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February 2024 by Waell E
Employee named Ivory earned this 5 star ratingThe staff has been knowledgeable and helpful in every question, and expanding on my inquiries to help fill in some of my missing knowledge
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February 2024 by Mitchell Sweat
I came in to buy a battery a month or two ago and allowed them to install it, as they offer free installation with the purchase. Couple weeks later my check engine light comes on; I take it to the shop and they inform me that it was installed improperly. The terminals were loose, so I wasn't getting proper voltage to the car. They tightened it and charged me 130 bucks.I informed the store and they told me to give it a few weeks to see if the check engine light comes back on, so we can know for sure that was actually the problem.The light never came back on, so I reached out to them again.They informed me there was nothing they were willing to do to reimburse me or accept responsibility. Didn't even apologize.Be warned, if you let them touch your car, you may end up footing the bill for their employees' incompetence. I can forgive mistakes, but the utter unwillingness to offer me ANYTHING to smooth the situation over is unforgivable.I used to come here for anything I needed for my car. I will never spend another dollar here, will tell all my friends to stay away, and I implore you all to do the same. They don't deserve any of our business.
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February 2024 by Shiva Pant
The manager at this store was very prompt and responsive in checking my car battery. It tested defective and he promptly replaced it with a new battery under warranty. The staff was very helpful. Thanks.
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December 2023 by Beth Sammons
I needed a new battery. They tested mine and had a new one installed quickly. I was in and out in 15 minutes and they were very friendly and nice.
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December 2023 by Eoin Mason
Customer service is well below par on their best day… most days, a good bit worse than that.
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November 2023 by Jamshid Wazir
Didn’t help change battery that I purchased from them
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August 2023 by Omer Duzyol
They have got most of the parts ready to go, however, at a cost. If you are in a pinch, you must pay...Not all bad though, they also have a tool loaning program which helps you get your job done without investing money in tools you only use once ir two.
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July 2023 by Tom Saporito
I stopped in for a new battery and had a great experience. I was helped by Ivy who was very professional and extremely helpful. I wasn't expecting this level of service from a store. Ivy walked me to my car tools in hand, installed my new battery and took the battery core back for a credit. I recommend Advance Auto Herndon because everyone is friendly and helpful!
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July 2023 by Pavan Chaitanya
My battery died and got a new one with 2 year’s warranty and the replaced one also dead. When I went to advance auto parts the personnel Kareem checked the battery and told that the battery is dead. I went at 8:10 pm to replace the battery the personnel was in a hurry to go home as it was raining and said they close at 8:30 although they close at 9. He was more interested to go home than help me which suggests poor customer service. They gave bad battery and also never interested to replace.
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July 2023 by J Alexa Moncada
Chris took care of me!!! He was very kind, attentive and friendly. I explain myself and help with the problem with the battery of my car. Although he was alone in the store, he never stopped smiling and being polite. I recommend having more staff in the store. They have a large and comfortable parking lot. And a wide variety of tools at very good prices, the area is clean and tidy! ???
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July 2023 by Erica Brouillette
There are helpful and knowledgeable staff at this location. Recently, I was looking for a replacement headlight and I asked ay the counter about the correct size/style for my car. Not only did the staff member tell me and then bring me what I asked for from the aisle, but they suggested that I buy two for similar brightness and so the other one wouldn't burn out so soon. This was possibly just an upsell, but certainly a helpful and logical one. Plus, I was out of the store and on my way in less than five minutes. Great service!
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July 2023 by Rick Hogan
Needed a replacement battery for my Honda CRV. The young man told me he did not have a battery because my car was made in New Zealand. Really? Also thought it might rain and he could not install. It was not raining and my Honda is not from New Zealand. It was obvious he was really quiet quitting so I drove down the road to the other auto parts shop where they were not only able to find the same battery I suggested would work and installed and were extremely helpful. I realize the young man is likely in a job he hates and is probably not getting paid enough, so while I feel sorry for him in his personal plight, it was really inconvenient for me and my family. This is the very first bad review I have ever left on Google, as I like to only spread good things and always give people the benefit of the doubt. The experience was so bad I feel compelled to warn society at large. If you need more that tire shine move on.
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June 2023 by J Alexa González
Chris took care of me!!! He was very kind, attentive and friendly. I explain myself and help with the problem with the battery of my car. Although he was alone in the store, he never stopped smiling and being polite. I recommend having more staff in the store. They have a large and comfortable parking lot. And a wide variety of tools at very good prices, the area is clean and tidy! ???
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June 2023 by Leo The Lion
I was helped by Ivy who, assisted me nearly as soon as I walked in the door. she was very professional and quite friendly, making me feel very welcome. She even signed me up with my phone number and saved me $5 off my purchase. I will definitely come to this location again as a customer for future parts just because of this experience with her.
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June 2023 by Muzammil
Today, on June 4th, 2023, at the Advance Auto Parts store located at Centreville VA, I experienced an extremely unpleasant encounter with a floor salesperson by the name of Jorge.During my visit, Jorge used inappropriate language, including telling me to “f**k off”, when I politely approached him for assistance. This incident took place at approximately 3:45 pm, in front of other customers and store employees, creating an uncomfortable environment for everyone present.This experience was unprofessional and highly inappropriate. I hope that this incident does not reflect the standards of customer service upheld by Advance Auto Parts as a company.I trust that the management team will take appropriate action to address this issue and ensure such instances do not recur in the future. Thank you for your attention to this matter.
