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October 2023 by Iman Castañeda
Make sure you have a lot of hours if you need to talk to someone. You will be waiting! No one acknowledges you when you come in. The profesionalism is subpar to say the least. Banking overall is fine. But coming in this specific location is a nightmare, every single time.
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May 2023 by Tony74256
Super long wait times, employees have no clue what they are doing at all, over 30+ min wait for most people this morning.
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April 2023 by Brian H.
I went to this branch to get a Medallion Certification stamp (kind of like a Notary) on a time sensitive financial document that was required because of the amount of money being moved ($400,000). What I encountered was the most rude, unhelpful, miserable branch officer I've ever encountered anywhere - and did I get the stamp on my document that I needed? Hell No, that miserable #@*% instead told me I needed to provide her with a statement of how much was in the source account - which I had in the form of a quarterly statement - but that wasn't good enough for her - BUT it was fine with the branch officer in their Chantilly branch where I ended up going the next day with the same compliment of documents. I'm sick of the absolute rotten stinking customer service - or better said, customer intimidation - I've experienced from this crappy, supposedly full-service bank, and I currently am in the process of closing my accounts and moving all of my transactions away from these power tripping dirtbags. (I have four accounts at Chevy Chase - all well funded) and away from this arrogant nasty group of egotists that serve as their branch officers - all on a stinking power head trip. I am moving everything over to USAA who treat people right, with respect and aren't caught up in some screwed up petty head trip power trip that seem pervasive throughout this cheesy, crap on your customer bank, Capital One. I wish I had done this years ago instead of dealing with these dirtbags. If you bank with these losers and live in NoVa, the Chantilly branch has competent, helpful and decent people - as for the rest, they could shut their branches all down and end up with better ratings. Very disgusted, had enough of their arrogant crap needlessly jerking customers around, and this time, I'm finally doing what I should've done years ago.
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February 2023 by Joanna A.
I wasn't really impressed with this bank, that my guy has. But after the last year or so, this bank has been incredibly helpful! The security is great! And this company does do its due diligence in making sure security of your account is maintained. The customer service people are very nice and helpful.
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February 2023 by CCS 762
Jervon was rude and did not want to help at all. I went to Sandy Spring bank in Worldgate after she refused to help me.Standards are low ar this branch. I reported her to CapitalOne corporate.
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January 2023 by Dusty Trousers
Banker named Jervon refused to assist with opening a new account for my newborn son. I have his SSN card and birth documentation along with a passport! All she did was roll her eyes as if I was wasting her time. She told me my son's mother also had to be present which is absolutely incorrect.I had close to $20,000 to deposit. I went down the street to Sandy Spring bank in Worldgate and they opened an account and got my business.I also overheard her refer to another customer using an outdated and racist term when she was in her office area. I'm not sure how that is acceptable behavior.
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December 2022 by Kareli Gonzalez
I had made an appointment the day before I had it and it seems that even if you make an appointment it doesn’t matter. It’s a first come first serve. They are so unorganized and I waited an hour, I am a very patient person but I was told that it would take them another half hour to help me. I had gotten to work late due to them, it would have been nice if they could have let me know, I wouldn’t have mind. If I could give them zero stars I would. Don’t waste your time. They were very rude, I had told them before I had to go to work in an hour and it didn’t seem to matter to them. I will be changing bank, you can never seem to get someone to help you.
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November 2022 by Marvin Rivera
Great staff, shoutout to Karyna especially! She helped me resolve so many issues that I didn't think could be solved. She helped with my immediate concerns and gave me advice for the future. Incredible service!
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September 2022 by Anka A.
Hi,I visited your Herndon branch today to get some cash and there was a very heavily tinted vehicle sitting double-parked directly in front of the branch and right in front of the walk-up ATM. I went through your drive thru; I had to drive thru twice because the outermost drive thru teller did not function.That car loitering in front of the walk-up ATM was not a comforting site to see at all. No one was visible ; no one was even at the walk-up ATM when I drove past. Not good at all; certainly not typical ; it looked extremely shady. I felt unsafe just driving thru and I would have NEVER used the walk-up ATM with that situation. They apparently left their car after I drove past them. Bank branches should be very secure ; not loitering spots.
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August 2022 by Angel Torres
please train the staff more I just called and César Alberto answered me and it was terrible service
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July 2022 by Mali H.
It's been a while since visited a brick and mortar bank. However I was going to Colombia on vacation and needed cash for my trip. Excellent customer service seems like a thing of the past, so I was shocked by the level of customer service I received from Cisel. She was beyond polite and friendly, her overall demeanor screams top tier customer service. Thank you for a pleasant experience Cisel -
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March 2022 by Oscar G
Really bad experience at this bank. Location. All I needed was a notary. There were two notaries. Told me to wait 5 to 10 minutes. Waited close to 30 minutes. Really poor service from this branch.
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February 2022 by Munib Jalali
I have only visited this bank a few time . I am very satisfied for their service.
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July 2021 by Victor H.
Went in to make a wire, waited for 15 minutes for the only employee there to tell me he had 2 hrs of appointments in front of me and had to leave to go to another branch in sterling that helped me immediately.
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July 2021 by Kevin Vas
Wanted to open an account with them and they didn’t want to help me right there they told me that I had to make an appointment just to open an account. If a bank wants new clients they should prioritize them
