The sales lady was very kind. The store is nicely stocked and clean. Also, the cashier was helpful.