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February 2024 by Carlos Arroyo
Great location close to Dulles Airport. Rooms were big, comfortable beds. Parking was spacious, I was able to park under the roof for my entire stay. Close to the highway, easy to get to shopping and restaurants.
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February 2024 by Katie Chambers, cellist
I just parked my car here for a super long trip in and out of Dulles. The shuttle was there and ready to help with luggage and to answer our questions.
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January 2024 by Niveen Al Gsoos
My first time to the U.S.I arrived at the Hotel on Saturday Morning through the shuttle bus from IAD, weather was almost -7CAnd it turned out that I need to go to Crystal City Crowne Plaza instead of Dulles.The host/receptionist AbdulSalam , OFFERED to call me a taxi instead of me Ordering Uber, I agreed, thinking that its a hotel taxi/ service.The Taxi took from me 125 Dollar - almost TRIPLe the price.Now after spending 1 week in the country, roving around with Uber, I understood better the pricing and the cost. And I can fairly say that I was fooled, the receptionist fooled for a commission.I believe that was very bad representation to the hotel and this is a story of which I will make sure that everyone knows about.Thank youNiveen
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January 2024 by Tony Adenekan
Pleasant experience ☺️Food & drinks: Low salt with great taste ? ?
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January 2024 by Steve Luther
Too many different hotels right by the toll road right quick to the airport parking business expense
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January 2024 by Brent Warner
The hardest part of the stay was the shower. Had to use two hands to get it on. However for such a nice hotel this was an incredible value. It was cheaper than a nice dinner and the breakfast was incredible!Food & drinks: Amazing breakfast that was included! I'd pay to eat breakfast there
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January 2024 by Gunner Golebiewski
First of all this place is bad I own a room and I can’t play in it like we spent money on this and the Service was terrible and then he staff is rude I don’t recommend this placeWalkability: It sucks
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December 2023 by Sabrina Ray
I booked here using 26,000 points for a free night . I made a mistake and booked the wrong date . Not realizing it until I arrived to the front desk . The female was pleasant and actually tried to still honor my reservation, once she called the manager over “Asher” he acted as if he was to busy to assist, very nonchalant and he brushed me off as if I’m not a Gold Elite member . I could understand if I was a random guest but as a loyal member I expecting more compassion . I was forced to go to Hyatt Regency Dulles also using my points and had a much smoother experience.
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December 2023 by Chris R
Convenient location to local companies. The King room that I had, was really spacious and clean. I LOVE that the room had a refrigerator & the king bed had larger pillows, (versus the typical standard-size, small ones that you too-often see at other hotels). My rooms A/C & Heat actually worked, and you could control via wall thermostat or controls on the unit itself. The unit controls has an option to turn the fan on 'Constant', so the fan continuously runs when used, which I love to use as white noise, when I am in the room.The room did not have a CAT5 connection port to the internet, but of course the hotel did have wi-fi available. My floor had a nice ice-maker + water machine by the elevators, which seemed to be kept clean, and the bonus was that the ice was the small ball ice (probably the size of chick-fila ice....IYKYK). So I was able to easily fill my travel mug daily.I stayed in the back tower rooms, which seemed quieter, away from the constant rotation of airline personnel teams coming in & out daily. Also, the tower backs up to some sports fields and is away from the busy street that is in front of the hotel.The hotel has a nice restaurant (Houlihans) on site, and there is a Wendy's, Taco Bell, and Bar Louie's next door (within walking distance).I was supposed to have free breakfast with my room, but unfortunately I didn't know, because they never said anything about it upon check-in, I only found out because a coworker told me the next day that I was supposed to receive cards to use for each days breakfast buffet @ the onsite restaurant. Parking is free, but make sure you ask for the paper to put in your dash, so you don't get towed. There is some covered parking available in the back of the hotel, which probably comes in handy if you can find an open spot during inclement weather.
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December 2023 by Amit Karnik
I stayed at the Crowne Plaza hotel and i was accidentally charged ~100$.I called hotel front end executive, and he could not find my reservation under my wife's name, and took time to understand me.'Sereshta', the customer success manager, did a great job of handling the dispute and helped me find the reservation and handle the issue appropriately.
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November 2023 by Abdul Bari
Neat and clean hotel. Mostly occupied by the airline crews so it makes it a little busy. Regardless the staff checks you in and out smooth and quick.Awesome location of the hotel with nearby cinema, restaurants and coffee shops.Would definitely recommend and stay again
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October 2023 by Atheer ABBAS
Breakfast had very limited options. Everyday the same set of limited options. Also, they charge $5 for each parcel you receive, which is unreasonable! I also had issues with them not agreeing to provide me with payment receipt. There are better options around the area..
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October 2023 by Daniel O'Rawe
First time staying at this hotel while on business travel. Staff is very friendly and accomodating, Rooms were spacious and clean, but no real place to relax other than laying on the bed, and the AC had a mind of its own (odd cycle times, fluctuating temperatures). I'll definitely give it another try though.
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October 2023 by Ken Bass
A fantastic hotel!! Many rooms, great breakfast, medium gym with a variety of options, Very clean, professional and helpful staff, and the rooms are spectacular!!! I can't say enough about the quality of beds, bed linens, pillows, towels, toiletries, bathroom cleanliness, and overall condition of the rooms and amenities!! The WI-FI and AC work like they are supposed to!! An added plus is a fleet of shuttles for local transportation. One of the best hotels in the NCR region! ?
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September 2023 by Raj
I had a reservation at Crowne Plaza near Dulles Airport. Our flight landed around 10:30 PM and I had a 5 year old and 2 seniors with me. I called the front desk to ask about shuttles and someone who sounded uninterested told me I will find the shuttle waiting at the shuttle parking. Not only was the shuttle not there, but it arrived 20 mins after that only to pickup the flight crew first (who had arrived after us), and left us stranded for another 30 mins. Note, this is midnight now! After all this when we get to the hotel, the front desk agent was pretty cold again, and gave us the corner most rooms (longest walk from elevator). Eventually when I woke up to catch our early morning flight, the coffee machine wasn't working either. Had no time to complain and was happy to just leave. Will ensure I find a better hotel next time.
