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February 2024 by Abdallah Trad
Slowly working
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February 2024 by glenn ayers
Justin Peck was professional and a great ambassador for the bank. Thank you.
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December 2023 by Mary anne brewster
The staff is new everytime I go in there. They are lacking in proper training. Totally disgusted with this bank. It used to be a great bank to deal with but not anymore. A simple transaction today was to draw money out of my checking account . Couldn't even handle that . The bank Manager had to come to their aid . Very sad. I got angry an lost my temper after being at the window for 30 minutes.
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November 2023 by Will Beamin
Deonte should take a class about customer service. Would benefit him greatly.
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March 2023 by H D
This place used to be pretty good, now most of the tellers seem to have little knowledge on how to do simple basic banking and just say "don't know how to do that " though other tellers with this bank have often helped me with the same service. They stopped answering the phone and don't return calls on the voicemail they set up.
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February 2023 by Casey Flippin
Very disappointed in this bank. Yes I have overdraft a few times but I always put money in by transferring money over. I have overdraft protection for what I do not know. It doesn't make any sense. I have asked what is the overdraft fee goes to and no one is able to tell me. This is ridiculous. You can overdraft your account for a penny and they hit you with a overdraft fee of 36.00 dollars. The one lady I talked to was very rude and pushed me off the phone. That's fine I rather deal with someone else on banking. These banks lately are crook's
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January 2022 by Natasha Tabon
Roman L. opened up my Business Account for me and assists me whenever I have banking needs! He has been a real life saver for me and my family. He always goes above and beyond to assist me with financial needs and goals. I am so thankful for his patience, help and expertise!
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October 2021 by Sandy Donaldson
Kenny is an awesome teller at Union on Staples Mill Road. He is professional and patience. Always gives me information on how to improve my banking needs.
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September 2021 by Jeanne Bishop
Roman Lisovskiy and Travis Reynolds make a great team and are so accommodating and helpful. Lisa Teixeira is always sunny and efficient.
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September 2021 by Ed McGolrick
I have been banking at the staples mill location in Richmomd for the past 5 years. The attention and service I have received from many of the employees , especially Kenny who pretty much runs the place and Roman who has always gone out of his way to accommodate myself and my partner , has been extraordinary ! In a world of mystery, change and a whole lot of intrigue , it’s comforting to know at Union,Staples mill location , Richmond, va, customer service is very much ALIVE AND. WELL!I thank you !Ed McGolrickRVA Vending
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July 2021 by salih morta
Not a great bank to do business in. Very rigid and unreasonable, their department are isolated and don’t communicate with each other well.
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July 2021 by Scott Waters
After leaving Suntrust for being disappointed by their customer service I immediately knew I made the right choice in banks when I sat down with Roman. He was kind, courteous and attentive. He answered all my questions related to the bank and even stayed a few minutes later than close to make sure all my needs were met. Whenever I visit Union I’ll look forward to seeing Roman. Thanks for setting me up and thanks for looking out for my business banking needs.
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April 2021 by It's Me
I got a call from an associate, who started out as a professional. Once, I asked questions, things changed. I even got an unhumm. I question the unhumm and found out that they did not even hear my question and was just saying the unprofessional answer. This is my second encounter with this bank, once here, and once at the customer service center, all, within days of each other. That speaks volumes.
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April 2021 by Ben Wachter
This is the most helpful branch in Richmond. Kenny and Roman are super to work with and have helped me out several times this week.
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January 2021 by All With Sam
I'll drive to this branch from half way across Richmond, just because of how great the customer service is here. As a small business owner, my banking needs change on a regular basis, and often times I have questions about whats best for me. Roman was able to help me make my wire transfers more efficient and showed me some things I could do with my property management accounts that I never knew i could do -- saving me HOURS of time. Highly recommend Roman for your business/personal banking needs.
