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October 2023 by Eric McCarthy
By far one of the best experiences I've had when dealing with another business.I had reserved a truck through the 24/7 truck share app, which had some difficulties and I was told to wait for the owner to arrive (technology what can you do)I called the fella on the phone and he apologized for running late, as he was helping his son. We all have bad days. He offered to buy me a cup of coffee to make up for being a little late.Most people are not that generous to make up for running late.The owner had me checked in and out the door in no time, after I arrived.I needed to keep the truck and extra day, I called him up directly. He said don't worry about it, he'll take care of everything.Couldn't have been an easier process.I think all these other negative reviews are from people who need to exercise a little more patients and understanding.
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October 2023 by Jeremiah M
Disappointed. This was my first time renting from U-Haul. I've rented many times from Penske and Budget Trucks and never had problems with them.This franchise misrepresented the mileage and gas level on my rental truck so that I was charged extra when I returned it. He did not review the mileage and gas level with me. Nor did he offer me any paperwork to sign.I took photos of the odometer, gas gauge, and condition of the truck before leaving his parking lot. I'm really glad I did or else I'd be responsible for an extra $100.Do yourself a favor and rent from another location. And no matter where you rent from, take lots of photos of the odometer, fuel level, and exterior of the truck to protect yourself later.
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August 2023 by Rodrigo Vazquez
Old boomer doesnt know what an online bank is. Reserved a truck and walked out with nothing. Guy should stop living in his mess and refresh abit.
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June 2023 by amanda hewitt
Wonderful experience! Monte was super friendly, funny, persoanble, and helpful. He inquired about my rental and that conversation saved me from going forward with the trailer I reserved as it was going to be WAY to small for what I needed to load onto it. Highly recommend Monte's location plus he has some.really cool vintage pieces in his store to add to the experience while finalizing your paperwork. I will be going there again and recommending his spot.
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March 2023 by Mo Maly
Guy there “Monty” is extremely rude and does not abide by Uhaul policy. Would not accept a Visa card, is incredibly rude to the customers and is on a power trip. His attitude and personality caused me to walk out and look at another establishment to rent a vehicle. This guy should not be working in any customer service capacity.
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February 2023 by SFL_Tv
Guys save your trip from this horrible place. First of all it had an open sign but there’s was no one inside the only active thing I saw was a cat. Doors locked and everything this guy is VERY LAZY and deserves to get the place shut down don’t know how it’s still up…… but guys don’t go. Waste of time.
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July 2022 by Jack Tarbell
Insane treatment from the guy who works here. I parked my vehicle with the U-haul trailer while my girlfriend who made the reservation went into the office. No one in the disorganized, unclean office except for a cat. Guy then rolls WAY too close to my car with a truck and shouts into my open window to "just back the trailer in and un-hook it", and he'll check it when he's back. Weird that I'm doing his job, but okay. I start doing it, and instead of leaving, he just barks orders at me from the truck like I'm a horse, calling me a "Big strong man" who should have "no problem" with this. Told my girlfriend that she was a "real sweetheart" 4-5 times as well. Shouldn't have to do the job for this weird, sad man, let alone be coached from another car about how to do it. Shut this place down, I think.
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April 2022 by AMJYT
Be careful renting from here. I was charged for damages I never did, which caused late fees to be added since my card didn't have it. Make sure to take pictures of the vehicle after you dropped it off. This guy is sneaky.
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January 2022 by Naz P
This guy was reading something before head to truck. It's kind of scaring me. He had cats that obuse people. This guy is old can't run the business. It's bad smil at the shop.
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December 2021 by Nicole C
Reserved a truck for 2 o’clock Friday, August 27. Got there and no one was there to even open the door the man had just left according to the cigarette store cashier that was outside sitting in a chair. Told me he just left he should be back in a few to call the number on the window. So I did and there was no answer he never even called me back. I left and went home and tried to call him again mind you this was 45 minutes later when he answered the phone I told him I had a reservation for 2 o’clock but it was too late for me to do what I needed to do so I wanted to cancel. Well first of all they didn’t even have my truck and he didn’t even tell me he never called to tell me anything. At 3:45 I got a text message saying that my reservation was a Mechanicsville. I’ll call over to Mechanicsville and yes my reservation was at Mechanicsville because they cannot accommodate me the truck that I need it at the Staples Mills Road location. That was the mostInconvenient situation I’ve ever had in my life I’m professional as well and I was stuck on the phone for an hour trying to get my money back and I still haven’t talk to anyone. So I feel like I got ripped off. Good luck if you decide you want to put your money into a place who don’t even take the consideration of your time nor your money.
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September 2021 by Nicole Chase
Reserved a truck for 2 o’clock Friday, August 27. Got there and no one was there to even open the door the man had just left according to the cigarette store cashier that was outside sitting in a chair. Told me he just left he should be back in a few to call the number on the window. So I did and there was no answer he never even called me back. I left and went home and tried to call him again mind you this was 45 minutes later when he answered the phone I told him I had a reservation for 2 o’clock but it was too late for me to do what I needed to do so I wanted to cancel. Well first of all they didn’t even have my truck and he didn’t even tell me he never called to tell me anything. At 3:45 I got a text message saying that my reservation was a Mechanicsville. I’ll call over to Mechanicsville and yes my reservation was at Mechanicsville because they cannot accommodate me the truck that I need it at the Staples Mills Road location. That was the mostInconvenient situation I’ve ever had in my life I’m professional as well and I was stuck on the phone for an hour trying to get my money back and I still haven’t talk to anyone. So I feel like I got ripped off. Good luck if you decide you want to put your money into a place who don’t even take the consideration of your time nor your money.
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July 2021 by realm god
Rude. Avoid if possible.
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July 2021 by bl who
Discriminatory
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July 2021 by Kenny J
Went in got a u haul truck and motorcycle trailer,no wait no hassles no problems. The guy was really calm cool and collect. Best place I've been to rent a vehicle. Got a break on the amount for the rental,Awesome day.5 star for sure.
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July 2020 by Bert Gordon
Easy and quick when you do the online check in.
