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July 2024 by Eli Steele
Condensending and policy-ignorant staff. The staff that was helping us at 10:30am (7/27) was terribly rude, and kept trying to assist us when he already had customers, and was being self-contradictory in a way that seemingly made him sound intentionally unhelpful. Never going back to this location, considering switching my network. Will be filing a complaint later.
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July 2024 by David LaRoss
I came in to get a new SIM card and within five minutes was given three different, contradictory instructions on how to authorize the transaction, from an employee who for some reason was trying to help two sets of customers at once rather than simply letting another associate take one of us. Left in frustration without completing the transaction, and will stick to actual AT&T stores from now on.
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July 2024 by Kerry Gallagher
The staff was so nice and helpful. It was the quickest experience I’ve had with any phone service!
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June 2024 by Julio Garcia
Good service
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June 2024 by Yessica Mira
Very friendly it was easy it was fast very knowledgeable!
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February 2024 by P M
Went into the store after ATT customer service said my SIM needs to be replaced. I had service when entering the store, although phone calls have been patchy lately, and the young Latino guy mumbled that it's easy to replace the SIM (it is, I've had it done before).He then proceeded to change the SIM incorrectly, hand me my iPhone without *any* service and told me to go to another ATT store, after checking with the Apple store. Like, what?? I've had my SIM replaced before without issue. When I insisted this is nonsense to remove my service and hand me a service-less phone, he finally called someone who helped him replace my SIM in 5 minutes. Wasted 45 minutes of my afternoon and didn't actually fix the issue I went in with. A real lack of tech skills, customer service, and isn't particularly friendly, either.Awful. Don't recommend this location, at all.
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February 2024 by anusha ganji
Google says untill open 7pm . Feb 13 2024 I arrived at 5 52pm they says it closed.
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December 2023 by MARLON RAFAEL MORALES CUAURO
Excellent attention and service. 100% recommended. Thank you.
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October 2023 by Gary Rosenberg
I arrived at the store when they opened at 10am. No one there, I stayed until 10:30am still no one home. I returned at 2:00 pm. You got it, no one there. A sign on a door says, out to lunch until 2:30pm. You have to be kidding, is this anyway to run a business? STAY AWAY FROM THIS PLACE. The way they run their business should reflex on how they do their job and it isn't pretty. Enter at your own risk. Do yourself a favor, go to the Centerville store instead.
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September 2023 by Gary R.
I arrived at the store when they opened at 10am. No one there, I stayed until 10:30am still no one home. I returned at 2:00 pm. You got it, no one there. A sign on a door says, out to lunch until 2:30pm. You have to be kidding, is this anyway to run a business? STAY AWAY FROM THIS PLACE. The way they run their business should reflex on how they do their job and it isn't pretty. Enter at your own risk. Do yourself a favor, go to the Centerville store instead.
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August 2023 by Milagro Martinez
The person who helped me was very friendly and solved my problem.
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March 2023 by maribel Dumauan
During my visit to at&t office at herndon branch Mr. Manuel show excellent cooperation and explaining all my need and help me to understand my benefit . I appreciate such good management chosen by your company.
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March 2023 by Ma Ellaine Aguilar
James Lucero was very helpful and friendly. He was very attentive and very prompt with answering our questions and concerns.
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December 2022 by Alexis Albritton
I had such a pleasant experience with this establishment! I’ve never had a sales team work as hard as Julio and Carter. Julio went above and beyond to help us with a very frustrating switch over from boost mobile. He was very pleasant, professional, patient, and kind. He was able to help us set up our new business lines and all new phones. Carter was a wonderful assist coming in to help Julio finish out the process by helping set up all of the new phones and get them fitted with the proper cases, screen protectors to ensure that we were all set.You can tell that Julio is not just here to sell phones, but to ensure that every customer has an enjoyable and smooth experience!
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November 2022 by Muneet Sandhu
Terrible experience!!! I went to this store to upgrade my phone or find a new phone and the person who attended us knew nothing! and we left the store empty-handed ! Waste of my time !! Honestly people are unprofessional and liers. I called twice and ask Is this phone& she said yes come but after reaching she said nothing available ??♀️. Poor service & wasting the time here in this store. Less than 1star.
